Jack Hawes | Page 22

Very pleased with the service and how friendly the service staff is. I'm looking forward to my next visit. service staff is. I'm looking forward to my next visit. More

by gravesdwight6@gmail.com Verified Customer Verified Customer

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Unfortunately, my experience was terrible. I purchased the car from them in March. I immediately noticed that her speedometer never matched with the navigation apps that show speed(Waze, goo I purchased the car from them in March. I immediately noticed that her speedometer never matched with the navigation apps that show speed(Waze, google maps, etc). I used several apps, including Life 360, that tracks the teens speed while driving. Her car's speedometer consistently shows 7-8 miles slower than her actual speed. I brought it back to have the speedometer re-calibrated. After an hour, the Jack from service came out and said that the technician said that there was no problem and that he even had Waze open and showed no problem. I asked if I could ride with the tech because waze always shows the differences in speed. At that point, Jack got pretty snippy/nasty. He said that his tech has wasted enough time on a car without a problem and that I should feel lucky that he wasn't going to charge me for his time. I understand that this is not a common issue, but I also do not want my kid to get a ticket or to continue to watch her screen to stay the correct speed. I will not return to Cortese for any reason, unless they agree to re-look and actually look and remedy this problem. So unfortunate!! More

by aklingpt Verified Customer Verified Customer

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Every time I take my car in or call and speak to someone, I get great service and great customer service I get great service and great customer service More

by williamson491 Verified Customer Verified Customer

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Excellent sales and service form everyone. I came in for an oil change and came out with a new car! I came in for an oil change and came out with a new car! More

by pmack1 Verified Customer Verified Customer

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I've always found the people at Cortese to be helpful, friendly, and efficient. They always answer my questions and accomodate my requests. Thumbs up! friendly, and efficient. They always answer my questions and accomodate my requests. Thumbs up! More

by tez14623 Verified Customer Verified Customer

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The service is very good 👍 I recommend that everyone comes here for all their cars needs. comes here for all their cars needs. More

by dalesqualli Verified Customer Verified Customer

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Excellent customer service. Everyone was professional, knowledgeable and nice.I will recommend cortese ford. Thanks Everyone was professional, knowledgeable and nice.I will recommend cortese ford. Thanks More

by aanih Verified Customer Verified Customer

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Service is always good, advisors and techs are knowledgeable and friendly. Always get the work on my car done in a timely manner. knowledgeable and friendly. Always get the work on my car done in a timely manner. More

by Abonanni72 Verified Customer Verified Customer

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The service was excellent as far as it goes but the work could not be completed because parts were not available . could not be completed because parts were not available . More

by BKELLER482 Verified Customer Verified Customer

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As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More

by MRCOFFIE Verified Customer Verified Customer

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