Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 27

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
301 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

4.8

301 Reviews

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301 Reviews of Jack Hawes

May 13, 2021

Dealership Rating
Employee Rating

Excellent service. I enjoy working with Patrick. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. More

by Liz Gombert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman

Sep 02, 2021

Cortese Ford Lincoln responded

Liz, your comments keep us motivated and working hard for all our guests! Samantha Cortese Customer Relations Manager 585-277-3214

May 12, 2021

Dealership Rating
Employee Rating

I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. More

by SMPERLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Keith Osier, Scott Rhodes , Dave Robinson, Ed Smith, Mark Williams, Patrick Zimmerman, I don’t know the name of the person who helped me

April 08, 2021

Dealership Rating
Employee Rating

2020 black label nautilus was servced by jack and ed. they also checked the status of my rear led stop light.they excellent service technicians! More

by rorczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Cavallario, Chris Whaling , Ed Smith, Mark Williams

March 23, 2021

Dealership Rating
Employee Rating

Thank you guys , Pat, Darren, Al and all the others at the Service Department for putting up with me and keeping my truck running , really appreciated!!! More

by cr20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes , Dave Robinson, Ed Smith, Mark Williams, Patrick Zimmerman, Darren Van Orden

February 23, 2021

Dealership Rating
Employee Rating

Good work for a fair price done in a reasonable amount of time. My only negative is that the service writer did not introduce himself to me so I really don’t know who I worked with. He did a good job. More

by Remora Kid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 13, 2021

Dealership Rating
Employee Rating

I always love the ultimate service I receive when I bring my Ford Edge vehicle in for general maintenance! The service department is the best! More

by jarauber13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Smith

February 11, 2021

Dealership Rating
Employee Rating

Great service and people, waiting room is a little dated and small but very pleased thank you very much, 25 word minimum is foolish. Thanks again More

by pl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 22, 2021

Dealership Rating
Employee Rating

I’ve purchased 3 mkx Lincoln’s from Cortese I would I’ve purchased 3 mkx Lincoln’s from Cortese I would definitely buy another from Cortese Easy to deal and great customer service Jack and Ed In t More

by Vgmckeirnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Smith, Jack and Ed

December 08, 2020

Dealership Rating
Employee Rating

The guy jack was dishonest about pricing told me one thing then charged me another. I will not recommend this place to friends and family. Also never got car or parts done when they said so plan on wai More

by Aaron
Recommend Dealer
No

Other Employees Tagged: Mark Williams

November 24, 2020

Dealership Rating
Employee Rating

I was very pleased with the service I received. They were conscious of Covid-19 safety precautions which I truly appreciated. As always I was treated with respect and professionalism. More

by lcsabha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Smith

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