J.R. Neilis | Page 11

I have leased 3 Jeeps from this dealership and nothing but great service from the sales department and service department.. Aaron & JR make it very easy to do business with the dealership. I will continue but great service from the sales department and service department.. Aaron & JR make it very easy to do business with the dealership. I will continue to do business with them.. More

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Very Very helpful in finding me what I wanted and JR went above and beyond to help me get me into my ride, Thanx Brian Rogers above and beyond to help me get me into my ride, Thanx Brian Rogers More

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We’ve purchased our cars from Tyson for years, they always treat us like family. I was looking for a specific Renegade and JR located it Thursday, we drove it home Saturday. Amazing customer service. always treat us like family. I was looking for a specific Renegade and JR located it Thursday, we drove it home Saturday. Amazing customer service. More

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BEWARE! My salesman JR was great. We had a long discussion on Friday and came to an agreement on a price. I said that I wanted to talk things over with my wife over the weekend and I’d follow up af discussion on Friday and came to an agreement on a price. I said that I wanted to talk things over with my wife over the weekend and I’d follow up after the weekend to make sure the vehicle was still available. Messaged on the Monday after the weekend and was told yes it’s available, and when would I like to come look at it again. I came in the next morning to take another look. After driving the car again, I decided to proceed with the deal. AFTER RUNNING MY CREDIT, JR returns stating that the manager is not honoring the price that was agreed upon on Friday and instead said that it is going to be the original asking price since they planned on selling the car at auction instead. I was blown away. I asked to speak to the manager (Aaron) and waited for about 25 minutes for him to actually show up. He said that we never had an “agreement” when I originally looked at the car since I didn’t buy it that day and said that he planned on me trading my car in. I specifically asked JR to give me the sale price without a trade in and then with a trade in so I could debate my options. I never said that I was definitely trading my car in. Ultimately, he would not honor the price that we discussed on Friday and I left. I told him that this is HORRIBLE BUSINESS and that he has not only lost me as a customer for life but also anyone else I know that’s looking for a car, so here’s my review. Avoid this place as they care more about a couple thousand dollars more than a happy returning customer. UNBELIEVABLE More

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Satisfied with how fast they where able to negotiate and get us out with brand new car,good customer service definitely buy in the future get us out with brand new car,good customer service definitely buy in the future More

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Exhalent, no fuss no games great experience! Great trade in value. Top notch perfesional sales and finance. Extremely happy about total day at dealership, thanks. in value. Top notch perfesional sales and finance. Extremely happy about total day at dealership, thanks. More

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I live in Elgin but drove all the way to Tyson to purchase my Wrangler. The new Elgin CDJR which is less than a 1/2 mile from my home would not factory order the Wrangler I wanted. Not only would T purchase my Wrangler. The new Elgin CDJR which is less than a 1/2 mile from my home would not factory order the Wrangler I wanted. Not only would Tyson Motor factory order my Wrangler, they also were able to offer me a price less than some of the other dealers I visited in my area. My salesman was JR Neilis. It was a pleasure working with him. He is very professional and always kept me up to date on the status of my order. More

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JR did a out standing job. He stayed late that night and answered all my questions. Made me like family . The follow up was outstanding. answered all my questions. Made me like family . The follow up was outstanding. More

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JR's was a good sales rep, but that that sneaky finance guy turned the car buying experience into a disappointing one and lost my trust., Trying to stretch that 72 month finance into 75 and hoping ya don't guy turned the car buying experience into a disappointing one and lost my trust., Trying to stretch that 72 month finance into 75 and hoping ya don't catch it while tacking on a secret GAP insurance plan and extended warranty. More

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This was my first purchase with Tyson and it was very nice. JR Neilis was very helpful and the process went smooth from start to finish buying my 2021 Power Wagon. Everything was straight forward and JP nice. JR Neilis was very helpful and the process went smooth from start to finish buying my 2021 Power Wagon. Everything was straight forward and JP did a great job getting everything together quickly with financing. I also had a very nice conversation with John Macbean while waiting for my test drive. It's always enjoyable to speak with fellow veterans. Each person I encountered was friendly and courteous. Thank you. More

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