Ivan Wong

Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. Great communication and provided updates on when work would be completed. More

by DONETHKM Verified Customer Verified Customer

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Availability Communication w/o delay Documentation to support plan of action Friendly service staff eager to assist support plan of action Friendly service staff eager to assist More

by PEDIATRICSPARIKH Verified Customer Verified Customer

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Awesome service ; very professional and courteous . Highly recommended . Priced right and very truthful and honest . Highly recommended . Priced right and very truthful and honest . More

by tnabbout Verified Customer Verified Customer

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Told them that I was gonna go on a road trip and if they would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge me a lick. I hit the road with a confidence that great mechanics said that the car was in great working order and there were no problems. .They do great work with a smile, and when they can with their great deals and service coupons give you a break. A great value at regular price but with a coupon you absolutely can’t go wrong. I recommend you take full advantage of, — More valuable than Money to me peace of mind to start off my Christmas road trip priceless. Again, I say clone them. More

by bossarredondo2 Verified Customer Verified Customer

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Went in for oil change and they found another problem, service adviser informed me work was taken care of thru extended warranty plan service adviser informed me work was taken care of thru extended warranty plan More

by HALLCTS Verified Customer Verified Customer

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Took my car in to get fixed, it stayed there for 2 weeks with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was tol with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was told, they would call me back when they would be able to resolve her problem but still have not heard back. AND when I picked up my car there were Lights on the dash that were not on before and now the car battery is completely dead. I think I'm going to start taking my car to another dealership because this is xxxxxxxx. More

by maryatrigo Verified Customer Verified Customer

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Ivan was great and communicated throughout the entire process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation More

by joseavelar25 Verified Customer Verified Customer

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Visiting with Archer Volkswagen is comparable to visiting with family where everybody knows your name. with family where everybody knows your name. More

by craigcmg2 Verified Customer Verified Customer

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Greate service. Clear and transparent explanations over the needs on the service that I requested for my car. Clear and transparent explanations over the needs on the service that I requested for my car. More

by gmoreyes Verified Customer Verified Customer

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Great great great great great great great great good great good great good great good great good job good luck great good great good great good great good job good luck More

by KEENA15MED Verified Customer Verified Customer

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