Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong | Page 2

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

Contact Me
4.5
68 Reviews
4.5

68 Reviews

Write a Review

68 Reviews of Ivan Wong

April 25, 2026

Dealership Rating
Employee Rating

the service is very good! i will go to there nexty time also recommand to others More

by zw75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Archer Volkswagen responded

Thank you for the five-star rating. It’s great to hear your Volkswagen Tiguan service went smoothly. We look forward to welcoming you back and appreciate your recommendation.

April 24, 2026

Dealership Rating
Employee Rating

A positive is the service people are kind. A pre-scheduled oil change took over 2 hours which is far too long, even with a multi point inspection. Facility needs updating, almost seems shutdow More

by hume.colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2026

Archer Volkswagen responded

We're sorry to hear about your experience, Colin, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

April 20, 2026

Dealership Rating
Employee Rating

George was so very helpful and fast! He met me right away and communicated with me throughout the service. More

by jnette819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Archer Volkswagen responded

It’s great to hear George was so prompt and kept you informed throughout your Volkswagen Taos service. We appreciate your five-star rating and look forward to assisting you again soon.

April 18, 2026

Dealership Rating
Employee Rating

Great dealership! Decent service. The lounge needs to be updated. More space for customers who need to work while they wait. More

by jocelynjackson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Ybarra

Apr 19, 2026

Archer Volkswagen responded

Thanks for sharing your thoughts about your experience with Archer Volkswagen. We appreciate your business, Jocelyn, and hope to see you again soon!

April 18, 2026

Dealership Rating
Employee Rating

Fast good service. Friendly staff. Clean facilities and free beverages while waiting. Well lit, nice. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Archer Volkswagen responded

Hello! Thank you for noting the quick service and friendly staff during your Volkswagen Golf R visit. We’re glad you found our facility clean and enjoyed the complimentary drinks in our well-lit waiting area. We look forward to assisting you again soon.

April 13, 2026

Dealership Rating
Employee Rating

It was a great experience. They were amazing and helped! I would definitely recommend them! More

by jhenegarjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Archer Volkswagen responded

We’re thrilled you had a smooth service experience. Ivan and our service team were happy to help with your Volkswagen Tiguan. We look forward to serving you again.

April 08, 2026

Dealership Rating
Employee Rating

Great experience having my car maintained there they were very courteous and professional. My service rider Ivan was very informative. More

by margiolos88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Archer Volkswagen responded

Thank you for trusting us with your Volkswagen Golf GTI. We’re glad Ivan and the team provided courteous, professional service and kept you well informed. We appreciate your feedback and look forward to assisting you again.

April 05, 2026

Dealership Rating
Employee Rating

Recently Archer Volkswagen Service replaced my automobile compressor. Thank you service department. My air conditioner is working great now! A special thank you to Cory Hayes. He is an exceptional Service More

by Happy car service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra , Lisa Hachicho

Apr 05, 2026

Archer Volkswagen responded

Thank you for trusting us with your Volkswagen Beetle’s compressor replacement. We’re delighted the air conditioning is running smoothly again. Cory appreciates your praise and is glad to have met your expectations.

March 23, 2026

Dealership Rating
Employee Rating

Exceptional Service: "Above and beyond" customer service. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. More

by bcg1297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2026

Archer Volkswagen responded

Thank you for recognizing the outstanding service you received. Our team was happy to take the time to guide you through every feature of your new Volkswagen. Enjoy every drive.

March 23, 2026

Dealership Rating
Employee Rating

Great dealership , good groups of people. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. More

by peteryem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Archer Volkswagen responded

Thank you for sharing your kind words about our Volkswagen service. It’s wonderful to know our friendly team and experienced technicians provided that hometown shop feel. We look forward to caring for your ID.4 again soon.

2
...

Dealership Inventory (284 Vehicles)

new 2026 Volkswagen Jetta car, priced at $25,091
2026 Volkswagen Jetta
new
Pure White exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Jetta car, priced at $25,091
2026 Volkswagen Jetta
new
Pure White exterior
Automatic
Front-wheel Drive
used 2021 Ford F-350 car, priced at $64,895
2021 Ford F-350
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2022 Volkswagen Taos car, priced at $19,680
2022 Volkswagen Taos
used
Pure White exterior
Automatic
Front-wheel Drive
used 2022 Jeep Grand Cherokee L car, priced at $33,220
2022 Jeep Grand Cherokee L
used
Metallic exterior
Automatic
Four-wheel Drive
new 2026 Volkswagen Jetta car, priced at $28,853
2026 Volkswagen Jetta
new
Opal White Pearl exterior
Automatic
Front-wheel Drive