JJ Vock | Page 3

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Natalia Haq and Eddie provided you with the best customer service you've received in a long time. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your business! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

I'm sorry to hear that your car-buying experience at our dealership was not positive. Your feedback is important to us, and we take it seriously. We apologize for any dissatisfaction you experienced during your visit. If you would like to discuss your concerns further or if there's anything we can do to address them, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve your experience in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing recommendation! We're thrilled to hear that Victoria provided you with wonderful service and made your car-buying experience enjoyable. Your satisfaction is our priority, and we're delighted that you had a positive interaction with JJ as well. We truly appreciate your kind words and your willingness to share your experience with others. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your new Kia! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear that you had a positive service experience with JP and found him knowledgeable and attentive. However, we apologize for the long wait for financing. We understand that waiting times can be frustrating, and we will work to improve our processes to minimize wait times in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and hope to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience, and we're pleased to hear that Georgy provided you with excellent service. We appreciate your kind words about his attributes in making customers feel valued and appreciated. We understand your concerns about the initial offer for your 2019 Jeep Grand Cherokee. Your feedback is important to us, and we apologize if the initial offer didn't meet your expectations. We value transparency and fairness in our dealings, and we're committed to addressing and improving upon any concerns. If you have specific details or if there's anything else you would like us to know, please feel free to reach out. We appreciate your feedback and the opportunity to enhance our services. Thank you for choosing our dealership, and we hope to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We want to sincerely apologize for the frustrating experience you've had after purchasing your new 2024 QX60. It's disheartening to hear about the issues you encountered with the tire replacement, scheduling appointments, and the incorrect tagging and titling of your vehicle. This falls below the standard of service we aim to provide, we understand the inconvenience this has caused you. Please know that we take your feedback seriously, and we are committed to addressing and resolving these issues promptly. You can reach us at 708-403-4700. Once again, we apologize for any frustration and inconvenience you've experienced. We value your business and aim to provide the excellent service you deserve. Best Wishes, INFINITI Of Orland Park