Jack Hawes | Page 21

Excellent service, had all parts related to repair in stock, jack did a great job in follow ups stock, jack did a great job in follow ups More

by slidin Verified Customer Verified Customer

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Excellent service, professional, knowledgeable, and courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to exam courteous. Very poor policies regarding service bulletin associated issues. I had a Service Manager inspect the hood of my 2017 Ford Explorer to examine extreme “white powder” bubbling on the front portion of the hood. He stated that Ford has covered the replacement of these hoods because it is a known defect. He later informed me that replacement of the hood would not be covered because my vehicle was beyond the replacement period. Further investigation on my part revealed that Ford issued a Technical Service Bulletin (19-2026 – “Aluminum Panel Corrosion” issued 06 February 2019) which recommends panel replacement. It seems deceptive to me that Ford, knowing of the defect enough to issue a service bulletin, would not inform me of the defect earlier (All my service is conducted regularly at the dealer). It is extremely disappointing to me that Ford is not covering this defect which has been kept a secret (at least to their customers). I have been a devoted Ford customer for over 40 years, and I will likely not purchase another Ford product due to this experience. More

by kevinsullivan48 Verified Customer Verified Customer

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Always great service and Al Rossester always goes above and beyond to make sure our Fleet is taken care of and beyond to make sure our Fleet is taken care of More

by mTuttobene Verified Customer Verified Customer

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Had a problem with my air conditioner Cortese did a great job in corrective action both service and cost Thank you job in corrective action both service and cost Thank you More

by KMCCORMI Verified Customer Verified Customer

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Cortese INSTALLED Brakes Rooters and opads on my vehicle When I came in for THE WORKS I mentioned that the brakes squeeked ever since they worked on my car THEY tried to charge me a extra $40.00 vehicle When I came in for THE WORKS I mentioned that the brakes squeeked ever since they worked on my car THEY tried to charge me a extra $40.00 to look at the brakes I felt they did this because I was a WOMAN they would NEVER have tri3ed to charge a man for this! Discrimination and taking advantage when I should be able to trust the dealership I have Purchased MANY vehicles from in the PAST. More

by CDM Verified Customer Verified Customer

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my experience was very good I would recommend this dealership to my friends and family dealership to my friends and family More

by rb2 Verified Customer Verified Customer

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Jack Hawes has always been great to work with in the past. My most recent service visit was a bit of an emergency, and he took care of my situation right on the spot. It was an excellent experience! He, past. My most recent service visit was a bit of an emergency, and he took care of my situation right on the spot. It was an excellent experience! He, and his team, had me on my way quicker than I expected. Great Job! More

by wil.rocha Verified Customer Verified Customer

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Cortese Ford Service is excellent and Jack Hawes was great got me in quick for a malfunction diagnosed it and had me on my way quickly. Thanks also to the Techs at Cortese service fantastic work Ser great got me in quick for a malfunction diagnosed it and had me on my way quickly. Thanks also to the Techs at Cortese service fantastic work Service at Cortese Ford the best Glen manager in Cortese Ford Parts is the person to deal with for accessories fast and the price is great More

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Keith (Service Manager), Jack (Service Advisor), and their Lead Mechanic were very helpful during my service visit, and they took great care of my 2002 Ford Mustang. I have been bringing my car here for their Lead Mechanic were very helpful during my service visit, and they took great care of my 2002 Ford Mustang. I have been bringing my car here for almost 20 years. More

by fns4498 Verified Customer Verified Customer

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No problem, had good service. Will continue to visit. I bought the truck there almost two years ago and have had a good experience with Cortese. Will continue to visit. I bought the truck there almost two years ago and have had a good experience with Cortese. More

by ronholland1 Verified Customer Verified Customer

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