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JR Reynolds
JR Reynolds at Shottenkirk Honda of Huntsville

JR Reynolds | Page 14

Service Advisor

Shottenkirk Honda of Huntsville

6591 Hwy 72 W
Huntsville, AL 35806

4.9
153 Reviews
4.9

153 Reviews

Write a Review

Dealership Experience

26 yrs, 4 mos

Languages Spoken

English English

153 Reviews of JR Reynolds

December 12, 2023

Dealership Rating
Employee Rating

Could not resolve the issue and had to take back my car Not happy with the service and they did not provide stand by vehicle for my work , in that way they should have kept my vehicle to investigate m More

by AMOTIVARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 13, 2023

Shottenkirk Honda of Huntsville responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 09, 2023

Dealership Rating
Employee Rating

Over $6000 quote to repair multiple oil leaks discovered that have never been vocalized, identified or discussed by staff after conducting service for years. No additional explanation was given on the sever More

by JJAMES0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 10, 2023

Shottenkirk Honda of Huntsville responded

JJAMES, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

December 06, 2023

Dealership Rating
Employee Rating

I would recommend at any time. Very prompt and professional. Always does a great job!! More

by DONNABURROW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett

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Dec 06, 2023

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your feedback with us, Donna. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 01, 2023

Dealership Rating
Employee Rating

We’ve been very pleased with our service from this dealership on each occasion we’ve called or visited. The pleasant and efficient team members are certainly an asset to your dealership. More

by DWOODFAMILY269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2023

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!

November 29, 2023

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Employee Rating

Great customer service, and kept me updated on the service of my vehicle. Great job!! More

by BRIAN.ARTHUR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2023

Shottenkirk Honda of Huntsville responded

BRIAN.ARTHUR, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

November 24, 2023

Dealership Rating
Employee Rating

Scott & JR were excellent in helping me get my car safe for my Thanksgiving travel. Back wheel bearings replaced. Excellent service. More

by MEMEMARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rockett

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Nov 24, 2023

Shottenkirk Honda of Huntsville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 22, 2023

Dealership Rating
Employee Rating

Long time satisfied customer, only complaint is with cashiers. They are unfriendly, unhelpful and seem entitled. No questions answered, can't see bill until you pay... More

by ANDYGREEN1960
Recommend Dealer
Yes

Other Employees Tagged: Sami Boustani

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Nov 24, 2023

Shottenkirk Honda of Huntsville responded

Andy, thank you for choosing Shottenkirk Honda of Huntsville. Your feedback and rating mean a lot to us. We're glad you had an overall positive experience, and we appreciate your candid feedback!

November 09, 2023

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Employee Rating

Great service and great turnaround time on repairs. Always enjoy working with JR Reynolds in Service. More

by CANONMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2023

Shottenkirk Honda of Huntsville responded

CANONMOM1, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda of Huntsville in the future!

November 08, 2023

Dealership Rating
Employee Rating

I was prepared to wait for hours for the replacement of my window motor but it only took about an hour. Amazing! More

by DCMATHERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 08, 2023

Shottenkirk Honda of Huntsville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.

November 02, 2023

Dealership Rating
Employee Rating

Justin Gibbs was very helpful and super nice! Staff is friendly, honest, and helpful. Best service department. More

by Joshua Kauffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zac Biddle, Ken Boustani, Mike Craig, Scott Rockett, Justin Gibbs, Sami Boustani , Erik Barbera

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Nov 02, 2023

Shottenkirk Honda of Huntsville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Shottenkirk Honda of Huntsville, we look forward to having you as a valued customer for many years to come!

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