Isaac Hidder
Isaac Hidder at Bob Rohrman Schaumburg Kia

Isaac Hidder | Page 20

Service Advisor

Bob Rohrman Schaumburg Kia

1100 E Golf Rd
Schaumburg, IL 60173

not yet
rated
261 Reviews
not yet
rated

261 Reviews

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Dealership Experience

4 yrs, 8 mos

Industry Experience

8 yrs, 1 mo

261 Reviews of Isaac Hidder

March 01, 2022

Dealership Rating
Employee Rating

After a unfavorable purchasing experience, it was refreshing to have experienced a very pleasant service visit. More

by 2SARDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2022

Bob Rohrman Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2022

Dealership Rating
Employee Rating

I’ve been going here for a few years now and it’s done is gone downhill. Service advisors are a revolving door and the waiting room is a dump now. Opened a mini fridge thinking there was water inside, nope o More

by DEAN.CORBOLOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: MarK Robles

Mar 18, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for bringing this to our attention, Dean, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 23, 2022

Dealership Rating
Employee Rating

Both Phil and Isaac in the service department were extremely helpful! Their level of customer service is unparalleled to any other Kia dealership in the area. More

by mcitonshwrites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil

Feb 24, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for trusting Phil, Isaac, and our team to take great care of your vehicle! We appreciate your business and we hope to see you again at Bob Rohrman Schaumburg Kia. Have a wonderful day!

February 22, 2022

Dealership Rating
Employee Rating

Did exactly what they said they would do in the time they quoted me. Pricing was fair and the service was done quickly. More

by nothingburger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Feb 22, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for the great review! We are so glad to hear that the Bob Rohrman Schaumburg Kia team delivered such an efficient service experience. Drive safely, and we hope to see you back again down the road!

February 21, 2022

Dealership Rating
Employee Rating

Absolutely great service. I had a problem that was going to strand me if they could not fix it. They took good care of me and got me safely on my way. More

by ADAMPCASEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Feb 21, 2022

Bob Rohrman Schaumburg Kia responded

Adam, you can always count on our team to do all we can to accommodate you when unexpected service needs arise. We're honored that you put your trust in our team at Bob Rohrman Schaumburg Kia, and we wish you safe travels on the road ahead!

February 16, 2022

Dealership Rating
Employee Rating

I had to bring in my vehicle several times and my issues not been resolved and also keep postponing everything that needs to be done to my vehicle it’s bring down score on my car fax. I work a lot I do not More

by Nmsosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: MarK Robles

February 14, 2022

Dealership Rating
Employee Rating

My first time here to this dealership. Things were explained well to me and the car was taken care of with no fuss and even a car wash! More

by Kirkpdm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for the great review, Kirk! We appreciate your business and are happy to hear that the Bob Rohrman Schaumburg Kia team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

February 14, 2022

Dealership Rating
Employee Rating

Maybe I came at a busy time. But, while I was able to enter the garage quickly, it seemed a longer wait than usual to have an advisor help me. More

by CHPBEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Feb 15, 2022

Bob Rohrman Schaumburg Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 14, 2022

Dealership Rating
Employee Rating

Very friendly staff. Had my oil changes over there and very well done And checked out my car completely. And gave my car a car wash More

by Patty.kaplin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Feb 14, 2022

Bob Rohrman Schaumburg Kia responded

Patty, we aim to deliver the most complete care possible when our guests stop by for service, and it's lovely to hear you appreciate our efforts. It's our pleasure to lend a hand with your service needs at Bob Rohrman Schaumburg Kia, and we look forward to our next chance to do so for you!

February 12, 2022

Dealership Rating
Employee Rating

I had dropped my car off in the morning and even though I was running a little late past my appointment time, you were able to get me in with no problem. The service writer, I believe his name was Mark, was More

by THEJACK125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Feb 13, 2022

Bob Rohrman Schaumburg Kia responded

We appreciate you taking the time to leave us a five-star rating. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Marc delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

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