JD Olivares | Page 36

exceptional service and car-buying experience Our car shopping experience took place on the first winter storm of the year. It is worth mentioning the weather because Jonathan happily drove to and Our car shopping experience took place on the first winter storm of the year. It is worth mentioning the weather because Jonathan happily drove to and from our home, during the hazardous storm, for a round trip total of about 3 hours - just so that we could see if the vehicle fit in our garage! Through out the car buying process, Johnathan was very patient, kind and accommodating. And even though we stayed past closing hours, Jonathan still made us feel welcome and very appreciated as a customer. In our opinion, Jonathan Olivares went above and beyond his duties as a salesman and is a true asset to Valley Honda. Our intent is to continue using Valley Honda for future vehicle purchases, thanks to Jonathan! Kindly, G & R Smith More

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Excellent! All around great experience! JD made the process very easy, he is very knowledgeable about Honda and he goes above and beyond to help his customers. All around great experience! JD made the process very easy, he is very knowledgeable about Honda and he goes above and beyond to help his customers. More

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Excellent I was a first time care buyer out of college and all of the honda dealerships and dealerships of other care companies did not take me seriously. Many I was a first time care buyer out of college and all of the honda dealerships and dealerships of other care companies did not take me seriously. Many had me test drive cars outside of my budget or claimed I did not qualify for any special packages. When about to give up hope, Jonathan from Valley Honda gave me the service I deserved. He gave me options side by side that were available to me including the recent graduate program which all other dealerships said I did not qualify for. He treated me with respect and as an adult as a female first time care buyer. Needless to say, my experience with him was fantastic and ended up leasing a new vehicle from him. Jonathan gave me updates on all steps of the process and made it very manageable. I would recommend Jonathan and Valley Honda to everyone looking for a Honda! More

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Overall great car buying experience Couldn't have asked for a better salesman when I walked into Valley Honda. Very knowledgeable and great to deal with through the entire car buying pro Couldn't have asked for a better salesman when I walked into Valley Honda. Very knowledgeable and great to deal with through the entire car buying process. Would highly recommend anyone to buy a car through JD and through Valley Honda. More

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Great experience I came all the way from St. Louis because of the great deal I got on my 2014 Honda Accord. A bonus was working Jonathan Olivares and there staff. High I came all the way from St. Louis because of the great deal I got on my 2014 Honda Accord. A bonus was working Jonathan Olivares and there staff. Highly professional with the paper work and received all documents by Fedex in one week. Great job. More

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Had to walk away from 2016 Honda Pilot Touring Purchase Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down $500 deposit on October 26th in order to get our color selection and "place in production line" for a Lunar Silver 2016 Honda Pilot AWD Touring. Vehicle came in on 11/11. My wife and I made arrangements (babysitter, time off of work) for Monday, November 16th to purchase our Pilot. My wife and I spent 2+ hours at the dealership filling out credit apps, talking about accessories, etc. Then I asked him to talk about the price, but was told the price was the price. I told him that part of every vehicle purchase I was ever involved in included a healthy discussion about the price. However, he said it was a firm price. He talked with his Sales Manager, Jab, who said nothing could be done. Looking at the email quote I received on 10/22, it officially expired on 10/30 (I was there to purchase on 11/16). I told him that I have never purchased a vehicle at MSRP, and I was not going to start. Sales Manager (Jab), who also said he spoke with the the General Manager was unwilling to move at all on the price. I even produced a valid competing Internet quote (from that morning 11/16) that was significantly below MSRP and asked him to match that, or come even close. He was still unwilling to budge, just staring at me and my wife. I was in complete disbelief that I had to walk away from such a significant purchase of the exact vehicle we have been wanting. Jab was very defiant and stated he was very confident that he can sell it for MSRP or above. I am sure he can, but to rub it in our face is very, very unprofessional. He simply was unwilling to negotiate at all with us on anything, like accessories, protection package, and obviously not price. At the very last minute (as he realized we were going to walk out of the dealership) he came down $200. That is a waste of my time, my family's time, and my money to take that much time out of my Monday morning (and other time with test drive, etc.) to not be willing to gain a new customer. Does Valley Honda understand how important "new customers" are with getting those service $$$? In this case, obviously not. I am a longtime Honda customer (previously owning Pilot and Accord vehicles), However, due to this unprofessional potential customer service experience with Valley Honda, I will never purchase a vehicle from them. Additionally, it is my consumer responsibility to let others know of my horrible experience. I have since gone to another Chicagoland Honda dealership to purchase the same vehicle at a much lower price than MSRP, even though I have had to wait much longer. More

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Great car buying experience - Jonathan O. My daughter was a first time car buyer with a limited budget. Jonathan got her in the car she wanted with the budget she could afford. I will defini My daughter was a first time car buyer with a limited budget. Jonathan got her in the car she wanted with the budget she could afford. I will definitely go back to valley Honda and Jonathan for another car purchase. More

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jonathan o Jon is the type of person that I enjoy talking to.He is very knowledgeable. He & the staf @ valley honda somehow found the HR-V my wife wanted. I stil Jon is the type of person that I enjoy talking to.He is very knowledgeable. He & the staf @ valley honda somehow found the HR-V my wife wanted. I still can't believe how thay did it.I truely think every car dealer in the U.S.should visit Jon & valley honda , I am sure they would learn how a car dealer should operate.#1 hire Jonathan,#2 get smart inventory maneger.#3 secure & maintain a beautiful environment. Take my word, this is where you want to be,Go see Jonathon, I mean it.. More

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Bought car Jonathon so helpful and a wonderful experience! Got a great car for a great price and so friendly and knowledgeable! We would come back and buy again Jonathon so helpful and a wonderful experience! Got a great car for a great price and so friendly and knowledgeable! We would come back and buy again in the future!! More

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Pleasant and helpful! This was by far the easiest, most pleasant car buying. Experience I have ever had in my life. I really love my new 2016 Honda Accord EXL V6 ! This was by far the easiest, most pleasant car buying. Experience I have ever had in my life. I really love my new 2016 Honda Accord EXL V6 ! More

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