Required Service + Noise
I brought my 2015 Jeep Grand Cherokee in fo it's required service and also asked Mike about a noise I heard in the back when driving. The tech tried
I brought my 2015 Jeep Grand Cherokee in fo it's required service and also asked Mike about a noise I heard in the back when driving. The tech tried everything he could think of to resolve the issue to no avail. Mike asked for a day with the vehicle to resolve the issue and I will be scheduling that in the next week. They are very meticulous in their work and always strive to provide outstanding customer service. I would recommend Certified Benz and Beemer to everyone!
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by Santa
Other Employees Tagged:
Mike Miller
Aug 07, 2018 -
Certified Benz & Beemer responded
Dear Santa:
Thanks for taking the time to share your feedback on the fine work of Mike and the team in the Service Department. We look forward to helping you fix the noise issue when you return. CBB really appreciates your business as well as your recommendations to others! Please let us know when we can be of assistance to you again.
Great service this is my second purchase!
Second purchase here with Danny and he made the difference and is the reason I went back. Staff was also great! I'll be back.
Second purchase here with Danny and he made the difference and is the reason I went back. Staff was also great! I'll be back.
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by Juanrios4254
Aug 07, 2018 -
Certified Benz & Beemer responded
Dear Juan:
We are always thrilled to hear from our repeat customers! Thanks for sharing your compliments on Danny's excellent customer service. We really appreciate your business and do hope you will be back as promised. We will do our best to provide you with another FIVE STAR experience.
Commitment to customer service
Very professional experience. Like the way that they conduct business and care about the customer. Not something you find very often and is so greatl
Very professional experience. Like the way that they conduct business and care about the customer. Not something you find very often and is so greatly appreciated.
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by AJAA
Aug 22, 2018 -
Certified Benz & Beemer responded
Dear Jean:
Thank you so much for sharing your feedback with us. We are delighted that you like our commitment to customer service. We are very grateful for your business and look forward to the opportunity to provide you with another 5 Star experience the next time.
Aug 02, 2018 -
Certified Benz & Beemer responded
Dear Jean:
I am very disappointed to read your review and want to obtain more information on this. With all due respect, I am unable to determine what transaction you are referring to because we have more than a few "Jeans" in our system and none that have recently purchased a vehicle. I would greatly appreciate it if you would contact me directly so I can revisit your situation and see what I can do to help. Please contact me at the dealership at (480) 659-7999 at your earliest convenience. Sincerely, Jack Schneider, Owner
Aug 07, 2018 -
Certified Benz & Beemer responded
Dear Alain:
I appreciate that you brought clarity as to who wrote the negative review. As I recall, we discussed the very issue of the roof prior to your arrival at the service dept. You said you saw the roof damage that was there at the dealership that we bought the vehicle from. You did not indicate to me that there was any further issue with the roof after that dealership did the repair to it. Instead, you complained about the wind noise that was coming from the sunroof and then we debated whether or not there is diminished value of the vehicle because of the roof repaint. Keep in mind you inspected this vehicle before the roof was painted and after the work was done. You also mentioned a small ding in the upper body of the car that was not there when you purchased it. You requested to have a body shop of your choosing make the repairs and CBB pay for the reimbursement. We agreed to do so and you indicated that you would be happy with that prior to any repair work was performed.
As I understood, you seemed to be happy with the sunroof repair and the convenience of a loaner car during the repair. So imagine my surprise that the day after you picked up the reimbursement check, it was you who wrote the scathing review. And now you are requesting $5,000.00 as damage after we stepped up to have the repairs made. Although we do whatever we reasonably can to satisfy our customers in difficult circumstances, your position is frankly unreasonable.
I welcome the opportunity to discuss this with you further after you fully consider what we have done in comparison to your demands.
Sincerely,
Jack
Aug 03, 2018 -
AJAA responded
Jack
I used my middle name Jean. This is Alain Ane. We did speak and the only option given to me was to repair inoperable items.You tell me...the price I paid was for a clean car. Not one that was damaged and very poorly repainted. Shame on me for not getting a ladder to inspect roof. I never thought that a dealership claiming to be reputable could allow such a thing to happen.Do you think the value of this car is the same when the next buyer sees it’s been damaged. If you want to make this right, give me the difference in value. $5000 will make it right and I will accept the circumstances. In case you have lost my number it is 602 690 0937.
Very focused on customer service and customer experience
Great dealership, very low to no pressure sales. Reasonable prices, minimal hidden add-ons. We had bought a car the previous year that had a lot of me
Great dealership, very low to no pressure sales. Reasonable prices, minimal hidden add-ons. We had bought a car the previous year that had a lot of mechanical problems (not through their fault), and they helped us replace the car and worked with us very well through a difficult process. Sales, finance, even the owner spent time with us and made sure everything came out well for us. Very professional and helpful.
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by Brigham Willis
Other Employees Tagged:
Andy Manahl
, Juan Garcia, Gene Penna
Jul 25, 2018 -
Certified Benz & Beemer responded
Dear Brigham:
What a wonderful review and we are so glad that we could help you get into another vehicle! At CBB, we do strive to provide our customers with outstanding customer service and your great feedback helps reaffirm our efforts. Thanks for sharing your thoughts on our reasonable prices, zero pressure sales policy, and for choosing CBB to do business with. Please do not hesitate to reach out to us should you need anything in the future.
service/parts department
We Highly recommend using Juan in the service department for all your needs. We did have some minor issues/concerns that were handled immediately by t
We Highly recommend using Juan in the service department for all your needs. We did have some minor issues/concerns that were handled immediately by the owner himself!
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by rjohnston1233
Other Employees Tagged:
Juan Garcia
Aug 02, 2018 -
Certified Benz & Beemer responded
Dear Robert:
I am disappointed to hear that your experiences with our Service and Parts Departments were not up to our normal standards. First, let me say that we are very sorry that the loaner car that you were provided was sub-standard. After further review, we have retired that unit from our loaner pool. We do train our staff to inspect the loan car vehicles prior to use and apparently that was properly performed in your case.
As for delay with the shocks, unfortunately, when we ordered the replacements, the company only shipped us one (1) shock so we had to order again for the other shock. We sincerely apologize that the delay in receiving the second shock extended your time with the inadequate loaner.
I truly appreciate all of your comments and have since shared with my management team in an effort to improve our customer service. I hope that you would consider giving us another opportunity for CBB to provide you with a 5 Star performance the next time, whether with sales or with service. If you do visit the dealership, I would really appreciate it if you would stop by my office as I would like to personally meet with you and thank you for your prior patronage and feedback. Sincerely, Jack Schneider, Owner
Aug 22, 2018 -
Certified Benz & Beemer responded
Dear rjohnston1233:
Our top priority is customer satisfaction and your prior feedback and your review is greatly appreciated. Thank you so much for your business. We look forward to the pleasure of assisting you again in the future. Please do not hesitate to contact us should you need anything.
Aug 02, 2018 -
rjohnston1233 responded
thank you Mr. Schneider for your response. I appreciate it. I'm not sure if we'll be back in anytime soon, but if we do, I will gladly stop by.. We've changed direction and instead of trading in her Range Rover, we are trading in my truck.. I didn't think you guys had too much in the truck department..
Thanks again,
Robert
ps. I don't want to cause you guys any grief, so I will attempt to delete this review so that it doesn't appear public. more than anything I just wanted to make sure the issues were know, so to better benefit other customers (and possibly us) in the future.
Jul 18, 2018 -
Certified Benz & Beemer responded
Dear Mr. Johnston:
I am quite concerned to hear that your experiences with our Service Department have not been up to our standards. We do train our staff to inspect the loan car vehicles prior to use and apparently that was not achieved with you. I would appreciate a chance to talk with you and see how we can try to fix what went wrong with your experience. Please contact me at (480) 659-7999 at your earliest convenience. Sincerely, Tyson Muse, Service Manager
Aug 21, 2018 -
Certified Benz & Beemer responded
Dear Robert:
Thank you for your kind response and I greatly appreciate your feedback. Our customers reviews are very important to us and we hope that you would be willing to revise your review based on your further experiences with our dealership. You can update your review by logging in to your DealerRater account here: https://www.dealerrater.com/login/ and then accessing "My Tool" to edit your review.
On a separate note, I wanted to let you know that, in case you were still looking at purchasing a truck, we recently received an influx on some trade-ins. If there is any interest, contact me directly and I will make sure that you are well taken care of.
Sincerely, Jack Schneider, Owner
Jul 18, 2018 -
rjohnston1233 responded
there really isn't anything that can be done. Repair has been completed. I need to re-iterate that Juan was very helpful, and seemed to be just as frustrated as we were. I'm guessing the problem was in parts, as we've had issues with them before. It's just unfortunate, as we spent a ton of money on this vehicle through you guys, and it's just not been a great experience from day one when we drove the vehicle away (it was out of gas), the weeks following not getting registrations (turned out you guys didn't have title to the vehicle), and I was lied to about it the entire time.. We've wanted to trade it in through you guys, as you have what my wife wants, but we hesitate from what we've been through so far. I'm not sure what it is there, but if you deal with someone in person (salesperson that sold us the car, dealing with Juan in service), it's always great. But anytime you have to deal with someone on the phone, it's the exact opposite. Customer service issue really. I have my own business, and another full time job (Career), and neither would be where they are without good, consistent customer service.. Again, I don't want to see Juan in trouble, he was great, and even got me a quote on new wheels before I was able to make it back to the office the day I picked the Range Rover. he's a good guy.
Thanks for getting back to me, it's much appreciated.
-Robert
Aug 22, 2018 -
rjohnston1233 responded
Mr. Schneider,
I would be extremely interested in a truck, IF you have a 2015 or newer GMC Denali (diesel).
If you do, feel free to email me directly at:
rjohnston1233@gmail.com
Thanks,
Robert J.
14 Jun 2018 - Great experience in buying a vehicle
There was a communication incident that they had which made the vehicle not ready for me to pick up and drive home. From the owner Jack to Marissa,
There was a communication incident that they had which made the vehicle not ready for me to pick up and drive home. From the owner Jack to Marissa, Floyd, Travis, Matt, and Scott, they stepped up and explained the situation, and paid for my plane flight as well as shipping my vehicle across country to my residence. Though I’m traveling back, and have to wait for my vehicle, they did a superb job mitigating the situation the best way possible; they kept customer service as their top priority and I appreciate that. The last option of their first class service is once the vehicle arrives, if I don’t feel the car is meeting my expectations, they will come pick it up and ship it back. I wholeheartedly appreciate their stellar service and strongly recommend people to buy from their dealership.
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by FJ Guy
Other Employees Tagged:
Floyd Foster, Matt Maurer, Scott McKenzie, Travis Walters, Marissa
Jul 15, 2018 -
Certified Benz & Beemer responded
Dear FJ Guy:
We are sincerely appreciative of your business and your vey kind review. Thank you so much for working with us to resolve the timing issue. We look forward to hearing how much you enjoy your new car. Please let us know I there is anything we can do for you. Also, thanks so much for strongly recommending CBB to others.
Problem fixed
After displaying some frustrating due to an issue with my warranty i was upset with this dealership, come to find out it wasn’t their fault. Fortunate
After displaying some frustrating due to an issue with my warranty i was upset with this dealership, come to find out it wasn’t their fault. Fortunately the owner Jack Schneider heard about what was going on with my situation and like a true professional asked to speak with me in his office. He explained the whole situation in detail about what was going on with the warranty company and the claims filed. He showed compassion and really listened to what i had to say, it showed he cared about his customers. After a good 30 minute talk, We agreed on a deal and he had my car get fixed. 5 minutes later after that discussion he had a loaner car waiting for me and ready to go. The next day i picked up my car with no issues, quick and easy. Everything has been running smoothly since. Thank you Mr.Schneider for all your help.
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by VLeon92
I got exactly what I wanted
I have never bought a car out of state, let alone not even seeing it in person. I emailed the dealership and spoke to Jamie. He took pictures of the 2
I have never bought a car out of state, let alone not even seeing it in person. I emailed the dealership and spoke to Jamie. He took pictures of the 2015 Corvette Z06 and sent them to me. He then followed up with a video walk-around of the car. It was gorgeous. When I asked Jamie about any imperfections he stated there was a small chip on the front bumper (this chip turned out to be very, very small, but I appreciate the attention to detail). I worked with Jamie to get the purchase going. He handled everything and offered me financing. Jamie spent quite a lot of time working with me to get everything just right. The documents were sent over night to me, and I sent them back the next day. The car was then shipped and arrived a few days later. Perfect condition, I love it. I then asked about an extended warranty on the car, and they offered me one what was better (and less expensive) than any other warranty I could find online. I highly recommend this dealership, and although im sure all the salespeople here are great, I recommend working with Jamie. He made this an easy and enjoyable experience from the initial pictures to offering financing, and all they way to delivery and offering an extended warranty.
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by markvelez712
Jun 21, 2018 -
Certified Benz & Beemer responded
Dear Markvelez712:
We are very grateful for you taking the time to share your out-of-state purchase experience with our customers. We are delighted to hear that your purchase was so easy and enjoyable working with Jamie. Thank you for choosing to purchase from CBB and we really appreciate your recommendations that others do the same. We hope you enjoy your Corvette for years to come and keep CBB in mind when you may be in the market for your next vehicle.
Seamless
Purchasing a car at Certified Benz and Beemer is refreshing. The staff are attentive and treat you with it most respect. My sales professional was tho
Purchasing a car at Certified Benz and Beemer is refreshing. The staff are attentive and treat you with it most respect. My sales professional was thorough and made me feel special driving awY in my new car. 😎
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by All mine
Jun 20, 2018 -
Certified Benz & Beemer responded
Dear All mine:
Thank you so much for choosing CBB and for your Five Star review! We are so happy to hear that you found our staff to be attentive and that you were treated with respect. We hope you enjoy your new car for years to come and keep CBB in mind should you need anything in the future.
Repeat happy customer!!
Benz & Beemer has been a great dealership and experience and a total pleasure to do business with for my family over the last 12+ years. . I will con
Benz & Beemer has been a great dealership and experience and a total pleasure to do business with for my family over the last 12+ years. . I will continue to do business with this great family owned dealership and would highly recommend this dealership to anybody and have recommended them to several family and friends over the years which have been equally as happy with their sales and services. They truly make The car buying experience a fun and pleasurable experience. The Schnider family and their staff treat you like family and work hard to first and for most make sure that the customer is over and beyond happy and satisfied. You cannot go wrong doing business with certified benz and Beemer!!!
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by MJS
Jun 07, 2018 -
Certified Benz & Beemer responded
Dear MJS:
We are very grateful for you taking the time to share with our customers your many fun and pleasurable experiences with Certified Benz & Beemer. At CBB, we do try our best to treat our customers as family and we are glad that you felt that way. We truly appreciate your continuing support and look forward to being there for you in the future.
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18 yrs, 4 mos
