Jack Hawes | Page 25

Lost the keys to my truck and wasn’t notified they were indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost the keys to my truck and poorly communicated it. More

by Trizzo2 Verified Customer Verified Customer

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The service on my vehicle was routine, but nonetheless the staff was knowledgeable, friendly, and helpful. This is an excellent dealership. the staff was knowledgeable, friendly, and helpful. This is an excellent dealership. More

by tez14623 Verified Customer Verified Customer

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Allows you to book service with shuttle, but doesn't have a shuttle, and doesn't offer anything except an apology to make up for it after you only find out after arriving. Also doesn't reply to emails. Firs a shuttle, and doesn't offer anything except an apology to make up for it after you only find out after arriving. Also doesn't reply to emails. First and last time servicing my vehicle here, and definitely won't purchase my next car from Cortese. More

by spj4574 Verified Customer Verified Customer

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Great service and great turn around time. They were able to take my call the night before and had me scheduled the next morning. to take my call the night before and had me scheduled the next morning. More

by bford3 Verified Customer Verified Customer

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The Ford pass application had my appointment wrong but they fit me right in. Everyone was very pleasant. they fit me right in. Everyone was very pleasant. More

by clake1968 Verified Customer Verified Customer

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Simple first year service and nys inspection. Wait was alittle long but i had no where to be and service was good alittle long but i had no where to be and service was good More

by dylanarider Verified Customer Verified Customer

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I Do not even own a Ford. Getting spammed by Cortese Ford. Please lose my contact information Ford. Please lose my contact information More

by 1menace2rite Verified Customer Verified Customer

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There is little to no communication between the service advisor and customer. We have had several vehicles there and have waited over 2 weeks before they are looked at. I have one vehicle that was there advisor and customer. We have had several vehicles there and have waited over 2 weeks before they are looked at. I have one vehicle that was there for an issue since June 23, and got back without the complaint repaired. It is still there on September 17, and I can not get a service advisor on the phone to ask for the progress on this vehicle. More

by DROBINSON17 Verified Customer Verified Customer

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Service department did a great job repairing my vehicle after a collision. They were clear what needed to be fixed, gave good estimates, and completed the work in a timely manner. after a collision. They were clear what needed to be fixed, gave good estimates, and completed the work in a timely manner. More

by pk Verified Customer Verified Customer

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Great service. Friendly and knowledgeable. In and out in a very short time. Quick response to issues and financing. Good customer service. Would recommend cortese ford to anyone. a very short time. Quick response to issues and financing. Good customer service. Would recommend cortese ford to anyone. More

by qctom731 Verified Customer Verified Customer

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