Hugo Monterroso
Hugo Monterroso at Kendall Dodge Chrysler Jeep Ram

Hugo Monterroso | Page 38

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

Contact Me
4.5
750 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.5

750 Reviews

Write a Review

750 Reviews of Hugo Monterroso

April 20, 2024

Dealership Rating
Employee Rating

My service advisor was extremely attentive and knowledgeable. He quickly took care of the vehicle and got me in and out with no issues. More

by BELLE.ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 16, 2024

Dealership Rating
Employee Rating

I had an issue my Jeep Wrangler and I experienced an Excellent customer service at this dealership More

by jag1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

Apr 17, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 14, 2024

Dealership Rating
Employee Rating

Atención personal en todo momento. Me sentí como en familia en todo momento. Lo recomiendo a todos los k conozco y a los k no conozco también More

by CARYRD73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 12, 2024

Dealership Rating
Employee Rating

Tried to call multiple times to set up service appointment but no luck speaking to someone a little frustrating. So decided to show up how it was close to me to set up an appointment. Walked in a More

by cgarcia0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

Apr 15, 2024

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

Apr 12, 2024

cgarcia0709 responded

This is the closest dealer to me and I have been going for years. I see a lot of improvement in the customer service at the service department but still need improvements on answering the phones.

April 08, 2024

Dealership Rating
Employee Rating

Customer service is excellent. Employees are very helpful. And the dealership is very clean and organized. More

by LANZAROTE_PAINTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Povsic

Apr 09, 2024

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your frequent positive contributions!

April 08, 2024

Dealership Rating
Employee Rating

Buen servicio, super buena atención , me ayudo en todas preguntas que tenia y fue muy agradable mi estancia en el dealer. More

by DASNYJIMENEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 04, 2024

Dealership Rating
Employee Rating

Very poor communication Would not provide updates to status of my vehicle and would mostly not respond to my calls or texts. The whole dealership had very poor communication More

by ndones24
Recommend Dealer
No

Other Employees Tagged: Hugo Monterroso

Apr 05, 2024

Kendall Dodge Chrysler Jeep Ram responded

"Ndones24" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kendalldcjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 02, 2024

Dealership Rating
Employee Rating

In service on Saturdays there is no technician for certain specific services When servicing Saturdays, there is no technician for a specific service, it would be good if at least one technician from e More

by maimeri.marco
Recommend Dealer
No

Other Employees Tagged: Hugo Monterroso

March 30, 2024

Dealership Rating
Employee Rating

Truck was repaired as discussed . Hugo and his team are consummate professionals providing a rental car for the duration of my repair was also excellent service More

by Lespaul274
Recommend Dealer
Yes

Other Employees Tagged: Hugo Monterroso

Apr 03, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 29, 2024

Dealership Rating
Employee Rating

Excellent; Treatment and Courtesy. Very Efficient. Speed in solving problems and managing parts. Thank you very much for your services More

by james_230552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar( mecánico)

Apr 03, 2024

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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