Jacinda Beaudoin | Page 11

I have always liked doing business with Toyota of Easley. However, lately the service department is slow. I bring in my car for standard maintenance with an appointment scheduled a week in advance and no ma However, lately the service department is slow. I bring in my car for standard maintenance with an appointment scheduled a week in advance and no matter what has to be done, it takes at least an hour and forty five minutes. Whether it’s an oil change or just tire rotation, I never get out much under two hours. The same job used to take 45 minutes. What has changed? More

by SCOTTANDTAMMY6367 Verified Customer Verified Customer

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Jacinda was very professional in the handling of the replacement of the media system in our Venza. replacement of the media system in our Venza. More

by stphwebb65 Verified Customer Verified Customer

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I had to wait forever to drop my car off. It took even longer and talking to 3 people to get to the right person to get pickup my car. In addition, the service person has to check in cars, ca It took even longer and talking to 3 people to get to the right person to get pickup my car. In addition, the service person has to check in cars, call the people and take the money which also slows down when you're standing a line. There was a person standing right behind this man but he couldn't take care of me because I wasn't "assigned" to him. You need to look at streamlining the processes. More

by debarton53 Verified Customer Verified Customer

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The service personnel know what they are doing. The lounge area is adequate. Overall, my encounter took longer than expected, but when the system worked, it worked well. The lounge area is adequate. Overall, my encounter took longer than expected, but when the system worked, it worked well. More

by james.slotter Verified Customer Verified Customer

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Very easy to work with them and my oil change was done quicker than expected. quicker than expected. More

by RICKMILLER0 Verified Customer Verified Customer

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Had radiator and battery replaced. In a few days my wife almost got hit when a car moved into her lane, she tried to blow the horn and it didn’t work. Took back to deal ship and they f In a few days my wife almost got hit when a car moved into her lane, she tried to blow the horn and it didn’t work. Took back to deal ship and they failed to hook horn back up after radiator replaced l More

by j1west Verified Customer Verified Customer

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Got right in at my appointment time. Service was done satisfactorily. Always have been pleased with services here. Service was done satisfactorily. Always have been pleased with services here. More

by rhman44 Verified Customer Verified Customer

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I purchased a new 2023 4Runner 4x4 off-road TRD premium from Toyota of Easley. Sometime after a cross threaded bolt on the skid plate was replaced, I noticed that the Main Skid plate was missing from my from Toyota of Easley. Sometime after a cross threaded bolt on the skid plate was replaced, I noticed that the Main Skid plate was missing from my vehicle. This is an off road skid plate that is on every 4x4 I’ve every seen. I know I saw one on my vehicle when I crawled under my 4Runner after the first oil change. I retired as a master certified technician so I knew exactly what I was looking at. Arriving at the dealership I spoke directly with the service manager and he took me back in the shop as soon as my vehicle was up on a lift. Standing under my vehicle, I showed them where the missing skid plate was when I purchased the vehicle. The manger and 3or4 technicians were there. The manager went into an area to check on something. He came back and announced that the skid plate I was talking about only can on the pro model. He offered to sell me one at a discount and install it for free. I declined. I realized I was getting nowhere with them. They had made up their minds. So I left. I am furious about this. I know what was there when I purchased the vehicle. I’m through with Toyota of Easley. I live in Taylors. I have a dealership much closer to my home. More

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I am very pleased with my service with Easley Toyota today. Cailyn Dacus was very kind and thorough. Thank you very much! today. Cailyn Dacus was very kind and thorough. Thank you very much! More

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The staff is always very through in identifying the cause of the problem I am experiencing. of the problem I am experiencing. More

by MARILYN6 Verified Customer Verified Customer

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