J. R. Cihura

James was exceptional with assisting us with our purchase of a 2024 Grand Highlander. We were looking to upgrade to a larger vehicle compared to our 2013 Rav4 to accomodate our growing family, and James made of a 2024 Grand Highlander. We were looking to upgrade to a larger vehicle compared to our 2013 Rav4 to accomodate our growing family, and James made that possible! He went above and beyond expectation by quickly corresponding via phone, text, and email, promptly answering questions, and even going as far as to send videos of the vehicle and measurements compared to our current car. We are very pleased with James' assistance in this purchase! More

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Horrible experience. Classic used car salesman. He’s impossible to communicate with and lacks honor and integrity. Go elsewhere Classic used car salesman. He’s impossible to communicate with and lacks honor and integrity. Go elsewhere More

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Absolutely unimpressed with the service here. Have been to the dealer twice to fix a we owe you and still have to go back a third time. One person can approve them, I was told he was in a meeting Have been to the dealer twice to fix a we owe you and still have to go back a third time. One person can approve them, I was told he was in a meeting and wouldn’t come out to approve while I was there. Didn’t ever send me the paperwork for the vehicle until I requested it a third time. Disappointed with this being a “Toyota” dealership. Even the manager over service complained to me about their sales department. More

by Private Verified Customer Verified Customer

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Marcus was great in his communication and service, but when talking with one of the mangers, there was a lack of understanding when talking with one of the mangers, there was a lack of understanding More

by Marcphillipspt Verified Customer Verified Customer

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I recently had a frustrating experience with the service center at this dealership. I scheduled an appointment for a simple blinker light replacement, which was supposed to be a courtesy since I had just pu center at this dealership. I scheduled an appointment for a simple blinker light replacement, which was supposed to be a courtesy since I had just purchased the vehicle. Unfortunately, things went wrong from the start. First, I had to reschedule my appointment because the blinker housing was broken. No big deal, things happen, so I moved to the next scheduled date. Then, I was told they weren’t supposed to schedule me for that day at all, which caused another delay. On my third attempt, the blinker light actually broke while the mechanic was installing it. This is when things really started to feel frustrating. To make matters worse, I also had a check engine light issue. When I called to add it to the appointment, I was told I’d need to visit an actual Jeep dealership for that issue, which ended up costing me for both the check engine diagnostic and the blinker replacement (which was supposed to be free as part of the purchase). Overall, the experience has been incredibly inconvenient and disappointing. It feels like a lack of coordination and care on their part, and I ended up paying more than I had expected due to repeated mistakes. I hope they improve their service and communication in the future. More

by Devin A. Verified Customer Verified Customer

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The dealership itself was clean and comfortable. It did take longer than expected to complete the purchase even though we were paying cash. Yesenia was excellent to work with. Her professionalis It did take longer than expected to complete the purchase even though we were paying cash. Yesenia was excellent to work with. Her professionalism and efforts were greatly appreciated. The one negative experience we’d like to address was while Yesenia was assisting us and actively speaking to us at her desk, an older lady came and squeezed herself between the wall and Yesenia to look for ‘cords’. This was very rude, unprofessional, and unnecessary while any salesperson is with a customer. Yesenia was very polite to her and let her look for what she was looking for, but this was definitely not the time and the other lady definitely could’ve waited until Yesenia was not with a customer. More

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I bought my vehicle from Corwin Toyota. I had issues with my vehicle and they agreed to have me return back to the dealership to get the issue resolved. JR stated I would get a call in a ti I had issues with my vehicle and they agreed to have me return back to the dealership to get the issue resolved. JR stated I would get a call in a timely manner from the reconditioning team to get the issue resolved. They had lost my updates You Owe paperwork. I then had to return to the dealership to inquire about my phone call. JR told me the “dropped the ball” and I should get another call in a “timely manner.” I have yet to receive a call and I had to go to another Toyota dealership to get assistance. I will not be buying a vehicle from Corwin Toyota again. False promises and incompetent customer service ruined my car buying experience. More

by tonyrillo95 Verified Customer Verified Customer

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Absolutely the best experience I’ve had buying a vehicle. Elana is amazing and made the process so smooth! Their service department is top notch as well. I had a few things I needed looked at on my car after Elana is amazing and made the process so smooth! Their service department is top notch as well. I had a few things I needed looked at on my car after I purchased it and they went above and beyond to make sure it was all resolved. 10 out of 10! More

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"On January 1st, I purchased a used 2013 Subaru STI from Corwin. Within 60 miles (my drive home from Colorado Springs to Highlands Ranch), the engine seized. The dealership refuses to take responsibility Corwin. Within 60 miles (my drive home from Colorado Springs to Highlands Ranch), the engine seized. The dealership refuses to take responsibility and claims the damage was caused by my 'improper use of a standard transmission,' which completely inaccurate. The lack of oil in the engine is the cause of the damange. Luckily I have photos. Additionally, the General Manager refuses to take my calls. I am pursuing legal action to resolve this matter. I urge anyone considering buying a car from Corwin to exercise extreme caution and ensure a thorough pre-purchase inspection." More

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Zach was an excellent salesperson with great communication and trade in support. JR and Ryan were wonderful in finalizing this trade. Would make the drive to this dealer for my next vehicle. communication and trade in support. JR and Ryan were wonderful in finalizing this trade. Would make the drive to this dealer for my next vehicle. More

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