Ian Nylander | Page 2

Steve was great I was not immediately greeted upon arrival in fact 3 customers who came after me were acknowledged b4 Me Steve did explain those customers had appoi I was not immediately greeted upon arrival in fact 3 customers who came after me were acknowledged b4 Me Steve did explain those customers had appointments Steve was very apologetic and nice. he also made sure my vehicle was ready quickly. Steve made my experience better. More

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My visit was for service on my cr-v The service received from Darnell was excellent he was friendly informative best of all the time it took to complete my service was exactly what he sa The service received from Darnell was excellent he was friendly informative best of all the time it took to complete my service was exactly what he said it would be an hour I also bought a civic that evening worked with Ian outstanding sales rep More

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Excellent customer service with a 1st time new car buyer I was referred to Russell and Smith from two different trusted friends. I received excellent customer service from Ian Nylander. Ian's calm demeanor m I was referred to Russell and Smith from two different trusted friends. I received excellent customer service from Ian Nylander. Ian's calm demeanor made the anxiety inducing process of a first time new car purchase easier. Everyone I met at the dealership was friendly, kind, and helpful. More

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Great experience! This was one of the most pleasant car buying experience’s I’ve had. I talked to Ian Nylander, (who 5 years ago had sold me a car here). He found exa This was one of the most pleasant car buying experience’s I’ve had. I talked to Ian Nylander, (who 5 years ago had sold me a car here). He found exactly what I wanted and worked really hard to make it happen. Thank you! More

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Thank you Adan Singleterryl, Service Adviser, took care of my car in a timely and efficient manner. My service needs were completed and I was on my way. He w Adan Singleterryl, Service Adviser, took care of my car in a timely and efficient manner. My service needs were completed and I was on my way. He was courteous and professional in his dealing with my car needs. Thanks. Lynn Gillespie More

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Honda Sales Ian was very professional, didn't press, found me the car I needed and made the closing extremely painless. Over the past few years he always sends me Ian was very professional, didn't press, found me the car I needed and made the closing extremely painless. Over the past few years he always sends me a birthday card and checks in with me. I'll be in the market for a new car later this year and I'm definitely going to contact Ian. More

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Buying a new Honda Civic coupe Ian was really kind. He help me through all the process and explain me all the steps and wentertainment with hI'm to test drive in short notice. Also Ian was really kind. He help me through all the process and explain me all the steps and wentertainment with hI'm to test drive in short notice. Also he's assistant Boubacar explain to me all the car functions and review with it the car and stays always alert on my needs. More

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The Best in Houston!! I am new to USA, I have been to many dealerships before - under different brands in Houston and this person is the best. I truly appreciate Ian Nyland I am new to USA, I have been to many dealerships before - under different brands in Houston and this person is the best. I truly appreciate Ian Nylander for the tremendous customer service that was showered on us, who went above and beyond to make sure I purchase the car with no hassle and hidden cost. He is really very good at understanding the situations and taking care of things when comes to customer service, he is an awesome person to talk with!! David Nelson, explained us the differences in trims of accord and civic to make sure I was most comfortable with. he always had a smile on his face which makes you relax and decide well with out any pressure. Jake(Jacob Burlison), made finance a seamless experience with no perks or pressure. He was very friendly guy, helped me understand about everything that i was signing on. It’s very much like a open book, everything was very clean and clear to understand. It feels like a family - for all the hours we spent and it was worth waiting and talking. More

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No Nonsense Dealership If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics Straight forward. More

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Our 6th and 7th Hondas from Russell and Smith One of our first contacts after Hurricane Harvey was to our Russell and Smith salesman, Ian Nylander. Two days after the flood, I emailed Ian to let h One of our first contacts after Hurricane Harvey was to our Russell and Smith salesman, Ian Nylander. Two days after the flood, I emailed Ian to let him know we lost all our vehicles and needed to purchase a new vehicle immediately. He promptly replied, stating the dealership had not reopened yet after the storm but it would reopen the next morning. He stated he would meet with us first thing in the morning. He asked us which vehicle we wanted to purchase so he could have one ready to look at. We arrived the next morning and we were able to leave with our new CRV within 2 hours to now tackle the job of our flooded home. Today, we returned and purchased an excellent condition, low mileage, pre-owned Civic that had just been received at the dealership. The longest part of the process today was selecting which of the available pre-owned Civics we wanted to purchase. Karan Patel assisted us with financing again today and he was very efficient. The amount of time spent on the actual sale was less than one hour including financing. Since we are still very busy with home repairs, that was very important to us. Russell and Smith Honda and our salesman, Ian Nylander, have been a pleasure to work with and we will be returning to purchase a third Honda once we receive our insurance settlement from the flood damage to our previous cars (all Hondas from Russell and Smith). More

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