Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 13

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
299 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

4.7

299 Reviews

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299 Reviews of Jack Hawes

April 21, 2023

Dealership Rating
Employee Rating

been coming here for the last 3 years no one beats their speed of service or their customer relations i always know what’s going on with my car while they are working on it. updating me if there are any iss More

by a.norsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Dave Robinson, Al Rossester, Ed Smith

Apr 25, 2023

Cortese Ford Lincoln responded

We thank you for your business over the years.

April 17, 2023

Dealership Rating
Employee Rating

Over 53000 dollar ford wants me to pay to insert g p s no way More

by brackandtinker
Service Price Transparency
Service Communication
Recommend Dealer
No
Apr 18, 2023

Cortese Ford Lincoln responded

I am so sorry there was a concern with your install...give me a call I'd like to see how we can help?

Apr 18, 2023

brackandtinker responded

Case closed l lose but in another way to look at it I’m not the only loser

March 22, 2023

Dealership Rating
Employee Rating

I've been going to Cortese service department for many years. I feel like they are always very helpful. More

by pedinurse95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

March 21, 2023

Dealership Rating
Employee Rating

Cortese technicians will steal your belongings when you bring your vehicle in for repair! Be cautious or just stay away is my warning More

by Jkeymel
Purchase Time
Recommend Dealer
No

March 19, 2023

Dealership Rating
Employee Rating

Thank you, Jack! I was treated kindly when I arrived. My car didn't take long, the process was easy! More

by paige.serpem
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Cortese Ford Lincoln responded

Jack appreciates your kind words and looks forward to working with you again!

March 07, 2023

Dealership Rating
Employee Rating

I am very happy with the purchase of my new F150. David Vito was my sales person. I started with Lisa Godar through an email, she introduced me to John Cortese who then introduced me to David Vito. More

by wilsonw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cortese, Darren Van Orden , Darren VanOrden, Tom in service and David Vito

Mar 08, 2023

Cortese Ford Lincoln responded

Thanks for the great review! We appreciate your business!

March 07, 2023

Dealership Rating
Employee Rating

Cortese Ford has always treated me right. This visit was no exception. Service was done in less than 1 hour, and I was back on the road. More

by tez14623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2023

Cortese Ford Lincoln responded

Thank you for the great review!

March 03, 2023

Dealership Rating
Employee Rating

I really enjoy the fact that they have experienced mechanics that have been there for a long time they're good They know job,you cannot buy experience a very viable asset to the Ford company More

by guykush88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2023

Cortese Ford Lincoln responded

We thank you for the kind words and the great review!!!!

February 23, 2023

Dealership Rating
Employee Rating

They took me in with no appointment. I was there for a oil change and they said it would be a least a hour and it was. I believe it was less than a hour. Great job guys More

by gwendolyn62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Cortese Ford Lincoln responded

Glad to be able to help, thanks for the great review!

February 19, 2023

Dealership Rating
Employee Rating

Everyone was helpful and made the process easy. However I purchased an extended warranty and it is not showing up on the ford app or when I do a ford warranty check. More

by ncalk22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

ncalk22 Thank you for the great review!!!

Feb 22, 2023

Cortese Ford Lincoln responded

Thanks for the great review!!!!

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