Ian Hsu

I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a week and the service adviser never once called do provide update status on the car. I called couple of time to follow up and I found out the technician struggled to replicate the problem and asked if they can extended test drive. So what does that mean?? Service adviser did not specify how much even after I addressed my concern about my mileage. After less than a week I called to follow up and to find out not only they did not fix the problem but put on 250miles on my car. Did they take my car on a joy ride??? Explain to me how do a customer walk away with their car not being fixed and also let dealer use up that much mileage. Dealer told me to deal with cooperate and after many calls to cooperate, they said this is dealership problem and will need to have them compensate me. I called the service manager and I only got his rude comment as if I’m a female and has no clue what I’m complaining about. He offer to give me $40 credit to use toward my service at the dealer. Are you kidding me??? I wouldn’t recommend this place to anyone if this is how they treat their customer’s car!!!

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Had a great experience. Russ is the consummate professional, easy going and explained all the details. Top shelf professionalism. Thank you. Best Regards>Robert Smith

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Ian, Nicole , and Julian , Jose have been excellent taking care of my service needs . Ian and Nicole have went over and beyond to show me how important I am to them as a buyer and customer they have been in touch daily with me and have gained my trust and a life time of business from me now . Foothills Ranch Mercedes is one of the best dealerships for Customers satisfaction. They strive to please , and puts the customer 1st . They have been honest and showing me they care for my safety and my financial security investing in the right car for me and my family .

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Ashton, the sales agent, went above and beyond. So did his managers. It was a 10/10 experience. Great service, great deal. Highly highly recommended!!!

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I've been driving BMW's for over 20 years, many of them M's. I decided to try a Mercedes and chose Foothill Ranch to purchase a new vehicle. The free car wash is one reason I chose this dealership because it saves me so much time to have my car washed and serviced in one place with no hassle. The purchase process was easy (Judy helped me) and both the sales manager Ian and the finance manager were pleasant to work with. It was not a *pushy* sales experience but instead very smooth and easy. The entire process (after I took many many hours to choose the right car) took an hour or so and was painless. A few days later I had what I thought was an issue with the car but the service manager promptly answered my question (more like showed me what I was doing wrong but was nice about it). If you live in or around South Orange County I highly recommend this dealership.

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My first experience in purchasing a Mercedes. I have always dreaded buying a car because it was never pleasant, but buying my GLA-250 was a real treat. I never felt pressured to buy- they worked hard to find the one I wanted and meet the price I wanted to pay. Highly recommend this dealership and Conrad. Love my new Mercedes!

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The best dealership experience I have ever had. Both the Sales Manager, Frank Serraio, and Karim Elshaabini Internet Sales Manager were incredible. ZERO pressure and an all around perfect car buying experience. Oh yeah, I also got an incredible deal/value on my C300! I'm still on cloud nine from this very impromptu decision. I will be sending all my peeps to Karim and Frank for sure. Thank you guys once again!!!

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Couldn't decide to buy or lease, E400 or C300. Their staff was patient and listened to my concerns. They were more concern what was best for me and not a Sale for them. We talked for over a month before I made the final decision. What I appreciate the most is that they never pressured me to make a decision or even to buy a Mercedes. For 1st Time Buyer, like myself, Foothill Mercedes Benz is the best. I live in Newport Beach, and our local Mercedes Benz dealer, was more concern about a sell and not what best for me.

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Dina worked hard to find the car and price I want it and I'm very happy and satisfied with her kindness and hard work as well as wonderful customer service!

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This dealership is enjoyable to visit. The staff here is all friendly and professional. Choosing a vehicle that was perfect for me was made much easier by my salesman Frank Moayed. He was friendly and very patient with me as I chose the car I wanted and the color I loved. He went the extra mile to search many dealerships to find the exact car that I wanted and get it delivered to me the next day. I would recommend this dealership to anyone looking for an enjoyable buying experience.

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