Jack Hawes | Page 24

The people who took are of me were very courteous, professional and timely. The work performed was to my satisfaction. professional and timely. The work performed was to my satisfaction. More

by picciolo4343 Verified Customer Verified Customer

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work was completed faster than promised, and all work was done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. More

by bill.ludwig14 Verified Customer Verified Customer

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Great experience for routine maintenance. Was disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating More

by judimurray3 Verified Customer Verified Customer

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Excellent Service and level of communication. Thorough job to clean up some loose ends on vehicle. job to clean up some loose ends on vehicle. More

by 1mysticstew Verified Customer Verified Customer

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Cortese Ford Service is great. They are really helpful, quick, and solved my issue really fast. quick, and solved my issue really fast. More

by GEOTECDEIMER Verified Customer Verified Customer

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the Cortese service department is excellent and always takes good care of their customers and their vehicles I would recommend them for service takes good care of their customers and their vehicles I would recommend them for service More

by a-platt Verified Customer Verified Customer

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Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More

by jesswhitehouseinterprets Verified Customer Verified Customer

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Loyal customer here and the main reason that keeps me coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, with no accountability nor supervision, since in a two year span, they have rotated my dual rear tires to the front , which is wrong , they have rotate tires and not tighten the lug nuts, which fortunately was caught by us on time, before something bad happened on the road; that lead to a cracked rim , which I was charged for; the have mounted front tires and not matched the rears, which is not a big deal but shows no attention to details and carelessness and finally, they have lost two front center caps , the first one was replaced for free, the second one was not, i was blamed for it and charged ; I paid for it without a complaint but, I I’m determined to make my next problem with the tires and wheels guys my last , at least at this shop. I know we all make mistakes but , not the same ones over and over and expecting that the price for the mistakes will be paid by somebody else; that i cannot understand. More

by cr20 Verified Customer Verified Customer

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Hello Samantha, everything went well, as usual. Ed & Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes More

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Horrible was lied to Told on phone vehicle was complete Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible More

by philipdinato Verified Customer Verified Customer

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