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Hugo Mendez
115 Reviews
I am happily married with 3 boys. I like to watch my kids play sports. I have two dogs and snake. I like to take a walk with my dog.
Read moreDealership Experience
11 yrs, 5 mos
Industry Experience
19 yrs, 4 mos
Specialties & Trainings
American Honda Cerified in Customer Satisfaction
115 Reviews
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115 Reviews of Hugo Mendez
July 23, 2018
Headlight replacement Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take my car here for service. More
by SIXDEUCEDROP
Verified CustomerOther Employees Tagged: Tim Dang, Jose Rocha Jr , Carlos Martinez, Santiago Pizano
July 04, 2018
honda owners since 1978 Manly Honda has been our service provider since 2001. We always use Manly and currently own a 2015 civic and a 2014 CRV. We always drive our hondas at Manly Honda has been our service provider since 2001. We always use Manly and currently own a 2015 civic and a 2014 CRV. We always drive our hondas at least 150,000 miles. More
by BOBANDBONNY1965
Other Employees Tagged: Dave Ashby, Hasan Ghadiri, Santiago Pizano, Mandi Sumner
July 02, 2018
Excellent This place has excellent service. Always makes me feel like I'm at home. Great place to get your car serviced. Will definitely come back again! This place has excellent service. Always makes me feel like I'm at home. Great place to get your car serviced. Will definitely come back again! More
by JBRET707
Other Employees Tagged: Ted Krupinsky, Jose Rocha Jr , Dave Ashby, Scott Channing, Carlos Martinez, Bill Petty, Santiago Pizano, Bill Robertson, Mike Ruggles
January 23, 2018
Purchased a 2015 Camry from Tom Tom is very good and whole staff is very helpful, I still have not received my floor mats for vehicle though, have called Tom 2,3 times already. Overa Tom is very good and whole staff is very helpful, I still have not received my floor mats for vehicle though, have called Tom 2,3 times already. Overall experience was very good at the Honda dealership!! More
by MCHLBARASCH
Other Employees Tagged: Tom Haidet , Nate deRutte
November 02, 2017
Hugo was the best! Hugo serviced my accord and made it the easiest for me when it came to getting it done. Just handed him the keys! All I had to do was hand him the ke Hugo serviced my accord and made it the easiest for me when it came to getting it done. Just handed him the keys! All I had to do was hand him the keys and he took care of the rest. He went above and beyond. Thank you so much!! More
by R_FAVILA
August 25, 2017
Excellent service department I have been bringing my car to get serviced at manly Honda for over 8 years! They have such an amazing service department team! Thanks everyone for yo I have been bringing my car to get serviced at manly Honda for over 8 years! They have such an amazing service department team! Thanks everyone for your amazing knowledge and help with my vehicles! More
by TAYSECROCKER
Other Employees Tagged: Luke Ammann, Santiago Pizano, Mike Ruggles
August 19, 2017
If you want financial miracles worked... Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my g Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my good experience by having a quality and subtlety in his communication skills that I have experienced no where else in the Bay area. He's clearly led a full life and been highly, warmly, successfully interactive in many areas of his career before now. It was clear that I could actually trust Mark. I had been searching private owners, dealerships, rent-to-buy companies, and felt lucky to drive 2+ hours to deal with Mark and Tom up in Santa Rosa. I'd do it again. Mark offered me a more than competitive price, I got approved for a loan with (what I thought was) a low credit score, we OVERNIGHTED forms to LA to get my co-owner to sign, and powered through this in less than a week. At the last minute, there were some delays, and though I won't be specific here, let's say the guys worked an absolute miracle to get me out the door in time. Talk about stress. It was a bit of a bumpy ride, and they got me through in the end. I hope they got compensated exceedingly well for their work with me. They both deserve bonuses for it! Tom got me half the interest rate the bank wanted to offer me. Half! He also explained things, in highly understandable terms, all the way through. Exemplary dedication, knowledge and clarity. (He is clearly the "get it done, and get it done right" guy, cuz *everyone* came to him for help while he was working with me.) I talked to both men after hours, and on their days off!!! And they responded, and got me to the right people (Hugo Mendez, who, very compassionately, made my life a LOT easier by sending me to the dealership closer to where I lived), when I needed help getting the car checked out after the purchase. Looking to get a second car soon, and will ABSOLUTELY go back. I'm looking forward to working with Mark and Tom again!!! More
by ErinTherapy
Other Employees Tagged: Tom Henschel , Mark Fladseth
August 10, 2017
You guys are the best! Every time I come in I am greeted with a smile no matter who is the first to see me. Ted and the Bills are great! Luke too and the receptionists are v Every time I come in I am greeted with a smile no matter who is the first to see me. Ted and the Bills are great! Luke too and the receptionists are very helpful! Steven from Freeman Toyota More
by STEVENF1
Other Employees Tagged: Ted Krupinsky , Luke Ammann, Brandi Boccaleoni, Bill Robertson
June 29, 2017
Sold me a used car with leaking struts Manly sold me a used car with leaking struts. The service center described the problem as "seeping", not "leaking" and therefore wouldn't fix the pro Manly sold me a used car with leaking struts. The service center described the problem as "seeping", not "leaking" and therefore wouldn't fix the problem at their cost. More
by RANDY.BECKER00
June 21, 2017
Very Impressive Service Department * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and ho * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and honest man. * The fresh baked cookies that sweet Mandy (not sure of the name but I recall she had short blonde hair, wore eyeglasses, and had a shoulder tattoo) puts out twice per day in the lobby for the dealership customers are heavenly. * Receptionist/front desk admins were friendly and attentive. * Car rental representative was friendly and attentive. * Hugo Mendez also helped me. He was friendly and courteous. * Brian Bassa worked on my car. My mind is at peace knowing a Master Mechanic / Shop Lead worked on my car. I highly recommend the service department at Manly Honda in Santa Rosa, CA 95407 More
by Verified Highly Satisfied Customer
Other Employees Tagged: Ted Krupinsky , Brian Bassa, Shop Lead
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