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Hugo Monterroso

Overview Reviews (758) Inventory (697)

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Hugo Monterroso

Hugo Monterroso | Page 64

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5

758 Reviews

Overview Reviews (758) Inventory (697)

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English

Spanish

4.5

758 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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758 Reviews of Hugo Monterroso

August 08, 2022

Dealership Rating

Employee Rating

Needs better communication between advisor and customer. Better follow ups via text or phone about services Better follow ups via text or phone about services More

by CatahoulaDiesel

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 08, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 02, 2022

Dealership Rating

Employee Rating

Was given a rental vehicle while my car was supposed to be in the shop for 3 days. This has turned into over 40 days at the dealer, and a charge of over $800 from the neighboring Enterprise, for which I wa be in the shop for 3 days. This has turned into over 40 days at the dealer, and a charge of over $800 from the neighboring Enterprise, for which I was told the rental would be covered as my Lease is under warranty. Upon picking up my leased vehicle, the issue still had not been fixed. Could not recommend this dealership to anyone. More

by TIMCARROLL96

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Christian Povsic, Carlos Blanco

Aug 03, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you, Tim. We have shared your contribution with the team who will be contacting you to better the experience. Enjoy the day.

August 02, 2022

Dealership Rating

Employee Rating

Hugo was great assistance. I would recommend any customer to be seen by him. Thank you! I would recommend any customer to be seen by him. Thank you! More

by DPENA014

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 02, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 02, 2022

Dealership Rating

Employee Rating

Atencion inmediata, mi advisor siempre esta atento a todo lo que le pasa a mi carro lo que le pasa a mi carro More

by HEIDYCHEMALY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 02, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 30, 2022

Dealership Rating

Employee Rating

Very courteous and excellent services my advisor Monterroso was very nice also the staff thanks Monterroso was very nice also the staff thanks More

by luiscgallo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Aug 01, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

July 28, 2022

Dealership Rating

Employee Rating

The attention received was prompt , courteous and professional !! This encourages repetition with no qualms . Well done professional !! This encourages repetition with no qualms . Well done More

by vbbryanp

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 29, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 25, 2022

Dealership Rating

Employee Rating

Service took to long to complete. and no communication on status of work to be done. and no communication on status of work to be done. More

by JDELGADO7

Verified Customer

Recommend Dealer

Jul 25, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review with the requested information. We hope to hear back from you soon.

July 22, 2022

Dealership Rating

Employee Rating

The service was excellent. They were able to perform the oil change quickly and efficiently. They were able to perform the oil change quickly and efficiently. More

by frankvalle8

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose Lopez

Jul 22, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 21, 2022

Dealership Rating

Employee Rating

Excelente servicio el chico fue muy amable me explico y me antendio súper gracias por todo me antendio súper gracias por todo More

by CBARRIOS1912

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 22, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 21, 2022

Dealership Rating

Employee Rating

Excellent service and very helpful and respectful for the customer , I highly recommend this place customer , I highly recommend this place More

by rgonzalez199

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Alfonso, Carlos Blanco, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis

Jul 22, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

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