Ignacio Socias | Page 5

Exceptional Customer Service They go above and beyond their duties to make sure their customers are more than satisfied, Thank you guys! Loyal customer for more than 12 years. They go above and beyond their duties to make sure their customers are more than satisfied, Thank you guys! Loyal customer for more than 12 years. More

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I cannot begin to explain how displeased I am with this Esserman Volkswagen! This was the dealership I had first gone to when I was considering a new lease, but the customer service was so bad I went t Esserman Volkswagen! This was the dealership I had first gone to when I was considering a new lease, but the customer service was so bad I went to Esserman International. In fact, when there was a special on the 2013 CC (I did not know there was a special & found out the next day on a TV commercial), they were giving me an even more difficult time with the pricing which was quoted at a MUCH MORE higher price than what was being advertised. My new car was just towed to this Esserman Volkswagen due to engine issues as it was the closest dealership to my location last night. Since then, I have not received a single phone call regarding my car. I had to call several times to try and resolve the issue, and it wasn’t until I got really upset on the phone that they agreed to give me a loaner vehicle. I know that "Beggars can't be choosers", but the loaner I was provided with was in poor condition on top of everything else. It is dirty, smells like cigarettes, and no one bothered to go over the specs with me as it is a completely different car model than what I leased. The icing on the cake? I STILL have not heard about my car! No one could give me any information as to what went wrong, or how long it would be before I got my car back. I can honestly say, I will NOT return to Esserman Volkswagen in Miami Lakes EVER AGAIN! More

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I recently purchase a "Brand New" 2012 Bettle 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team i 2.5L (07/14/2012), what a bad experience so far, last week had to take the car to be service due to Engine light came on, according to service team it was an engine light valve that need it to be replaced, after I take car with me I noticed the window does not close properly (dont go all the way up), I called my Sales Agent Ignacio Socias and to my surprise his response was: Oh those cars came with that defect you will have to deal with it, this information was not provided to me when I purchased the car and NO I dont have to deal with a defect that came with the car, due to my work I couldnt go back to the dealer to have that fix and was planning to go this coming saturday 07/28/2012 and to my luck last night coming back home from work (half way) I was stranded on the side of the road at 7:00pm (engine light came on) and car was overheated to 197 degrees. Called my "Sales Agent" and request a towing and also a car for me to be able to go to work today, he said he was going to send a towing truck but that he couldnt give me a car to use while the "Brand New" car was on the shop that he was going to call me back. After 2 hours waiting for the towing truck and plenty of calls made to Ignacio and the person of the towing company the guy arrived to pick up the car at 9:00pm, drop me off at my house and take the car to the dealer. What kind of service is that, specially for a woman being stranded on the side of the road at that time and not getting back to you when they promised to call back? And to make this day more "beautiful" from Service just called me to ask me why my car was there, is there any type of internal communication between them? I shouldnt be dealing with all this for only being with that "Brand New" Car for only 10 days. Please do research prior to investing... More

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This was by far one of the best sales experiences! Staff was friendly and very professional. There was no BS and they were very transparent about pricing and reliability of car! was friendly and very professional. There was no BS and they were very transparent about pricing and reliability of car! More

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I've been to rumerous dealers searching for the right car. The instant I walked in I was welcomed and ask how may they help me. Ignacio was my the sales person working with me. Very attentive to my needs car. The instant I walked in I was welcomed and ask how may they help me. Ignacio was my the sales person working with me. Very attentive to my needs and helped me look what I needed exactly. Everyone always had a smile on their face which made me feel more at ease at making this huge purchase. I would recommend my friends to this dealer any day. More

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The dealership was great, the salesmen was friendly, descriptive and helpful. I would recommend esserman volkswagen to my family and friends. My overall experience with the dealership and salesmen was v descriptive and helpful. I would recommend esserman volkswagen to my family and friends. My overall experience with the dealership and salesmen was very pleasant. I will go back in the near future. More

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This seller was excellent and professional.I was very pleased with the friendly service provided. I would recommend this seller to anyone, including my friends. I have not always been so happy with other pleased with the friendly service provided. I would recommend this seller to anyone, including my friends. I have not always been so happy with other dealers in the past and would return here in the future. More

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Great experience all thanks to Ignacio Socias. Great salesperson, polite, educate, patient and available. If his boss could be like him, it will have been a perfect experience. I. Socias have great kno salesperson, polite, educate, patient and available. If his boss could be like him, it will have been a perfect experience. I. Socias have great knowledge about cars and handle very well every kind of situations. More

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The people in this dealership were some of the most kind and amable people!! If I could rate them on a scale from 1-10 I would honestly give them a 100!!! I am very pleased with their work and the attention and amable people!! If I could rate them on a scale from 1-10 I would honestly give them a 100!!! I am very pleased with their work and the attention that they have provided me with. They often call to see how the car is running and that shows me that they really do care! More

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