JOSEPH ORTIZ

On Saturday, 2/14/26, I brought my vehicle in for an oil change, tire rotation, and new windshield wipers. During the visit, the service representative also recommended replacing the cabin filter, which I a change, tire rotation, and new windshield wipers. During the visit, the service representative also recommended replacing the cabin filter, which I agreed to. Once the service was completed, I paid and left the dealership. As I was about to get on the highway, I checked my tire pressure and noticed it was exactly the same as before the service. That immediately raised a red flag, so I turned around and went back. I told the service rep that my tire pressure hadn’t changed and asked whether the tire rotation had actually been done. After waiting about ten minutes while he looked for the mechanic, both the service rep and the mechanic told me they did not perform the tire rotation because the rear tires were in better condition than the front. They said it was their policy to keep the better tires in the back. My question was: why wasn’t I informed of this, and why did I pay for a service that wasn’t performed? The service rep admitted it was an honest mistake and said the manager would refund me for the tire rotation on Monday. The following Wednesday, the service rep called to confirm the refund had been issued, and I verified that I did receive the credit. But now I can’t stop wondering whether the other services I paid for were actually done. I know the windshield wipers were replaced, but that’s the only thing I’m certain about. Most people, including myself, already worry whether the work we pay for is truly being done when we bring our vehicles in for service. I’ve purchased two or three vehicles from Beaver Chevrolet and always trusted them. Now that trust is gone. It’s ironic how things work out—because I was just about to buy another vehicle from them. Funny, isn’t it? More

Report | Print

BEWARE! ! Boycott. Retired and veterans do not trust this stealership. My experience was total chaos from sales to finance to service. Do not trust their insp ! Boycott. Retired and veterans do not trust this stealership. My experience was total chaos from sales to finance to service. Do not trust their inspections. My vehicle had 15 problems but it was stated as in excellent condition. Trans was over filled 18 oz, coolant was low, oil was low and no cap on windshield reservoir. Trans slipped, shuddered and engaged hard. Needed $3700 torque converter and took them a month. They wait on the warranty to kick in so they don't have to pay then will not return calls or messages. Delivered my car with expired dealer tag and error on the dash that the drivers rear turn signal is out and they didn't repair it before delivering it to me. Now it will cost $800 for the assembly and $200 to install, they will not even respond. That's a ripoff for a turn signal.Tried GM and they help the thieves more than the paying customers. 2 months later they still haven't done my tax, tag and title. For 2 months they had the car more than I did or wasn't safe, they have no respect and do not deserve paying customers, pass it along. They will use fillers and markers to hide their imperfections, found this after I hand washed it. Beaver Chevrolet Jacksonville, Fl. More

by icuraten Verified Customer Verified Customer

Report | Print

Over great experience, worked with Joseph’s and everything want taken care of promptly great! everything want taken care of promptly great! More

by Brookschristian718 Verified Customer Verified Customer

Report | Print

I had a really great experience with my salesman, Joe Ortiz. It could have been really stressful buying a vehicle sight-unseen, from another state. Joe followed up on each and every detail. He was super Ortiz. It could have been really stressful buying a vehicle sight-unseen, from another state. Joe followed up on each and every detail. He was super attuned to staying in communication. I knew from the first conversation that I could trust him with guiding me correctly on this important purchase. More

by propertiestls Verified Customer Verified Customer

Report | Print

In a word: smooth. I called the dealership on 01/08 and spoke to Joe about possibly turning in our lease early. Joe listened to my scheduling needs, asked if he could t I called the dealership on 01/08 and spoke to Joe about possibly turning in our lease early. Joe listened to my scheduling needs, asked if he could take my number to continue the discussion via text as my schedule allows. We kept in contact over the next several days until I was certain my wife & I could come to the dealership on 01/13. Joe let me know early in the day that Josh would be taking care of us when we arrived. When we arrived, Josh got right to work on options for us. We got to the dealership around 4:30pm with the intention of looking into our options / getting ideas. Both my wife & I were so comfortable with Josh that we walked right through the process of trading our lease in towards the purchase of a 2026 Trax. To give you an idea of how efficient Josh made the entire process; the time stamp on the picture of us with our new vehicle is 5:56pm. Less than 90 minutes from pulling into the dealership to being comfortable with a salesperson to taking delivery of a new vehicle....that's how to do business! My wife & I run a local facebook group (Jacksonville Fun, Eats & Drinks) with almost 28,000 members. One of the things we focus on is positivity in Jacksonville and let me tell you this: Joe & Josh are big positive points for Jacksonville. Well done gentlemen! More

by russtcb Verified Customer Verified Customer

Report | Print

Amazing experience, everyone is very accommodating and nice. Thank you for a great transaction. Highly recommend Beaver Chevrolet nice. Thank you for a great transaction. Highly recommend Beaver Chevrolet More

by mliverani13 Verified Customer Verified Customer

Report | Print

The entire pocess from beginning to end was professional, smooth, and painless. Thank you Joe. smooth, and painless. Thank you Joe. More

by jennifer1now Verified Customer Verified Customer

Report | Print

Joe was awesome! Very smooth process was able to get the numbers I wanted. Very professional and knowledgeable about the vehicles. The best salesman I have met! Very smooth process was able to get the numbers I wanted. Very professional and knowledgeable about the vehicles. The best salesman I have met! More

by jandres60228 Verified Customer Verified Customer

Report | Print

The dealership was able to find me a great car that was in my price range and in great shape. They worked with me and were able to get me off the lot in a new to me car. I was very please with my experienc in my price range and in great shape. They worked with me and were able to get me off the lot in a new to me car. I was very please with my experience. More

by A Cruz Verified Customer Verified Customer

Report | Print

Joseph Ortiz was amazing from start to the finish steps. He did not overwhelm me, very knowledgeable about the industry and made my experience enjoyable. Joe knew I was nervous with all of the new technolo He did not overwhelm me, very knowledgeable about the industry and made my experience enjoyable. Joe knew I was nervous with all of the new technology in my new car, but he took the time to educate me and at the end, I felt more comfortable with my new investment. I was really impressed when he called me the next day to see how I was doing with my new car. My sister is in the market for a new car, I am sending her to Joe. He is a keeper! Christian Muneton was very thorough with answering my questions and helping me make my decision to close the deal. He has a special charisma that makes you feel welcome. Great Team over there at Beaver Chevrolet. More

by fredericksfa Verified Customer Verified Customer

Report | Print