JC Cooper | Page 18

I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More

by rcaveney Verified Customer Verified Customer

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Been service my vehicles here for a few years and have always received and excellent service. always received and excellent service. More

by SOSA Verified Customer Verified Customer

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I’ve been acquiring the services of Cobb County Toyota for the past 15 years and they haven’t let me down, thanks Cobb County Toyota. for the past 15 years and they haven’t let me down, thanks Cobb County Toyota. More

by FLORESJ11 Verified Customer Verified Customer

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Simon let me down. He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himsel He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himself if iit wasn’t done by the tech. By a little after 3 pm I still hadn’t heard from him. I texted him to ask him about when my car might be ready and got no response. I walked over to.an intake lady she went to his desk for me as Simon wasn’t there. The keys and paperwork were sitting on his desk. She covered for him saying the car was just finished. I signed paperwork and headed ti my car. When I looked at the printout it showed 2:01 pm!!!! I wonder when he would have contacted me had I not gone out and asked about the car. I’ve been coming to this dealership for a long time and have never been treated this way. Pretty sad. I will come back for service but do y want him to be my service writer. More

by JUDYFINKELSTEIN Verified Customer Verified Customer

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by GARNER-DAVID Verified Customer Verified Customer

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JC is always so helpful. Always trying to help out. Focused on what you really need. Always trying to help out. Focused on what you really need. More

by DTCTFAMILY Verified Customer Verified Customer

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Service was performed in a timely manner and process was smooth throughout. Waiting area was clean smooth throughout. Waiting area was clean More

by JEFF.DASKAL Verified Customer Verified Customer

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JC was friendly and got me checked in quickly. He texted when my car was ready for pickup. He texted when my car was ready for pickup. More

by Libbycates77 Verified Customer Verified Customer

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Regular customer - always great service. They are very good at finding the problem and fixing it right the first time. Have recommended this dealership to all my friends. They are very good at finding the problem and fixing it right the first time. Have recommended this dealership to all my friends. More

by waltond0 Verified Customer Verified Customer

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My 2023 Rav4 XSE Hybrid was having random issues with front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan when I brought my Rav4 in for 30K service. I decided to stick with him and build a relationship with him on service versus seeing other service writers on every visit that I make. Simon has been great and I appreciate working with him. The shop was able to definitively diagnose the issue to be the front camera and replaced it. So far, I have driven the car for 30 minutes without issues. Previously, after 10 - 15 minutes, the car would start to display safety system errors. So far so good and hoping it will stay that way. More

by JTOMKIEWICZ Verified Customer Verified Customer

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