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Isaiah Rodarte
Isaiah Rodarte at Big Star Cadillac

Isaiah Rodarte | Page 6

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
129 Reviews
4.8

129 Reviews

Write a Review

129 Reviews of Isaiah Rodarte

February 06, 2025

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Employee Rating

Paid almost $400 for new key fob. I did not think my two 4 year old key fobs were the issue. It still has intermittant no key fob detected. Wrote email to V. Trevino explaining situ More

by MARGOLYNN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 07, 2025

Big Star Cadillac responded

Thank you for your review and reminder. Our goal is to always provide world-class service and we seem to have fallen short in this instance. We apologize for any inconvenience this may have caused. We will be contacting you shortly to schedule your visit and resolve this matter as quickly as possible. Daniel Wood, Service Manager, dwood@bigstarcadillac.com

February 05, 2025

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Employee Rating

I had problem with my sunroof opening on its own 3 times and at cost of over 5000 between my insurance and out of pocket.Not a good feeling on your product. Isaiah was extremely helpful and listened to my c More

by cwiggins15
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Workmanship
Service Time
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Recommend Dealer
No
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Feb 05, 2025

Big Star Cadillac responded

Thank you for your business and reaching out to us about the recurring issue with your sunroof. We understand your frustration and the expense you've incurred. We're glad to hear that Isaiah was helpful and listened to your concerns. We value his dedication to customer service and will be sure to pass along your feedback. We want to assure you that we take issues like this very seriously. Our goal is to ensure your sunroof is functioning correctly and that you have a positive experience with our product. We appreciate your patience and understanding. Please reach out to us anytime should you have further concerns or questions. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

February 03, 2025

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Employee Rating

This team is terrific! Great service department and loaner department. Very much appreciated for all they do. More

by TRACY.S.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr, Daniel Wood

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Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 03, 2025

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The service department is fantastic! This department will go out of their way to help with anything. More

by TRACY.S.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, LeAnna Kerr, Daniel Wood

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Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 03, 2025

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Employee Rating

Fast and friendly service. Set up a shuttle at was very efficient. Complete service correctly More

by Kathy Holderfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 01, 2025

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Always receive great customer service from the service department at Big Star, wouldn’t want to go anywhere else. More

by Gen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr, Daniel Wood

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Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

Big Star is customer focused in their approach. The staff is both professional and proactive whenever providing assistance. Very much appreciated. More

by DONALD.R.MORSON
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Recommend Dealer
Yes
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Jan 31, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 28, 2025

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I like the they are very helpful and nice have no problem no issues everything is okay More

by REDLINE210
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadllac.com

January 19, 2025

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Employee Rating

2.5 hours for an oil change is a little ridiculous. Not to mention my Aldis quarter was taken, it's only a quarter but it's the principal. I thought maybe it was vacuumed up but the penny and trash was lef More

by Kayla
Service Time
Recommend Dealer
No
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Jan 20, 2025

Big Star Cadillac responded

Thank you for your business and your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 18, 2025

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Employee Rating

The service was good but the only thing is I had to wait like over 2 hours and the tv was stuck on the same news over and over. But nothing serious !! More

by joy-2da-world
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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