Jack Hawes | Page 24
Service Advisor
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.
Read moreDealership Experience
9 yrs, 4 mos
Industry Experience
9 yrs, 4 mos
305 Reviews
Write a Review305 Reviews of Jack Hawes
February 14, 2022
Disappointed with the experience. Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my vehicle More
Other Employees Tagged: Darren Sneddon, Samantha Cortese
February 11, 2022
They got me confused with a different customer, preformed work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill, and I couldn't pick my car up until the following day and it's NOW driving bad, with my steering wheel bouncing left & right. There was nothing wrong before I had "work" done here and had to argue the work/price. I believe they did something to my vehicle out of spite and a reason to bring it back to get that money they lost out on.. After I explained to Samantha Cortese, she had the SAME TECH call me!?!? Why would I want to speak to the SAME guy??? At this point, I don't trust them anymore. It's a shame because I bought it from them to begin with. If anyone reading this knows a good, trustworthy mechanic, please leave a comment!! More
Other Employees Tagged: Samantha Cortese
February 02, 2022
work was completed faster than promised, and all work was done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. More
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