ISA Romero
ISA Romero at D'Arcy Hyundai

ISA Romero | Page 7

Public Relations Manager

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

Contact Me
4.9
67 Reviews

I’ve been in the car business since 2012 and haven’t looked back. For the past nine years and counting, I’ve been proud to be part of the D’Arcy Hyundai family. Our main goal is simple: to ensure you’re taken care of every step of the way—starting from the comfort of your home and continuing through your journey with us. My role is to provide you with all the information you need to make your car shopping experience as seamless, smooth, and efficient as possible. I also work closely with our General Manager and Sales Managers to address any concerns and go the extra mile to meet your expectations. Plus, I collaborate hand-in-hand with our service department to make sure you’re taken care of long after your purchase. Let me know how I can assist you—I’m here to help! I look forward to hearing from you soon!

Dealership Experience

10 yrs, 9 mos

Industry Experience

14 yrs

Languages Spoken

English English

Spanish Spanish

4.9

67 Reviews

Write a Review

67 Reviews of ISA Romero

February 21, 2023

Dealership Rating
Employee Rating

Just waiting for spare key fob and owners manual. Also Bluelink will not activate so am working with engineers to get it fixed More

by Martbrunke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Francisco Medina, Logan Viken

Feb 27, 2023

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy difference with our online community. We will do our best to get that key fob and owner's manual to you asap if we haven't yet done so. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Feb 27, 2023

Martbrunke responded

Got the key fob and owners manual. Blue link still does not work. That was an important reason why we got the car because we could do remote start from our phone and other things. So what is going to be done about that?

January 23, 2023

Dealership Rating
Employee Rating

Friendly service department and comfortable, clean waiting area. My vehicle was returned washed and clean. More

by chelanye
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Budzinski

Jan 23, 2023

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback and allowing us the privilege of working with you and servicing your vehicle. We are glad everything went as well as expected while using our service department. If there is anything more that you may need, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 19, 2022

Dealership Rating
Employee Rating

The salesman was friendly and cooperative. he provided helpful advice on options and different features. He went beyond the ordinary. More

by bill98322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kociuba

Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We appreciate you taking the time to share your D'Arcy Difference with our online community. We do everything possible to ensure you have a smooth an easy transition from the comfort of your home to ours. It is important to us that you not only find a vehicle you really would like to own but also enjoy your vehicle shopping experience. We are happy you we able to do both. Congratulations on your New Vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725 - 5200

February 09, 2022

Dealership Rating
Employee Rating

Kept me updated throughout the buying process and delivered a very professional and courteous customer experience. More

by Dblduece
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Campobasso, Raphael Orozco

Mar 31, 2022

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback; we are glad everything went as well as expected while you were here. If there is anything that we can do for you in the future, whether it's for sales or service please let us know. Congratulations on your new vehicle. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

September 03, 2021

Dealership Rating
Employee Rating

Everything went well in and out in two hours very comfortable showroom excellent customer service nothing more to add to this review thank you very much More

by Lakelarks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Blumhardt

Oct 09, 2021

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback; we are glad everything went as well as expected while you were here. If there is anything that we can do for you in the future. Congratulations on your new vehicle. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 23, 2021

Dealership Rating
Employee Rating

My wife and I would like to express our sincere gratitude to all of you (as well as the finance manager who's name we did not get, or if we did we don't remember) for the professionalism and courteous manner More

by jcways0616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Gomez, John Miniuk , Francisco Medina

May 01, 2021

D'Arcy Hyundai responded

Thank you for your feedback and kind words; we appreciate you taking the time to share your D'Arcy Hyundai experience. We are happy you were able to experience the D'Arcy Difference. We understand the stress of replacing a totaled vehicle and we try our best to ensure you have an easy, smooth and quick vehicle shopping experience as we know your time is precious. It was our pleasure to work with you and assist you in helping you find a vehicle you really liked to own. If there is anything more that we can do for you, please let us know! Thank you for your feedback and your business. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 01, 2021

Dealership Rating
Employee Rating

Very pleased that I chose this dealership to buy a new Hyundai. Very courteous staff that went out of their way to find the right car for me. More

by B.PROKOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Marroquin , Zach Segreti

Apr 02, 2021

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We appreciate you taking the time to share your D'Arcy Difference. We do everything possible to ensure you have a smooth an easy transition from the comfort of your home to ours. We are happy you are happy with your New Vehicle. Thank you for the pleasure of allowing us to work with you and earn your business. Congratulations on your New Vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725 - 5200

Apr 02, 2021

B.PROKOP responded

We’re so glad we decided to reach out to D’Arcy Hyundai. And Jorge Marroquin went over and above expectations to help us after the sale. This is not the closest Hyundai dealership to where we live, but they have proven to us that they are the best.

March 25, 2021

Dealership Rating
Employee Rating

My experience with D'Arcy was top notch. Friendly, listened to me needs, and got me into my new car in a timely manner. Highly recommend! More

by NVDINARDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Gomez

Mar 31, 2021

D'Arcy Hyundai responded

Thank you so much for taking the time to share your feedback; we are happy you enjoyed the D'Arcy Difference. We do everything possible to ensure you have a good, smooth and efficient visit and we are happy we were able to accomplish this for you. Thank you for your business and your feedback once again. Congratulations on your new vehicle. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 28, 2021

Dealership Rating
Employee Rating

These guys are great this is our fourth vehicle we've bought from them I wouldn't go anywhere else to buy a Hyundai or a GMC product More

by GORA1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kociuba, Joe Blumhardt

Feb 05, 2021

D'Arcy Hyundai responded

Thank you so much for your loyalty. We appreciate your business and feedback. We are happy you continue to be a part of our D'Arcy Hyundai family and continue to allow us the privilege of serving you. Thank you for your continuous trust in us. Congratulations on your new vehicle! Isa Romero- Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 01, 2021

Dealership Rating
Employee Rating

Lauren was a pleasure and very knowledgeable. She made my purchase of my 2021 Kona very smooth! Zach was Great! GO PACK GO! Happy New Year! More

by Edward McKee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gall , Scott Fitzgibbon, Zach Segreti, Isabel

Jan 07, 2021

D'Arcy Hyundai responded

Congratulations on your new vehicle Edward! We appreciate you taking the time to stop into our dealership and working with the D'Arcy Hyundai family. We are glad you enjoyed the vehicle shopping experience as well as your sales team. We do everything possible to ensure from the moment you walk in, you feel right at home, enjoy the actual process, all while trying to ensure everything goes smoothly and quickly as we understand your time is precious. Thank you for your feedback and business. Isa Romero- Public Relations Manager D'Arcy Hyundai (815)725-5200

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