Hugo Mendez | Page 9

The best customer service I’m a big fan of using a dealership for car repairs and maintenance. I thought Toyota was great and it saddens me when my next vehicle purchase was t I’m a big fan of using a dealership for car repairs and maintenance. I thought Toyota was great and it saddens me when my next vehicle purchase was the Honda I thought I would miss the Toyota dealership. These guys and gals are happy to welcome back! There waiting area is clean quiet it even has a place for kids serves good coffee and chocolate chip cookies. If they tell you it’s going to take an hour and a half it takes an hour and a half ....they are fast efficient, but most of all they all have smiles on their faces!!!! It’s obvious it’s a happy environment for them to work and I love supporting happy environments I hope you do too . More

by GENGA81 Verified Customer Verified Customer

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Excellent Service I have always had great service when I bring either Hondas in. Courteous, prompt and friendly employees. I would never go anywhere else. Such great se I have always had great service when I bring either Hondas in. Courteous, prompt and friendly employees. I would never go anywhere else. Such great service, that I bought another Honda from Manly! More

by KarlaC Verified Customer Verified Customer

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New tires I had a wonderful experience working with Luke from start to finish. He was quick to respond, gave me a good price on new tires and had them installed I had a wonderful experience working with Luke from start to finish. He was quick to respond, gave me a good price on new tires and had them installed within a few hours. It was very seemless thanks to his help in providing me with a loaner car. I would absolutely recommend Luke and Manly Honda to anyone. I found the service to exceed what I normally get from my Mercedes Benz dealership. More

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Headlight replacement Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take my car here for service. More

by SIXDEUCEDROP Verified Customer Verified Customer

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honda owners since 1978 Manly Honda has been our service provider since 2001. We always use Manly and currently own a 2015 civic and a 2014 CRV. We always drive our hondas at Manly Honda has been our service provider since 2001. We always use Manly and currently own a 2015 civic and a 2014 CRV. We always drive our hondas at least 150,000 miles. More

by BOBANDBONNY1965 Verified Customer Verified Customer

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Excellent This place has excellent service. Always makes me feel like I'm at home. Great place to get your car serviced. Will definitely come back again! This place has excellent service. Always makes me feel like I'm at home. Great place to get your car serviced. Will definitely come back again! More

by JBRET707 Verified Customer Verified Customer

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Purchased a 2015 Camry from Tom Tom is very good and whole staff is very helpful, I still have not received my floor mats for vehicle though, have called Tom 2,3 times already. Overa Tom is very good and whole staff is very helpful, I still have not received my floor mats for vehicle though, have called Tom 2,3 times already. Overall experience was very good at the Honda dealership!! More

by MCHLBARASCH Verified Customer Verified Customer

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Hugo was the best! Hugo serviced my accord and made it the easiest for me when it came to getting it done. Just handed him the keys! All I had to do was hand him the ke Hugo serviced my accord and made it the easiest for me when it came to getting it done. Just handed him the keys! All I had to do was hand him the keys and he took care of the rest. He went above and beyond. Thank you so much!! More

by R_FAVILA Verified Customer Verified Customer

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Excellent service department I have been bringing my car to get serviced at manly Honda for over 8 years! They have such an amazing service department team! Thanks everyone for yo I have been bringing my car to get serviced at manly Honda for over 8 years! They have such an amazing service department team! Thanks everyone for your amazing knowledge and help with my vehicles! More

by TAYSECROCKER Verified Customer Verified Customer

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If you want financial miracles worked... Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my g Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my good experience by having a quality and subtlety in his communication skills that I have experienced no where else in the Bay area. He's clearly led a full life and been highly, warmly, successfully interactive in many areas of his career before now. It was clear that I could actually trust Mark. I had been searching private owners, dealerships, rent-to-buy companies, and felt lucky to drive 2+ hours to deal with Mark and Tom up in Santa Rosa. I'd do it again. Mark offered me a more than competitive price, I got approved for a loan with (what I thought was) a low credit score, we OVERNIGHTED forms to LA to get my co-owner to sign, and powered through this in less than a week. At the last minute, there were some delays, and though I won't be specific here, let's say the guys worked an absolute miracle to get me out the door in time. Talk about stress. It was a bit of a bumpy ride, and they got me through in the end. I hope they got compensated exceedingly well for their work with me. They both deserve bonuses for it! Tom got me half the interest rate the bank wanted to offer me. Half! He also explained things, in highly understandable terms, all the way through. Exemplary dedication, knowledge and clarity. (He is clearly the "get it done, and get it done right" guy, cuz *everyone* came to him for help while he was working with me.) I talked to both men after hours, and on their days off!!! And they responded, and got me to the right people (Hugo Mendez, who, very compassionately, made my life a LOT easier by sending me to the dealership closer to where I lived), when I needed help getting the car checked out after the purchase. Looking to get a second car soon, and will ABSOLUTELY go back. I'm looking forward to working with Mark and Tom again!!! More

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