JJ Vock | Page 4

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with us! We are delighted to hear that you found our environment pleasant and professional. It's fantastic to know that both Izzo and James Vock provided you with thorough explanations and demonstrated excellent knowledge throughout the process. We appreciate your kind words and are thrilled that you had a great experience with us. Your recommendation to your friends and family means a lot to us, and we look forward to welcoming them with the same level of service and professionalism. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we genuinely value your support. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're genuinely sorry to hear about the challenges you faced during the sale negotiation process. We apologize for any confusion caused by the advertised sale price discrepancy, and we understand how frustrating that can be. Your feedback is important to us, and we'd appreciate the opportunity to address your concerns. Please reach out to [contact information] so we can discuss your experience further. Thank you for bringing this to our attention. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your loyalty and for taking the time to share your positive experience with our dealership! We're thrilled to hear that our staff has been consistently awesome, helpful, and responsive. Your decision to choose us for your third car is truly appreciated, and we look forward to the possibility of assisting you with a fourth in the future. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We value your input and are here to ensure your experience with us continues to be excellent. Thank you for being a valued customer, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to provide detailed feedback about your experience with Joe and our dealership. We appreciate your honest input and apologize for any initial impression that may not have met your expectations. We're glad to hear that the dealership's cleanliness and amenities, like Starbucks coffee, were positive aspects of your visit. Your observation about the restroom and the suggestion to add more finance managers to reduce waiting times are duly noted, and we'll work towards improvements in these areas. We value your feedback, and it's important for us to continuously enhance our services. If there's anything specific you would like to discuss further or if you have additional feedback, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience. We're proud to have Natalia as part of our team, and it's clear that she provided you with exceptional service. Natalia's patience, knowledge, understanding, and humor make her a standout sales associate, and we're delighted to hear that you had a smooth and enjoyable purchasing experience. Your satisfaction is our top priority, and we're so pleased to have met your expectations. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new Infiniti, and once again, much gratitude for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our service and the quality of cars on our lot. Your satisfaction is our priority, and we're pleased that you had a great experience. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced with the appointment and the miscommunication regarding Joe Ruiz's availability. Joe had to step out of store for personal reasons. Your time and effort are important, and we understand your frustration. What you described does not align with the level of service we aim to provide, and we appreciate your feedback. We're glad to hear that Bassem Georgy stepped in, was personable, and helped you ultimately make a purchase. We will use your feedback to improve our communication and appointment scheduling processes to ensure this issue doesn't happen again. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to Bassem or our team. We value your business and appreciate your choice to work with us. Thank you for your patience and for sharing your experience. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us. We're absolutely delighted to hear that you had an amazing experience with Infinity and the entire team at our Orland Park location. Your kind words mean a lot to us, and we're thrilled that we could provide you with top-notch service. Customer satisfaction is our ultimate goal, and your feedback is truly appreciated. If you ever need anything in the future or have more feedback to share, please don't hesitate to reach out. We're here to assist you and ensure that your experiences with us continue to be exceptional. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park