Jack Hawes | Page 24
Service Advisor
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.
Read moreDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
299 Reviews
Write a Review299 Reviews of Jack Hawes
February 02, 2022
work was completed faster than promised, and all work was done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. More
December 17, 2021
the Cortese service department is excellent and always takes good care of their customers and their vehicles I would recommend them for service takes good care of their customers and their vehicles I would recommend them for service More
Other Employees Tagged: Keith Osier, Patrick Zimmerman , Dave Robinson
December 06, 2021
Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More
Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman , Dave Robinson, Ed Smith, Mark Williams, Al rosetter
November 23, 2021
Loyal customer here and the main reason that keeps me coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, with no accountability nor supervision, since in a two year span, they have rotated my dual rear tires to the front , which is wrong , they have rotate tires and not tighten the lug nuts, which fortunately was caught by us on time, before something bad happened on the road; that lead to a cracked rim , which I was charged for; the have mounted front tires and not matched the rears, which is not a big deal but shows no attention to details and carelessness and finally, they have lost two front center caps , the first one was replaced for free, the second one was not, i was blamed for it and charged ; I paid for it without a complaint but, I I’m determined to make my next problem with the tires and wheels guys my last , at least at this shop. I know we all make mistakes but , not the same ones over and over and expecting that the price for the mistakes will be paid by somebody else; that i cannot understand. More
November 23, 2021
Hello Samantha, everything went well, as usual. Ed & Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes More
Other Employees Tagged: Jordan & Tim
November 22, 2021
Horrible was lied to Told on phone vehicle was complete Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible More
Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman , Dave Robinson, Ed Smith, Mark Williams

