Issac Robertson

Great staff and knowledgeable service writers. Highly recommend LHM Jeep, Dodge, Ram automotive service and repair shop. Highly recommend LHM Jeep, Dodge, Ram automotive service and repair shop. More

Helpful 0

Report | Print

I took my truck in for 1 service. .It took 6 days to get it back, with no communication on their end whatsoever..LEFT multiple voicemails. My wife left multiple voicemails, on 2 differ .It took 6 days to get it back, with no communication on their end whatsoever..LEFT multiple voicemails. My wife left multiple voicemails, on 2 different managers and 3 different advisors..She even sent a text..With 0 responses back..I will not be returning to this company. I work for a dealership myself and if we treated customers they way this company does, We'd be out of business. They don't care about customers, but only how much money they can squeeze out of you. Their so called app is as worthless as they are..I don't recommend this type of service or lack of communication. Larry H Miller should be ashamed to have this type of service customers receive..Their ratings are lies..Read the negative ones for truth.. More

Helpful 0

Report | Print

Darin was nice, but……. I made the appointment online and it asked if I wanted a call prior to arrival, I said yes because I was not sure if the things I wanted done were I made the appointment online and it asked if I wanted a call prior to arrival, I said yes because I was not sure if the things I wanted done were possible. I received no call. I arrived to drop off my car and had a specific list of items: Driver and passenger seats were squeaking, asked that they be tightened; engine was very dirty, asked for cleaning; FM radio is coming and going, all other functions work but some wiring seems to be loose; and front passenger bumper that they replaced after an accident several years ago needs to be secured, it has come loose. Darin took my written list of desired services, said immediately that the radio could not be fixed, needed a new one, he had seen that before. I noted the CarPlay, Bluetooth, CD, aux cord all work through the speakers. The FM radio even shows the station and song playing so is obviously receiving. But he stood firm, a whole new radio is needed without any look, check or observation of the system, he already knew money drop on a whole new radio was required. They kept the car overnight and mid morning the next day I received a text about services suggested. Needs Immediate Attention, Bumper Cover: Front Facia Mounting Brackets. I searched online to see what this was and it looks to be an aesthetic addition only, my current bumper does not have this. But to secure the bumper a non-integral, dress up item was the only way to secure the bumper that they put on my car after an accident. Didn’t need that Bumper Cover back then for some reason. Cost was $471.59, I declined. Got a message it was ready and headed down. I asked Darin about the vanity item they suggested and he confirmed that the only way to get the brackets for my current bumper was to add a dressy new bumper cover that they did not need to secure it prior. Now, my bill was zero. Thank you for waiving any fees, however their receipt read and I can see: They could not replicate my squeaky seats, not sure they were tightened at all or even attempted. The engine was blast sprayed but there is oil build up everywhere still and the rubber edging around the block was shot off and I had to reattach. There was zero note about checking the radio function at all and the radio even came on when I was driving home, a simple check of wiring would have been appreciated as that is clearly the issue. I asked Darin about the vanity bumper cover needed to secure my bumper and that they were the ones who put it on in the first place and without said pricey garbage item. He said, oh, that would be handled over in another department. Then why with all of the information I gave him was that not addressed by that other department while my car was there? My receipt even had my note to be contacted prior to the appointment. A simple call prior could have advised me of this and I could have made a different appointment for that department. But no, just someone else needs to look at that. He gave me the keys and I left. I really only got a car wash and a blast of my engine that knocked crap off of it. I guess it was free, right? And! There is some security fob of their’s that was left on my keys. When I called, the lady at the desk said I could kick on back down to drop it off anytime. Told her when I have gas money and free time to waste for the hour down and back trip, I will certainly do. Did I tell you about the time when I had that prior accident and they lost my car on the lot for three days at Christmas? No? Well, add it to the list of reasons not to ever go to this joke of a dealership again. Peace! More

Helpful 0

Report | Print

Dropped a hellcat off for service, left it there a week and nobody touched it. Service writer said their new system overbooked the service department. The people at this dealership are still top notch but and nobody touched it. Service writer said their new system overbooked the service department. The people at this dealership are still top notch but being set up to fail!! Picked the car up and went to a different Dodge dealer for the service. I felt disloyal as I’ve been a loyal LHM customer since 1996. Come back to us Miller family! The new guys are pure CRAP!!! More

Helpful 0

Report | Print

Definitely would recommend the service department. Every one is very helpful and they keep you very informed. Every one is very helpful and they keep you very informed. More

Helpful 0

Report | Print

Absolutely terrible customer service and nonexistent communication. Waited 6 weeks for an appointment. Car was supposed to finally be done yesterday. "Service advisor" told me the past 2 days he woul communication. Waited 6 weeks for an appointment. Car was supposed to finally be done yesterday. "Service advisor" told me the past 2 days he would call me before he left for the day to update me...nothing. I've called and left countless voicemails and text messages which go unanswered. Finally got word today it was ready and I made the HUGE mistake of asking if they could do an emissions test while they had it. They said no problem and it would be done today. That was at 12:45 and they are now closed. I called twice in that time and spoke to a "customer service" representative who knew nothing and transferred me to the same voicemail twice with no response. I still have no idea what's going on with my car More

Helpful 0

Report | Print