Hunter Cook | Page 2

The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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Hunter has been wonderful to work with and has gone out of his way to be helpful resolving problems. He and Chris have been a wonderful asset to the dealership. of his way to be helpful resolving problems. He and Chris have been a wonderful asset to the dealership. More

by roger59 Verified Customer Verified Customer

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Former Service Manager, John Johnson, and Hunter Cook turned this Mercedes dealership around for me! I was looking at another Lexus even though I liked my car. No longer. I’m sticking. Thoroughly please turned this Mercedes dealership around for me! I was looking at another Lexus even though I liked my car. No longer. I’m sticking. Thoroughly pleased with the excellent service performance! More

by pennyj51 Verified Customer Verified Customer

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Great service as always. Hunter is very efficient. The waiting area is cozy! Just what you expect from a luxury provider. Hunter is very efficient. The waiting area is cozy! Just what you expect from a luxury provider. More

by nursenancymoore Verified Customer Verified Customer

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For routine work, they are expensive. For specific work they do good work and communication is well above normal For specific work they do good work and communication is well above normal More

by jlohnes2 Verified Customer Verified Customer

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Hunter is extremely responsive and puts the customer first! He’s the best! Thank you! first! He’s the best! Thank you! More

by DRSJS Verified Customer Verified Customer

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Jenna was very informed and accommodating. Service and explanation of work performed/needed was perfect. Service and explanation of work performed/needed was perfect. More

by Jason S. Jewett Verified Customer Verified Customer

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Hunter did an amazing job helping me figure out what was wrong with my vehicle and fighting with the insurance company on my behalf to get what needs to be done, done. wrong with my vehicle and fighting with the insurance company on my behalf to get what needs to be done, done. More

by abreaker Verified Customer Verified Customer

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Had service completed on my vehicle by Hunter. Very smooth process to drop off the car. Hunter kept me well informed of the vehicle status. They made getting service easy. Very smooth process to drop off the car. Hunter kept me well informed of the vehicle status. They made getting service easy. More

by francis.murphy Verified Customer Verified Customer

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Hunter did everything he could to take care of my car and deliver it timely. His communication to me was excellent. deliver it timely. His communication to me was excellent. More

by gail.knott Verified Customer Verified Customer

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