Ira Thomas Jr. | Page 43

Our best car-buying experience EVER. Worth the drive! This is the email I wrote to the general sales manager on July 14, 2014: "Dear Samar, I just wanted to follow up and say thank you on behalf of my wi This is the email I wrote to the general sales manager on July 14, 2014: "Dear Samar, I just wanted to follow up and say thank you on behalf of my wife and I. I came in this afternoon and purchased a Prius Four, with assistance from Frank Smith, Cody Debruhl, and your finance and inventory managers [Matt Baker & Chris Hardin]. Everyone was extremely professional and straightforward, which I truly appreciated. In particular please congratulate Frank who is well on the path to full salesman-hood, and Cody, who heard my long story about how Dick Dyer Toyota betrayed my loyalty (I won't repeat it here - too long), and then gave me a very straightforward deal based on the TrueCar discount you offered. The fair price and no-nonsense dealing resulted in a very satisfying buying experience (and about $1500 saved over what Dick Dyer wanted). Also please thank the inventory manager [Matt Baker], whom we troubled this evening when I realized I had selected the wrong interior color. It turns out that my wife actually prefers the color I selected (lucky me), and your inventory manager [Matt] helped with valuable insight (even offering to email us pictures). I get the feeling he would have made things happen if we wanted to change. Anyway, we're looking forward to completing the paperwork and taking delivery in the next day or two. Thanks again, and please thank your team for us." Also kudos to Chris Hardin (finance), whom we enjoyed meeting; he efficiently completed our paperwork and completed the sale. Our delivery experience was flawless. We have even now purchased some extra accessories for the new Prius as well as had some service on our 2008 Prius. We will be bringing all of our service business to Lugoff in the future. More

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Steph-Happy tacoma owner I was very impressed with the excellent customer service at Lugoff Toyota. The overall experience of purchasing a vehicle was enjoyable from beginning I was very impressed with the excellent customer service at Lugoff Toyota. The overall experience of purchasing a vehicle was enjoyable from beginning to end. The friendliness of employees, the fair pricing, and the entire car-buying process were all beyond my expectations. They are not condescending to their customers like Dick Dyer Toyota. They were respectful and fair and wanted to meet my needs. I would recommend Lugoff Toyota to anyone looking to purchase a new or used vehicle. Just ask for Clyde! More

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Introducing My Blizzard Pearl Camry from Lugoff Toyota!!! My service experience from Lugoff Toyota was worthwhile. After my many searches and concerns I ended up with an immaculate vehicle to continue my jour My service experience from Lugoff Toyota was worthwhile. After my many searches and concerns I ended up with an immaculate vehicle to continue my journey. More

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Professional Staff Thank you Ira and the entire team at Lugoff Toyota for helping me to find the perfect vehicle. I love the updated design and smooth ride of the Highla Thank you Ira and the entire team at Lugoff Toyota for helping me to find the perfect vehicle. I love the updated design and smooth ride of the Highlander along with the roominess. I appreciated the professionalism, kindness, and the team's desire to make sure I was completely satisfied throughout the process. Who knew buying a car could be such a pleasant experience? Just wanted to say...Thanks Guys! I love my new ride! More

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Great Experience! Ell, Ira, and Ralph were great to work with. Ira is very knowledgeable and seeks to earn the customer's trust from the outset. He introduced me to E Ell, Ira, and Ralph were great to work with. Ira is very knowledgeable and seeks to earn the customer's trust from the outset. He introduced me to Ell, who worked very hard to earn my business. The dealership is new and modern, and the sales staff are all very friendly and polite. Ell and Ira were amazing to work with, and I'm pleased that they were involved in the sale of my car. Overall, a super experience! More

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Excellent Service From the time I spoke with Ira Thomas on the phone to the test drive with Wally Abraham until I purchased my car I was pleased with the customer servi From the time I spoke with Ira Thomas on the phone to the test drive with Wally Abraham until I purchased my car I was pleased with the customer service, professionalism and friendliness of both men. They both made me feel welcome and that my time with them was their 1st priority. I can truly say that I received Excellent Service from these two men during the purchase of my 2014 Avalon. I can not say the same for Billy Platt. The rating above does not apply to him and I wish there was a separate rating for him. He was nice in the beginning as we started to complete the paperwork for the purchase of the car. After offering the extended maintenance and I decided not to take it; his attitude changed and he was not pleasant. He really tried to force me into the extended warranty. I did not like his attitude at all. I told him that I had roadside service with my insurance company and he told me that I did not and that they would only tow my car if I was in a collision. I did not appreciate that at all!!!!! He does not know what I have. Please do not give him any credit for the above rating. These rating only apply only to Wally and Ira. In the future you may want to have a rating for each person so you can true picture. Thank you, Cynthia D Keller More

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Great Experience It was a great experience to purchase a vehicle from Lugoff Toyota. Electra Hampton and Ira Thomas went above and beyond to ensure I was satisfied and It was a great experience to purchase a vehicle from Lugoff Toyota. Electra Hampton and Ira Thomas went above and beyond to ensure I was satisfied and comfortable through every step of the process. They did not give the "all about the sale" impression as most salesman. It was more about customer satisfaction than making the sell. I will definitely recommend Lugoff Toyota to future buyers. This was the best dealership experience I have ever encountered. Thanks to Electra and Ira as well as Samer. More

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New Car Just bought a new car and its running great. This dealership definitely makes their customers feel accepted. Working with Ira was a good experience. H Just bought a new car and its running great. This dealership definitely makes their customers feel accepted. Working with Ira was a good experience. He showed me some of the cars they had around the lot and helped me find one that suited my lifestyle. Overall i would recommend this to family and friends. More

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buyin a car I stopped by after church to just look at a vehicle, and as I was leaving, Ralph came out and we started talking about me wanting to get a car for tra I stopped by after church to just look at a vehicle, and as I was leaving, Ralph came out and we started talking about me wanting to get a car for traveling to Florida. Told him up front about my credit and why. He said he good help me. To give me a second chance to build up my credit. well, long story short, around 11:00pm at NIGHT, all that were involved in my purchase, Ralph, Erika, Ira, Electra, stayed and did not even give me the feeling of "she needs to come back in the morning" They were all helpful, made me feel so special. Now I wanted a prius, but too expensive , but got a Ford Focus (used 2013) and I do like it a lot. I have my new car, I can feel comfortable that I can go to Florida and visit my children, and I am so happy. I will keep this car and prove to them I can do this, and when the time comes, I am going to Electra and buy my Prius in a few years. Thank you Lugoff Toyota for a wonderful and memorable experience. I traded in a Chrysler 300, and that was also a great experience. The Lugoff Automall has hit the spot! Respectively, Barbara C More

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Treated like a queen When I go into Lugoff Toyota, I am always treated like royalty. I am greeted before I get to the door, and they always hold the door open for me. I When I go into Lugoff Toyota, I am always treated like royalty. I am greeted before I get to the door, and they always hold the door open for me. I have 3-4 people helping me, checking on me, and making sure I'm getting all of the help I need. Exceptional service from a great group of people! More

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