Jack Hawes | Page 23

I’ll never deal with the dealership again unless its for a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there. I had to keep taking time off of work to continue to get my car looked at for the same stuff. The entire process was a joke, especially when I was told I’m responsible for my car and I had already brought my car in twice for the same thing and the work hadn’t gotten completed. Complete waste of time. There are other dealerships out there when I’m ready to buy again I’ll find somewhere else because at this point there has been nothing but trouble and problems with the dealership and me buying this car 2 years ago. More

by s9r3b.sb Verified Customer Verified Customer

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Quick and friendly service for a safety recall fix. Haven't had any issues since. Haven't had any issues since. More

by jakstisk Verified Customer Verified Customer

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Jack has excellent customer service and communication skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away. He also communicated clearly with my child who is a newer driver. He also dealt with the company where we bought the car (again, not in NY) and clearly communicated the repairs and costs with them. I would recommend Cortese and Jack to anyone. I feel confident and relieved my child has a safe car to drive after the repairs. An added bonus, the car was repaired the same day it was brought in! Thank you so much Jack, the service department and Cortese. More

by pbears4 Verified Customer Verified Customer

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The service department kept my car for 3 months with no compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement! Attitude by the service manager, and told that it was a me problem not his! Ford service department that is! More

by etammy55 Verified Customer Verified Customer

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Jack is a really nice helper to handle my car's problem. I'll be back again. I'll be back again. More

by Z. Zhang Verified Customer Verified Customer

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Hospitality was wonderful I was greeted with respect. I highly recommend this dealership. Thanks again for everything. I highly recommend this dealership. Thanks again for everything. More

by Corey Owens Verified Customer Verified Customer

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Vehicle was serviced quickly, and all items were completed. Jack is thorough, and ensured all items were addressed. completed. Jack is thorough, and ensured all items were addressed. More

by bill.ludwig14 Verified Customer Verified Customer

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I was worried it would be a long process, but they finished in less than a day! finished in less than a day! More

by Jess816 Verified Customer Verified Customer

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Disappointed with the experience. Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my vehicle More

by s9r3b.sb Verified Customer Verified Customer

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They got me confused with a different customer, preformed work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill, and I couldn't pick my car up until the following day and it's NOW driving bad, with my steering wheel bouncing left & right. There was nothing wrong before I had "work" done here and had to argue the work/price. I believe they did something to my vehicle out of spite and a reason to bring it back to get that money they lost out on.. After I explained to Samantha Cortese, she had the SAME TECH call me!?!? Why would I want to speak to the SAME guy??? At this point, I don't trust them anymore. It's a shame because I bought it from them to begin with. If anyone reading this knows a good, trustworthy mechanic, please leave a comment!! More

by Sarah Verified Customer Verified Customer

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