Jack Hawes | Page 28

I have been a long term Cortese customer. 5 car purchases and only maintained at the dealership. and only maintained at the dealership. More

by jpeg Verified Customer Verified Customer

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Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More

by bflojg Verified Customer Verified Customer

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Excellent service. I enjoy working with Patrick. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. More

by Liz Gombert Verified Customer Verified Customer

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I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. an oil change than I had been quoted. I had to mention the coupon. More

by SMPERLET Verified Customer Verified Customer

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2020 black label nautilus was servced by jack and ed. they also checked the status of my rear led stop light.they excellent service technicians! they also checked the status of my rear led stop light.they excellent service technicians! More

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Thank you guys , Pat, Darren, Al and all the others at the Service Department for putting up with me and keeping my truck running , really appreciated!!! the Service Department for putting up with me and keeping my truck running , really appreciated!!! More

by cr20 Verified Customer Verified Customer

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Good work for a fair price done in a reasonable amount of time. My only negative is that the service writer did not introduce himself to me so I really don’t know who I worked with. He did a good job. time. My only negative is that the service writer did not introduce himself to me so I really don’t know who I worked with. He did a good job. More

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I always love the ultimate service I receive when I bring my Ford Edge vehicle in for general maintenance! The service department is the best! my Ford Edge vehicle in for general maintenance! The service department is the best! More

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Great service and people, waiting room is a little dated and small but very pleased thank you very much, 25 word minimum is foolish. Thanks again and small but very pleased thank you very much, 25 word minimum is foolish. Thanks again More

by pl Verified Customer Verified Customer

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I’ve purchased 3 mkx Lincoln’s from Cortese I would I’ve purchased 3 mkx Lincoln’s from Cortese I would definitely buy another from Cortese Easy to deal and great customer service Jack and Ed In t I’ve purchased 3 mkx Lincoln’s from Cortese I would definitely buy another from Cortese Easy to deal and great customer service Jack and Ed In the service department always go out of their way to be helpful and accommodating More

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