Jack Kim | Page 2

Jack is the best service advisor. Genuine, thoughtful, understanding, and kind. I appreciate everything he has done . Genuine, thoughtful, understanding, and kind. I appreciate everything he has done . More

by Osvaldogarcia1569 Verified Customer Verified Customer

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They have always been very efficient and helpful. Although the dealership is always more expensive, I feel very confident in the work that is performed. Although the dealership is always more expensive, I feel very confident in the work that is performed. More

by peteradam66 Verified Customer Verified Customer

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Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. South Bay Hyundai made the whole visit easy. I’ll definitely be back! More

by benjaebc11 Verified Customer Verified Customer

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I first met with Nicole, and she was on her cell and not helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction w helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction with Nicole, they are all poor. I then bypassed her and asked for the manager. I had the pleasure of working with Jack/manager. He was very good at analyzing and taking care of my problem with a smile. Everything was under warranty and went smoothly. It was a great first experience working with Jack at South Bay Hyundai. More

by Al Quattrocchi Verified Customer Verified Customer

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He provided above and beyond customer service and very satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . More

by SUSANSKWAK Verified Customer Verified Customer

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We received excellent service for both our vehicles. South Bay Hyundai is our first choice for service. South Bay Hyundai is our first choice for service. More

by Vasiliki. Sotiriou Verified Customer Verified Customer

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Dropped my car off and Jack took care of me. Very fast very kind and communication is on point Very fast very kind and communication is on point More

by Krissynoel Verified Customer Verified Customer

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they haven’t finished the job yet and i haven’t received any updates still waiting for any call or email it’s been a week any updates still waiting for any call or email it’s been a week More

by goldenboutiquejw Verified Customer Verified Customer

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When I picked my 2015 Genesis up after servicing on 9/15/26, I was charged a 3% fee for using a credit card. However, this was never mentioned to me until after I had paid $1,849.36 with a credit card 9/15/26, I was charged a 3% fee for using a credit card. However, this was never mentioned to me until after I had paid $1,849.36 with a credit card. While driving home, I discovered the technician who serviced my car inflated my tires to 44 PSI. This was 35% higher than the 33 PSI to which the tires should have been inflated. Very dangerous! The correct psi for the tires is listed on the door frame of my car. More

by LANCERSD Verified Customer Verified Customer

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I have owned a dozen or so cars across various brands and this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year old and with about 5,000 miles--in for a recall repair. They crashed the vehicle into another vehicle during the service. They then attempted to repair the damage and there are noticeable waves in the repair area and a bump or bubble in the paint. I have asked the service rep (Holly) and the manager (Jack) to put me in touch with the director (Calvin) on multiple occasions and he has never called me. Take your business elsewhere! More

by Jeff Renzi Verified Customer Verified Customer

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