Jack Hawes | Page 24

Disappointed with the experience. Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my vehicle More

by s9r3b.sb Verified Customer Verified Customer

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They got me confused with a different customer, preformed work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill, and I couldn't pick my car up until the following day and it's NOW driving bad, with my steering wheel bouncing left & right. There was nothing wrong before I had "work" done here and had to argue the work/price. I believe they did something to my vehicle out of spite and a reason to bring it back to get that money they lost out on.. After I explained to Samantha Cortese, she had the SAME TECH call me!?!? Why would I want to speak to the SAME guy??? At this point, I don't trust them anymore. It's a shame because I bought it from them to begin with. If anyone reading this knows a good, trustworthy mechanic, please leave a comment!! More

by Sarah Verified Customer Verified Customer

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The people who took are of me were very courteous, professional and timely. The work performed was to my satisfaction. professional and timely. The work performed was to my satisfaction. More

by picciolo4343 Verified Customer Verified Customer

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work was completed faster than promised, and all work was done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. done thoroughly. Jack had the necessary materials ordered and approved for warranty claim, and had them installed prior to a scheduled trip. More

by bill.ludwig14 Verified Customer Verified Customer

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Great experience for routine maintenance. Was disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating More

by judimurray3 Verified Customer Verified Customer

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Excellent Service and level of communication. Thorough job to clean up some loose ends on vehicle. job to clean up some loose ends on vehicle. More

by 1mysticstew Verified Customer Verified Customer

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Cortese Ford Service is great. They are really helpful, quick, and solved my issue really fast. quick, and solved my issue really fast. More

by GEOTECDEIMER Verified Customer Verified Customer

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the Cortese service department is excellent and always takes good care of their customers and their vehicles I would recommend them for service takes good care of their customers and their vehicles I would recommend them for service More

by a-platt Verified Customer Verified Customer

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Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More

by jesswhitehouseinterprets Verified Customer Verified Customer

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Loyal customer here and the main reason that keeps me coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, with no accountability nor supervision, since in a two year span, they have rotated my dual rear tires to the front , which is wrong , they have rotate tires and not tighten the lug nuts, which fortunately was caught by us on time, before something bad happened on the road; that lead to a cracked rim , which I was charged for; the have mounted front tires and not matched the rears, which is not a big deal but shows no attention to details and carelessness and finally, they have lost two front center caps , the first one was replaced for free, the second one was not, i was blamed for it and charged ; I paid for it without a complaint but, I I’m determined to make my next problem with the tires and wheels guys my last , at least at this shop. I know we all make mistakes but , not the same ones over and over and expecting that the price for the mistakes will be paid by somebody else; that i cannot understand. More

by cr20 Verified Customer Verified Customer

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