Humberto "Beto" Rodriguez | Page 2

Unbeatable Experience with Cody Murphy at Royal Kia! My recent car buying experience at Royal Kia was unbeatable thanks to Cody Murphy. His outstanding customer service, from initial contact to fina My recent car buying experience at Royal Kia was unbeatable thanks to Cody Murphy. His outstanding customer service, from initial contact to final purchase and beyond, truly made me feel confident that I secured the perfect vehicle for my family and future. From the very beginning, Cody was incredibly responsive and helpful. When I inquired about a Kia Sportage I saw in Royal's inventory online, he promptly responded to my email and met with me at the dealership the same day. While there were a lack of 2023 Sportage Hybrids available on the market at the time, Cody assured me the 2024 models would be available for order soon and secured my contact information. Over the following 2 months, Cody stayed in constant communication, keeping me updated on any changes to the ordering status. Cody reached out to me on the very first day the 2024 Sportage Hybrids were available for order. He explained the ordering process clearly and made the experience easy to understand. We came in the next day to customize our vehicle and secured our order. Fortunately in the same week, Cody informed us our order was slated for a swift arrival within 3 months. Even during the busy holiday season, Cody stayed in touch, promptly updating us on any changes to the estimated delivery date. We were pleasantly surprised when the car arrived a month early! Demonstrating his initiative, Cody proactively prepped our Sportage for us while we were out of town over the weekend. Cody's unwavering commitment extended to the day of purchase. He worked diligently with us throughout the entire purchasing process. He collaborated with his Sales Manager to not only secure us a better deal on our trade-in, but also ensure we received all of the available incentives, including those offered to me as an Active Duty Military member. He was incredibly knowledgeable about the warranties and patiently explained each option, ultimately helping us select the best coverage to safeguard our new car. Cody didn't just sell us a car; he sold us on a complete Royal Kia experience when he explained the ease of scheduling future service and the value of our warranty coverage with real quotes and customer data to prove their worth. This was a major factor for us, considering our past negative experiences with service departments at dealerships over the years. We're truly looking forward to building a long-lasting relationship with Royal Kia during our ownership of our new Sportage. Importantly, I never felt pressured at any point during my interactions with Cody. He was genuinely friendly, courteous, and always put our needs first. Without a doubt, I would highly recommend Cody Murphy to anyone looking for a Kia. His dedication, knowledge, and outstanding customer service made my car-buying experience truly positive. In fact, based on my experience with Cody, I would strongly recommend Royal over any other their competitors in the Tucson area. More

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Easy purchase, I was a motivated buyer, knew what I wanted and the team made it happen! wanted and the team made it happen! More

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Professional excellent service. .Dylan was understanding of my fixed income provided me a good fit. .Dylan was understanding of my fixed income provided me a good fit. More

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I had the pleasure of working with David Hernandez. From the start he was polite, professional, personal, knowledgeable and the best salesman I have ever dealt with. Not at one moment he was pushy or From the start he was polite, professional, personal, knowledgeable and the best salesman I have ever dealt with. Not at one moment he was pushy or rude. He helped me in so many ways and made the whole process a breeze. I highly recommend him and will work with him again in the future. Thank you David for everything!! When you are at Kia ask for David Hernandez! More

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5 STARS - I commend Beto Rodriguez on his management of such a fine team. Jake Nooter was so kind, patient and helpful, knowledgeable and kept us informed of each step of the sales process. Highly recommen such a fine team. Jake Nooter was so kind, patient and helpful, knowledgeable and kept us informed of each step of the sales process. Highly recommend this dealer. More

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Donovan Wallace was an amazing sales consultant to work with! We came here from another dealer and we will never buy another car anywhere else! with! We came here from another dealer and we will never buy another car anywhere else! More

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Thank you for your customer service and help during my vehicle purchase. The process was easy and I appreciate that! vehicle purchase. The process was easy and I appreciate that! More

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I had the best car buying experience I've ever had with Steven and the entire Royal Kia team. Everyone was super communicative and made sure I understood every step of the process. I will absolutely come b Steven and the entire Royal Kia team. Everyone was super communicative and made sure I understood every step of the process. I will absolutely come back again to buy my next car! More

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One of the easiest car buying experiences I have ever had. The Kia surprised me, and was a pretty amazing drive. Aarron was very knowledgeable and answered all my questions and found the deal that worked had. The Kia surprised me, and was a pretty amazing drive. Aarron was very knowledgeable and answered all my questions and found the deal that worked well for me. More

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Kia Royal dealership was straight forward no nonsense vehicle shopping. David Hernandez and Alberto are very approachable, non aggressive and had my end goals in mind from the start. Do not hesitate to m vehicle shopping. David Hernandez and Alberto are very approachable, non aggressive and had my end goals in mind from the start. Do not hesitate to make this dealership a stop if you are in the market! No regrets, just smiles when its said and done. Cheers! More

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