"Very disappointing experience to say the least. I..."
- Michael H.
Very disappointing experience to say the least. I contacted Isabel (top highly reviewed new sales rep) based on reviews...not sure if I could give her 5 stars but I will just elaborate on the experience. I completed their application, gave her all the necessary documents to run credit so she can give me an exact pricing and lease payments on two 2021 Jeep Wranglers...note I started this process shortly after 9am when I knew they had no traffic. I live in PA and did not want to take a 5+ hour round trip. It was not until a bunch of misdirected excuses via text and delays about 3+ hours until I was texted a lease payment with a range, no concrete numbers, a sheet that had information I could of put together myself ( told the business mgr put this together ) this was a clear sign I wasted my time and our information. She told me she emailed me all the numbers....even asked me for my email...never got it. She ultimately took a picture and text it to me. Lol
When I saw that many of their Wranglers were priced way lower than the country, I should of been more skeptical...oh yah their ePrice thingy is a joke ( 2k hidden markup that is listed last on their disclaimer of OTHER fees that ultimately bring their price right back up and more.
By the way, per Isabel they quoted me their best lease payments on tier 1 pricing, 48 months, 10k miles...somehow their calculations were...let's say ridiculous!
I'm no math genius but I have been in finance my entire career so I know a little bit about punching in numbers and such on a calculator. I have bought many cars over the years via the internet dept and due to Covid it made sense to secure the numbers so I can just go pick up the car and not waste hours...sadly that was a fantasy on a deal too good to be true!
"Over the past several decades of buying and selling..."
- Shawn O
Over the past several decades of buying and selling automobiles for my personal use I can not recall a time of ever having had the pleasure of working with someone as diligent, transparent, and professional as Miss Borsum. She easily earned by business.
"Ive purchased vehicles for 35 years and Isabel is one of..."
Ive purchased vehicles for 35 years and Isabel is one of the best I’ve worked with! I highly recommend Isabel for great honest service
"Isabel went out of her way to work with me, she was..."
Isabel went out of her way to work with me, she was persistent and knowledgeable and end the end I was driving home my new vehicle. Polite, Patient and through I loved working with her.
"Isabel was wonderful to work with throughout the entire..."
Isabel was wonderful to work with throughout the entire buying process. I trade cars often, so I’m pretty versed on the process. When I told her which vehicle I wanted, she had it prepped and cleaned prior to my arrival. She is very understanding and competent. I will definitely buy another car from her when it’s time!
"Loved working with Isabel. She quoted me an incredible..."
Loved working with Isabel. She quoted me an incredible out the door price and when I arrived at the dealership everything was ready to go. Would definitely buy another vehicle from Isabel and Criswell of Thurmont, MD
"Isabel was great. She worked with me and assisted when i..."
Isabel was great. She worked with me and assisted when i had any questions or concerns. I found the dealership to be very concerned about my experience. The dealership was very clean and welcoming.
"Isabel was totally great to work with on the purchase of..."
Isabel was totally great to work with on the purchase of my Ram 3500. She is very knowledgeable regarding the Heavy Duty trucks and was TOTALLY accomodating. She delivered my truck to my house and drove my trade back to the dealership. OUTSTANDING....! I highly recommend her to anyone in the market for a vehicle!!
"Isabel was great to deal with from start to finish...."
Isabel was great to deal with from start to finish. Really impressed with how she handled the fact we couldn’t make our mind up. We had called about a particular stock number, did all the leg work and we were getting ready to sign the documents, then I checked one last time with my wife and she didn’t really want that Jeep. At this point I felt the need to call Isabel and apology to her for having her do all this work only to have us decide not to buy the Jeep, that wasn’t the end I had to let her know we really wanted to buy the other Firecracker Red Rubicon JLU,, really impressed with professionalism, she didn’t even think twice and we ended putting the deal together on the “right JEEP”, most people would have wrote us off I believe. The JEEP has to be transported 10 hours away because of COVID and Isabel made that happen seamlessly. She kept me up to date on the whole process right up to the end when I called to let her know my JEEP had arrived safely in Maine!!! When we get ready to trade in a couple years we will be buying from Isabel again. The few kinks we had with dealership she helped get me through, which was a big plus also.
"Went into Jeep to just look at vehicles and get an idea..."
- Hannah Salisbury
Went into Jeep to just look at vehicles and get an idea of what I wanted in a few years and ended up walking out with a new car, Isabel was very informative and made me feel very comfortable throughout the entire buying process!
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