Jack Kim | Page 2

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Jack has consistently provided you with excellent service over the years. It means a lot to know that your experiences with South Bay Hyundai have continued to be positive and that Jack has been someone you can rely on for professional, helpful support. Thank you for your continued loyalty and for choosing South Bay Hyundai. Congratulations on your new Ioniq 5, and we look forward to taking care of you for many years to come!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your experience with our service department did not meet your expectations. We understand your concerns regarding the diagnostic process and the importance of providing clear explanations when addressing vehicle concerns. Our goal is to properly diagnose issues using manufacturer guidelines, technician expertise, and available diagnostic tools to determine the best course of action. We appreciate your feedback regarding communication and the need for more detailed explanations behind recommendations. Your comments regarding diagnostics, troubleshooting, and communication have been shared with our management team for review. Thank you for taking the time to bring your concerns to our attention.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that Jack provided great service and that your overall experience with our team was positive. We sincerely apologize for the delay in acknowledging you when you arrived. We understand how important it is to feel welcomed right away, even if the team is assisting other customers. Your feedback about providing a quick acknowledgment and clearer communication regarding wait times is very helpful, and we’ll share it with our team. We truly appreciate your continued trust and are grateful that you’ve chosen us for your service needs. We look forward to providing you with the attentive experience you’ve come to expect on your next visit.

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team provided attentive and efficient service throughout your visit. We appreciate your patience and are glad to know that you were kept updated on the status of your vehicle along the way. We’re also happy you enjoyed the complimentary car wash as an added touch. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Jack consistently provides you with friendly and helpful service. It’s great to know that he does such a good job setting clear expectations and keeping you informed throughout the process. Providing honest communication and a positive service experience is always our goal. We truly appreciate your kind words and will be sure to share your feedback with Jack. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service experience did not reflect the level of communication and attentiveness you have come to expect from our team. We understand how frustrating it can be to wait for updates and not receive a timely response when you are trying to get information about your vehicle. Your comments regarding communication and your interaction with Will have been shared with our management team for review. We appreciate you taking the time to let us know about your experience and hope to provide a better experience during your next visit.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about the concerns you experienced with your vehicle and understand how stressful it must have been. Given the nature of your concerns, we encourage you to continue working with Hyundai Customer Care, as they are the appropriate resource for reviewing and escalating warranty and vehicle concerns at the corporate level. We will also share your feedback internally so our team can review the circumstances surrounding your experience. We appreciate you bringing these concerns to our attention and understand the importance of restoring confidence in both your vehicle and your ownership experience.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it was to wait for your recall appointment only to learn that the incorrect part had been received for your vehicle. We also understand your disappointment with the lack of timely communication and the additional delay in returning your vehicle. Your comments regarding parts availability, communication, and the overall service experience have been shared with our management team for review. We appreciate you taking the time to bring these concerns to our attention.

South Bay Hyundai responded

Thank you so much for your wonderful feedback and for being a loyal South Bay Hyundai customer for the past 8 years! We truly appreciate your continued trust and support. We’re thrilled to hear that Jack and our Service Department have taken great care of you. It means a lot to know that Jack kept you informed, provided helpful support, and made sure you felt taken care of throughout your visit. We’ll be sure to share your kind words with Jack and the entire team. Thank you again for choosing South Bay Hyundai, we look forward to serving you for many more years to come!