Humberto "Beto" Rodriguez

Extremely friendly, knowledgeable and patient. They answered all my questions and addressed my concerns. Especially grateful to Aaron Castillo who was my sales agent They answered all my questions and addressed my concerns. Especially grateful to Aaron Castillo who was my sales agent More

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William made the whole process easy and was able to get everything done in a quick and efficient manner. everything done in a quick and efficient manner. More

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Great experience, great customer service! I would highly recommend! I will purchase my next vehicle from Royal :) I would highly recommend! I will purchase my next vehicle from Royal :) More

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I gave William exactly one hour to complete the new car delivery process, and he did it! delivery process, and he did it! More

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This is my first time buying a vehicle and if it weren’t for the great service the amazing customer service I wouldn’t be here. Luis was clear understandable funny and I’m so grateful for him. Great great c for the great service the amazing customer service I wouldn’t be here. Luis was clear understandable funny and I’m so grateful for him. Great great customer service . We love him!!!! Thank you Luis! More

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I had a wonderful experience with Luis , made me feel so comfortable, I was so scared and he walked me through it. So nice and calm. I was so happy, he listen to my needs. And he made me feel very proud tha comfortable, I was so scared and he walked me through it. So nice and calm. I was so happy, he listen to my needs. And he made me feel very proud that I was a first time buyer and I loved his personality. He is a wonderful worker very proud young man happy to have worked with him. Happy to have met . More

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I absolutely love Royal Kia! Their customer service is top-notch—everyone is friendly, knowledgeable, and truly goes above and beyond to make sure you have a great experience. Fr Their customer service is top-notch—everyone is friendly, knowledgeable, and truly goes above and beyond to make sure you have a great experience. From the moment I walked in, I felt welcomed and valued. On top of that, they offer amazing deals, making it easy to find a vehicle that fits my needs and budget. If you’re looking for a dealership that genuinely cares about its customers and offers great prices, I highly recommend Royal Kia! More

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Start off with my partner buying her very first brand new car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually ev car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually every day, we were told it's not done. W're trying to figure it out, etc. If I remember right (this was a couple years ago) th,y had the car for two weeks. They did get us a loaner car, a new 21' Kia Forte GT Redline. When we did get the K5 back, two weeks later, it had 7k miles put on it, and the interior was dirty (fabric). I had the service manager come out and look immediately. He acknowledged it and offered to have the grease on the seats professionally cleaned. That's when I noticed the mileage. There is no excuse that can be made for this. Her brand new car was being used by someone else or loaned out. We could never get a straight story on what happened - we were not happy. Still, it was acknowledged that something wrong had happened. She bought the 21' Forte GT Redline they gave her as a loaner instead. Obviously, not wanting to keep a brand new car that had been used for 7k miles and had grease on the seats. The owner, and Humber called (I was on three three-wayning) and gave her six free oil changes in exchange for not writing a bad review. She's had two of her six services done, as this car is a 21' bought in 20' and s,e barely drives it. It has under18k miles on it currently, as of Feb 2025. I can provide pics if you like. It's time for a service, not by miles, but by time. WE have called and left messages for services with no return call. Return number was left every time. We had this problem the last time, too. Last time, we called Humberto, and he got it scheduled. THIS time, two messages to service, three messages to Humberto, and I myself called and left a message. We got crickets - nothing. I can only speculate this is what is happening: because they had an unreliable employee who loaned/took her brand new K5 for 7k miles, broke the plastic eye lashes on the Forte the first free service (they did pay me to order new ones) and there was a tire issue, they did pay for. ANOTHER tire issue, that when they gave me a price, it was $45 more than quoted when they said it was ready. It's been problem after problem with this dealership. We went there cause of their good rep.and Kia's were less than many other vehicles. But, it surely seems that they pick and choose who gets good service and who doesn'. I know the diplomatic response from the owner that's gonna happen- but there is no excuse. 1. Original new car was loaned out and 7k miles were put on it while it was in for warranty work - for two weeks. 2. Owner and GM contacted her and gave her six free oil changes for no bad review. 3. Quoted a price on a replacement tire, that was $45 more than we were quoted. 4. Couldnt get a return call from service after approx five messages for the 1st oil change. Went through the GM to get it scheduled. 5. Service broke off her headlight eyelashes (they did replace them) 6. Another tire issue, that due to no returned phone calls we went to a tire shop and had it replaced. Tire shop gave paperwork that this was a defective tire - they did pay us back. We shouldnt have had to do this in the first place if someone would call us back. 7. This time, Multiple unanswered messages left for service, multiple messages to Humberto, a message in the general mailbox. Spoke with a human twice and asked for Humberto - sent to vm. Nothing. No call has been returned. At this point, I wouldnt let this dealership touch this car. I'll get a Groupon for an oil change rather than have their people sabotage the car. It's the old "you busted us and called us out, now we're gonna treat you like crap, or like you don't exist. I was with my friend every step of the way, and was personally involved in all aspects, and every interaction. Including being on three way calling when she was promised six free oil changes,so a bad review was not written. I More

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Very professional and helpful. No pressure just a lot of listening to my needs and guidance. No pressure just a lot of listening to my needs and guidance. More

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Cody + Royal team! We wanted to say thank you so much for the help and guide through finding the right car for our family. It was a pleasure doing business with you and We wanted to say thank you so much for the help and guide through finding the right car for our family. It was a pleasure doing business with you and Beto. We appreciated the time, care and support spent on us and making this an easy process/journey. We'd highly recommend anybody to come to you. You are the best. Thank you! More

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