JR Reynolds | Page 14

I was prepared to wait for hours for the replacement of my window motor but it only took about an hour. Amazing! my window motor but it only took about an hour. Amazing! More

by DCMATHERLY Verified Customer Verified Customer

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Justin Gibbs was very helpful and super nice! Staff is friendly, honest, and helpful. Best service department. Staff is friendly, honest, and helpful. Best service department. More

by Joshua Kauffman Verified Customer Verified Customer

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Great turn around! Love the shuttle assistance and lady that drove it. She was very sweet and considerate where she dropped me off to meet my wife from a safety standpo Love the shuttle assistance and lady that drove it. She was very sweet and considerate where she dropped me off to meet my wife from a safety standpoint. Next time I’ll try to reserve a loaner car… I didn’t know they had to be reserved. Nothing but great experiences so far! More

by JETTA-JIM Verified Customer Verified Customer

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been going to these guys since 1996, always quality service, can get expensive, but they do good work service, can get expensive, but they do good work More

by RICK00000054 Verified Customer Verified Customer

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service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More

by CINDYSPRUILL25 Verified Customer Verified Customer

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I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

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Great fast service. Car wash was appreciated since I just drove back and forth to Tn. Car wash was appreciated since I just drove back and forth to Tn. More

by MENRIGHT58 Verified Customer Verified Customer

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JR is amazing at his job. He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the He always listens and provides excellent feedback, and he is exceptional with his response time. I have used JR for the last 21.5 years and he is the only reason I keep coming back to Shottenkirk service. I have unfortunately had bad service when I didn’t use JR (with my vehicle and with the service rep). JR is top notch!! More

by TCJETT Verified Customer Verified Customer

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Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More

by COTTONHOME2018 Verified Customer Verified Customer

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Awesome service department, JR is very professional and knowledgeable at his job. My CRV was ready when promised. knowledgeable at his job. My CRV was ready when promised. More

by REYNOLDS_MARY Verified Customer Verified Customer

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