Jack Kim

they haven’t finished the job yet and i haven’t received any updates still waiting for any call or email it’s been a week any updates still waiting for any call or email it’s been a week More

by goldenboutiquejw Verified Customer Verified Customer

Print

When I picked my 2015 Genesis up after servicing on 9/15/26, I was charged a 3% fee for using a credit card. However, this was never mentioned to me until after I had paid $1,849.36 with a credit card 9/15/26, I was charged a 3% fee for using a credit card. However, this was never mentioned to me until after I had paid $1,849.36 with a credit card. While driving home, I discovered the technician who serviced my car inflated my tires to 44 PSI. This was 35% higher than the 33 PSI to which the tires should have been inflated. Very dangerous! The correct psi for the tires is listed on the door frame of my car. More

by LANCERSD Verified Customer Verified Customer

Print

I have owned a dozen or so cars across various brands and this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year old and with about 5,000 miles--in for a recall repair. They crashed the vehicle into another vehicle during the service. They then attempted to repair the damage and there are noticeable waves in the repair area and a bump or bubble in the paint. I have asked the service rep (Holly) and the manager (Jack) to put me in touch with the director (Calvin) on multiple occasions and he has never called me. Take your business elsewhere! More

by Jeff Renzi Verified Customer Verified Customer

Print

Hi, Jack Kim was extremely helpful and met all my needs. He communicated well and followed up with my repair. Along with the office staff and my first encounter arriving at the dealer. He communicated well and followed up with my repair. Along with the office staff and my first encounter arriving at the dealer. More

by lafire58 Verified Customer Verified Customer

Print

I had a great experience getting my car serviced at Hyundai of South Bay. The staff was friendly, professional, and welcoming from start to finish. They explained everything clearly, completed the serv Hyundai of South Bay. The staff was friendly, professional, and welcoming from start to finish. They explained everything clearly, completed the service promptly, and kept me informed throughout the process. I really appreciated their excellent customer service and attention to detail. More

by seandormedit Verified Customer Verified Customer

Print

I am very Satisfied your service. GOOD. But it taken longer time than I expected it. GOOD. But it taken longer time than I expected it. More

by baikjeehun Verified Customer Verified Customer

Print

unwilling to face the issue when I needed him. Charge me more than it should have been Charge me more than it should have been More

by anchiu35 Verified Customer Verified Customer

Print

I appreciate their customer service, Jack Kim makes a great effort to insure that the customer has a positive experience. great effort to insure that the customer has a positive experience. More

by coachjvalle1031 Verified Customer Verified Customer

Print

Excellent customer service. Minimal down time. Love the tech video showing service details. Shuttle services excellent. Hard to find this type of service nowadays. Highly r Minimal down time. Love the tech video showing service details. Shuttle services excellent. Hard to find this type of service nowadays. Highly recommend. More

by jhrobrts1 Verified Customer Verified Customer

Print

asked for replacement of windshield wipers and oil change did the oil change and tire rotation. no windshield wipers, also my check engine light was on and made no resolution or mentioned of that, I guess b did the oil change and tire rotation. no windshield wipers, also my check engine light was on and made no resolution or mentioned of that, I guess because it was close to closing time .it was overlooked. It was a 3 pm appointment. in addition. The mechanic got in my car dirty and left several dirt stains on the seat and glove compartment. The service dealers are fantastic, but I think I will try and find another Hyundai dealer to perform my service . More

by brendaj0 Verified Customer Verified Customer

Print