Hugo Mendez | Page 9

Bad services I spent 2 hours to take a car wahs so that wasn't good service !!! When they say that it would take only 20 minutes !!! I spent 2 hours to take a car wahs so that wasn't good service !!! When they say that it would take only 20 minutes !!! More

by ENRIQUE2085 Verified Customer Verified Customer

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Outstanding service at Manly Honda. Bill Robertson is an outstanding Service Consultant at Manly Honda. I have worked with him for years, and Manly Honda shines from his authentic presen Bill Robertson is an outstanding Service Consultant at Manly Honda. I have worked with him for years, and Manly Honda shines from his authentic presence with his customers, and his keen ability to explain the Service performed. Bill has always gone above and beyond what is needed in a very timely and efficient manner with his entire team in order to provide excellent service on my car. I trust him, and I feel a great sense of relief knowing that my old Blue Honda is still running great!! Thank you Bill Robertson!! More

by alisonearl Verified Customer Verified Customer

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Great Service! Had my Odyssey in for its regular service and found out that it needed some other services. This was a return visit to take care of a couple of those Had my Odyssey in for its regular service and found out that it needed some other services. This was a return visit to take care of a couple of those items. The customer service was excellent as usual. Service advisor extremely knowledgeable and helpful on planning the services needed for my Odyssey. More

by LORIEKAY32 Verified Customer Verified Customer

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good and bad Honda Service experience was professional, informative and helpful. Excellent. Enterprise car rental service abysmal. Despite 30+ minute wait, the Honda Service experience was professional, informative and helpful. Excellent. Enterprise car rental service abysmal. Despite 30+ minute wait, they were unable to provide me with a suitable car. First car was a huge 9-seater van, which looked like a tank to me. I drive a Honda Civic. Second car was a hybrid, (not Toyota Prius which I can drive,) with a kind of turning wheel gear shift that I could not figure out. I was so upset at the long wait, watching customers come and leave in cars, and the seeming lack of remembering that I was waiting for a car that I told them to take me back to Honda. I was very close to tears. There was no apology from the sales staff. In contrast the Enterprise driver was considerate, apologetic and pleasant. When returned to Honda, Mandy and Bill Robertson were wonderful and helped me get a rental car so I could get to an appt, I was an hour late. More

by NMUGLER Verified Customer Verified Customer

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Virgin Service First time getting service on my 2007 CRV (a SUPER deal purchased November 2015 from Manly). Got connected with Santiago who graciously put up with m First time getting service on my 2007 CRV (a SUPER deal purchased November 2015 from Manly). Got connected with Santiago who graciously put up with my questions and requests, educating me along the way, even taking the sting out of the increase to the initial estimate by having my car cleaned. It was time for 90k servicing. Needed some other things addressed per my request, which they did, as well as promptly informing me of the need for rear brake pads and suggesting different tire types all around to make an informed decision. I knew I would change them out soon anyway, so I took advantage of their "buy three get one free" offer at the same time. Loved the quiet new ride and better vehicle handling, but the next day the TPMS light came on, so back it went. Turned out one sensor had failed and two were about to. These were the original sensors so it made sense to replace them and Manly split the cost of four, paying for two including the labor for all. I was seamlessly provided a loaner car by Hugo for both services, of course. Would I recommend Manly now that I'm no longer a service virgin? Highly. Speak highly of Santiago and Hugo? You bet! I'll even be back for more... More

by Dixie Verified Customer Verified Customer

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Good BUT no car wash with oil change! Everything about my experience was great except for one item....a car wash is no longer included with an oil change on a Honda. Yet, my spouse has Hy Everything about my experience was great except for one item....a car wash is no longer included with an oil change on a Honda. Yet, my spouse has Hyundai and he does get the complementary car wash! It was explained to me that Hyundai can do the car wash because their volume is much lower and City of SR will allow will allow due to lower volume / less water usage. In any case, had I received car wash, I would have given 5 stars. I do give Dave and Hugo 5 stars as their service was very good. More

by MORIAZ Verified Customer Verified Customer

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GREAT CUSTOMER SERVICE AND EXCELLENT MAINTENANCE WORK On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service adv On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service advisor Dave Ashby. Furthermore, I extend compliments to Hugo Mendez for his service in taking care of my car rental and the maintenance technicians for their thorough and excellent work. Sincerely, Ron Pagano...2001 Honda Accord More

by RONWPAGANO Verified Customer Verified Customer

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60K mile check-up from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. More

by DALE.CULLINS Verified Customer Verified Customer

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Great customer service and professionalism Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their client Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their clients. Hirbin Ceballos was my service rep. Polite, knowledgeable , explained every detail of what I my service involved. Answered every question I asked and I ask a lot! Hugo Mendez has taken care of me before in rentals and it is always nice to see a familiar face. Quick and easy. Pickup the next morning was effortless. It is a pleasure to work with Manly and their expert staff. More

by RWHEIFETZ Verified Customer Verified Customer

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Unexpected good outcome When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and th When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and the mechanics, the result was better than expected (and less expensive!) Bill kept us informed along the way, worked with the parts and service departments, and arranged for a rental car during the process. Whew - we're on the road again! More

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