Ian Davis | Page 75

Toyota dose a good job but could be more economical. Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poo Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poor treatment. Makes me think twice about buying another car from this dealership. Hopefully next time im in for service I dont get rude or condescending answers to my concerns! For instance, my question was my breaks squeak when backing up and not just a small squeak but a very load squeak, whats that all about? Can you check it for me? Answer: We can check that out but thats very common and it happens alot with these cars. Looks at me like im stupid/crazy for worring or asking about it! Thats just one of a few times ive had a smart answer that wasent very comforting and definitely dident make me want to buy another car!! Ian im sure has been there a while and should no better then to say that as well as act like your stupid for asking such a questions. Ive had a ton of cars in my day and unless the breaks were bad, which mine wernt, they never squeaked loudly while backing up. Hopefully Ian could be informative and well as less condescending for the next customer. Ill be back but about another time that happens Im sure I wont be back! By the way Jeff the driver of the shuttle van was awesome and is a good guy! Wish you had more customers service like his. He deserves a raise!! More

by J.A.BUTTERS1985 Verified Customer Verified Customer

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We have been loyal customers of this dealership for nearly 30 years. Yesterday we took our Toyota in and while I was checking out, I noticed several of the service assistants are ones that I worked wit nearly 30 years. Yesterday we took our Toyota in and while I was checking out, I noticed several of the service assistants are ones that I worked with almost 30 years ago! To me, that speaks volumes about this dealership. Those guys were quality employees then, and the new one we dealt with yesterday seems to be of equal quality. More

by KOZY52 Verified Customer Verified Customer

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Easy, accommodating, and swift service for a programming of a key. Was early for my appointment and they got me right in of a key. Was early for my appointment and they got me right in More

by peedee_24 Verified Customer Verified Customer

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The staffs of Toyota dealer are awesome. They are so cooperative , frank and helpful. I thank to all members. They are so cooperative , frank and helpful. I thank to all members. More

by Gyan Rai Verified Customer Verified Customer

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The customer service for the mechanical department is the best. Teach this the sellers too after they sell you a CAR best. Teach this the sellers too after they sell you a CAR More

by HONORINE.NDINIMANA Verified Customer Verified Customer

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Ian and his team listened to me and took care of my vehicle. The service team was great. The people at DSM Toyota walk the walk and actually take care of your needs. I will never hesitate to return s vehicle. The service team was great. The people at DSM Toyota walk the walk and actually take care of your needs. I will never hesitate to return should any needs arise. More

by Randy P Verified Customer Verified Customer

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They were professional,they did a good job, work was done in a timely manner. in a timely manner. More

by RTMCCAULEY Verified Customer Verified Customer

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I liked this service because when my car broke down, they fixed it immeadiately, and they always do the same good service each time. fixed it immeadiately, and they always do the same good service each time. More

by Binhthai50265 Verified Customer Verified Customer

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What should have been a reasonable cost to replace the front struts on my Highlander, the price quickly ballooned to $1,600 before taxes! The service agent did not seem to want to help with alternatives, front struts on my Highlander, the price quickly ballooned to $1,600 before taxes! The service agent did not seem to want to help with alternatives, saying it is what it is. Toyota parts were too expensive, so I went with Monroe struts with a lifetime warranty. The model of those struts are around $200 each, Toyota of DM charged me $416 each!!! That did not include labor… a hefty $770. Basically, the markup was double in cost. With 115K miles on my Highlander, this visit to Toyota of DM is the last. I will be going to a non-dealer auto service from now on, and I will drive up to Toyota in Ames for my next purchase. More

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Nice job. No issues. Took a while but could have been worse. Staff seemed ok No issues. Took a while but could have been worse. Staff seemed ok More

by joan.bryant.friberg Verified Customer Verified Customer

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