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Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong | Page 7

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.5
83 Reviews
4.5

83 Reviews

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83 Reviews of Ivan Wong

November 13, 2025

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Employee Rating

It was a really good and fast service i love the customer service and the environment More

by joaquinceja92
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

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Great service. I just walked in for service, no appointments needed. Very timely delivery and updates. More

by rajeshtarkunde
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

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In annual service. Recommended 9 additional items...all rated need right now...total amount was more than the car is worth. I didn't have the information to rank th More

by sjgoetz57
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Workmanship
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Recommend Dealer
No
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Nov 16, 2025

Archer Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 07, 2025

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Great service as always. Very honest and clear about the work that will be done. More

by ERIC_GREATHOUSE
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Recommend Dealer
Yes
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Nov 07, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 04, 2025

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They have always helped me when I need service the same day. Great people working there and friendly customer service. More

by PEPINA_3022
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Workmanship
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Recommend Dealer
Yes
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Nov 05, 2025

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

November 04, 2025

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Consistently Above and beyond every time I visit the location. Excellent customer service every time. More

by lee.F.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Nov 04, 2025

Archer Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Archer Volkswagen!

November 02, 2025

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The struts in the spare tire compartment of my 2023 Tiguan failed after only two years. Ivan had the parts ready and had the work done while I waited. More

by big.jsg
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Recommend Dealer
Yes
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Nov 02, 2025

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

November 02, 2025

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The dealership is very thorough. Also, the staff are very welcoming, friendly, and really care for the well-being of your car. More

by romainiii
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamaal Taylor, Jin Cai

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Nov 02, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2025

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Although, there was issues after they did a coolant flush. I was impressed on how they went above to make it right. More

by d.rocha117
Recommend Dealer
Yes
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Oct 26, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 23, 2025

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Employee Rating

It would have been great if the parts department was more detail oriented. Otherwise great. More

by IKHERAJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Archer Volkswagen responded

Thanks for sharing about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

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