JIM LAAS
JIM LAAS at Rizza Cadillac Buick GMC

JIM LAAS | Page 3

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

4.5
41 Reviews
4.5

41 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

43 yrs, 5 mos

Languages Spoken

English English

41 Reviews of JIM LAAS

July 07, 2023

Dealership Rating
Employee Rating

First of all, the customer service team were excellent by emailing and texting reminders!! Jim Laas our advisor was very nice and dedicated to his job. The man who washed our vehicle did a great job and he More

by Thomas.sr1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 07, 2023

Dealership Rating
Employee Rating

Great service from the time I walked in the door til I got my car back More

by Brgr65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Rizza Cadillac Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Dealership Rating
Employee Rating

Brought in car for recall service. Picked up car once completed and I have 4 different service lights on, install updates constantly beeping but won’t update and 2 alerts going off. Ve More

by JBUCKLEY921
Workmanship
Recommend Dealer
No
Jun 29, 2023

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Dealership Rating
Employee Rating

Everything was great and I had no problems getting everything that I needed. Thank you. More

by Boochie1963
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Rizza Cadillac Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Dealership Rating
Employee Rating

I have been doing business with Rizza for 15 years and have worked with Larry Papp for just as long everyone is friendly and very nice. Thru the years I have brought new customers to the dealership they a More

by terridubois12
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Larry Papp, John Howard , Mike Lorenzo, Ken

Jun 29, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 22, 2023

Dealership Rating
Employee Rating

I have been a customer for over 12 years. I am a satisfied return customer. My last three vehicles were purchased at Rizza Cadillac Buick GMC. More

by tsmit277
Service Price Transparency
Recommend Dealer
Yes
Jun 23, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 13, 2023

Dealership Rating
Employee Rating

Service people that took care of my wife and I were very very nice and I thank them for that. More

by CLEOSCHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2023

Rizza Cadillac Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 12, 2023

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Employee Rating

Great Service very professional waiting room Great rest room very clean clean car 🚗 recommend to all friends thank you More

by wjking8604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2023

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2023

Dealership Rating
Employee Rating

My repair was quick and painless. Jim did a really good job at diagnosing my car's problem and more. He really went above and beyond. More

by JimDim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 29, 2023

Dealership Rating
Employee Rating

I brought my Terrain in for its first oil change, and Jim in the service department was wonderful; very kind and professional! Thanks! More

by Ruth Sherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2023

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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