Quick service, great customer care, and felt that my XT4
was taken care of properly.
was taken care of properly.
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by jentullos1
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Big Star Cadillac responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Isaiah was awesome.
He was very attentive to all my needs and very informative of the services my vehicle needed .
He was very attentive to all my needs and very informative of the services my vehicle needed .
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by JAMMS78
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
They are very courteous and professional in all of my
dealings with them. They are also prompt. If they say your service call will last this long then they are as good as their promise.
dealings with them. They are also prompt. If they say your service call will last this long then they are as good as their promise.
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by JNEFF.JN
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Big Star Cadillac responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
I come with no appointment and ishaia take care me and
was excellent his service and big star did great job with my Xt5 very nice service thank you.
was excellent his service and big star did great job with my Xt5 very nice service thank you.
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by Gnotarnicola
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Daniel and Big Star Cadillac were very helpful with my
service issues. Daniel was prompt on answering my questions and returning my calls
service issues. Daniel was prompt on answering my questions and returning my calls
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by KATHYZ1962
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Isaiah was great.
He communicated the entire time. My vehicle was being serviced. He also provided updates and also made sure that note of their concerns were needing
He communicated the entire time. My vehicle was being serviced. He also provided updates and also made sure that note of their concerns were needing to be addressed before parting ways.
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by mbrandyberg
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Excellent service, significantly improved interaction
with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car.
with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car.
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by sdyo2
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
I have been bringing my 2024 Cadillac Lyriq to Big Star
Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been tre
Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been treated exceptionally well. The team at Big Star Cadillac has consistently gone above and beyond in addressing my requests and concerns, even providing me with rides and taking me home when needed.
I haven't experienced this level of care and attention elsewhere, notably at Classic Cadillac in Galveston, where I originally bought the vehicle. Big Star Cadillac, your outstanding service has made a lasting impression on me. I might be just one customer, but I am profoundly grateful and loyal. When it's time for my next vehicle, you will undoubtedly be my first stop. Thank you so much for everything.
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by PRINCESSA BALDERAS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Melissa/Marissa (Receptionist)
Sep 20, 2024 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
The most excellent customer service just walking in the
door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and adde
door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and added oil change! I was treated like royalty! Thank you!!
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by Deb.leighton2
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2024 -
Big Star Cadillac responded
Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Excellent service !
! Always fast and friendly! Great customer service and always giving you updates on your car
! Always fast and friendly! Great customer service and always giving you updates on your car
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by countryqueen3524
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Big Star Cadillac responded
Thank you for your business and your review! We are truly humbled by your kind words.