Best Scottsdale Auto Dealerships
From service to sales, Certified Benz and Beemer is as good as it gets. I purchased a Toyota 4Runner a few years back and it has been nothing if not s
From service to sales, Certified Benz and Beemer is as good as it gets. I purchased a Toyota 4Runner a few years back and it has been nothing if not spectacular. I have had service performed by the dealership and the experience was exemplary. From the ownership to lot attendants, CB&B will have my business, 4ever. As well, when asked who I would suggest as a dealership, they are always the first group I mention to friends or associates. Lastly, I have been a member of USAA for over 25 years: The fact that CB&B is part of their Car Buying Service speaks volumes as to their trustworthiness and the value of the vehicles they sell.
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by Charlie Knox
Other Employees Tagged:
Floyd Foster, Trevor Gaiser, Tyson Muse
May 09, 2018 -
Certified Benz & Beemer responded
Dear Charlie:
WOW! Your review gives us a BIG SMILE. We are delighted to read your feedback regarding your sales and service experiences at Certified Benz & Beemer. We are also proud to be part of the USAA Car Buying Service and to have the honor of helping its members with the car buying needs. Thank you so much for your business as well as your kind words. Please do not hesitate to contact us about your future automotive needs.
Service issue but easily fixed by the Jack and Andy
I bought the car in October 2017 and since then, the service department is taking me around. From the 1st week, I told them the AC stinks. I brought b
I bought the car in October 2017 and since then, the service department is taking me around. From the 1st week, I told them the AC stinks. I brought back the car and supposedly, they changed the filter and deodorized it. The problem didn't go away. I gave up on it for a while. They sent me an email to remind me the service and I brought the car for it. Now, keep in mind that when you buy any car, you are paying an extra $800 for the first year to get a free service, detail and loaner. I bring the car, they do not have a loaner, they just changed the oil. No tire rotation, no detail, nothing but changing the oil. Expensive oil change... I was looking at buying another Mercedes CLA 250 but now, it won't happen. I do not recommend buying a car there. As for the smell, I still have it, they won't do anything unless I pay for it, even if I reported it from the beginning. Great customer service... After the little issue, Jack Schneider, the owner called me and wanted to understand what was going on. I explained and within the hour, he took care of the problem. He sent me someone to pick up the car and left me a loaner. He explained what he was going to do to get rid of the smell and make sure the car get back to me in perfect condition. And he did the day after. Thank you for a wonderful Customer Service. I will come back soon to get another car.
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by fcharfadi
Apr 27, 2018 -
Certified Benz & Beemer responded
Dear fcharfadi:
Thank you for sharing your feedback with us. We appreciate the opportunity to resolve the issues that you described. Providing a great customer experience is very important to us and we are sorry your initial experience did not meet that standard. We are grateful to have the chance to work with you to take care of the issues. We sincerely appreciate your business and look forward to the next opportunity to provide you with a 5 star experience the next time.
Apr 24, 2018 -
Certified Benz & Beemer responded
Dear Faouzi:
I am very disappointed to hear about your recent experience with our Service Department. We strive to provide our customers with a friendly, high-quality experience and it is unfortunate to hear that this was not achieved with you. I really would like to hear more information to see how I can help the situation. Please contact me so I can work on addressing the issues you have raised. I hope to hear from you soon. Sincerely, Jack Schneider, Owner
Apr 24, 2018 -
fcharfadi responded
How can I reach you? My number is 480-889-4829
Danny is AMAZING
No pressure, very easy to work with, and great selection of cars. I found the PERFECT CLA 250 and had it in my garage within 24 hours. Great, quality
No pressure, very easy to work with, and great selection of cars. I found the PERFECT CLA 250 and had it in my garage within 24 hours. Great, quality people at this dealership. No place compares!
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by Asalaz25
Apr 20, 2018 -
Certified Benz & Beemer responded
Dear Asalaz25:
Thanks for sharing your compliments on Danny's amazing customer service. We are glad that you appreciated CBB's zero pressure environment as well as its great selection of top notch vehicles. We are grateful for your business and your wonderful review! We look forward to being there for you in the future.
Good car, great customer service from the owner
Purchased a car, site unseen. Jack was really helpful and responsive in assisting me to repair some damage from shipping and making sure I was happy w
Purchased a car, site unseen. Jack was really helpful and responsive in assisting me to repair some damage from shipping and making sure I was happy with the purchase.
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by carlol
Other Employees Tagged:
Drew Costa, Floyd Foster, Gene Penna
Mar 28, 2018 -
Certified Benz & Beemer responded
Dear Carlol:
We would like to thank you for sharing your concerns with your recent experience having your car shipped to you. We do work hard to make sure that our vehicles are shipped out in top notch condition and it appears that we did not succeed in that effort with your car. We will be sure to share your concerns at our next management meeting in order to improve our services. Thank you for your business and we hope to have the opportunity to provide you with a Five Star performance the next time.
Mar 28, 2018 -
Certified Benz & Beemer responded
Dear Mr. Las Marias:
We are very concerned to hear that your car buying experience was not on par with our standards. We train our staff to provide each of our customers with accurate information about the vehicles for sale. We would appreciate a chance to talk with you about the issues you raised and see how we can help. Please contact me at your earliest convenience. Thank you. Jack Schneider, Owner
Mar 28, 2018 -
carlol responded
Hi Jack, I already discussed with Drew and he mentioned you are not willing to cover any of the costs for the car. Apart from $2 for the fuse (which range rover is charging me $75 to fix).
Actually I had previously overlooked, but I have records of your site (actually it's still posted) that the car had:
- Climate Comfort Package ($1,300)
- Advanced park assist ($800)
I had assumed it had these and that was part of my basis for choosing to buy the car.
I realize I made a mistake not viewing the car myself (for the cosmetic damage), but actually going back to it, I was completely and blatantly cheated out of these features.
I understand you run a business, and I regret my purchase and have to live with it. But seriously there is blatant misinformation from your site and your salesmen, which is irresponsible and bad business practice.
This is also a big inconvenience for me to deal with this, not to mention I still do not have any documentation so I can't even register the title with the DMV here yet.
I do hope Drew comes through with the insurance for the broken camera.
EXCELLENT EXPERIENCE
Typically you expect to get the run-around on a car dealer lot but at CBB I felt very comfortable. Everyone I dealt with was professional and polite
Typically you expect to get the run-around on a car dealer lot but at CBB I felt very comfortable. Everyone I dealt with was professional and polite. But more than that everyone was knowledgeable, experienced and were truly interested in giving me a great experience. Jack the owner introduced us to Andy who was my sales specialist. Being in sales myself I was impressed that Andy took the consultant approach with me to determine what car was right for my personal needs. While taking delivery I found a small problem with the car and even that was a great experience. Randy and Steve in the service department made it a priority to get that taken care of immediately to my satisfaction. Very impressive indeed. I will refer friends and family to this dealership with confidence!
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by Bree L.
Other Employees Tagged:
Andy Manahl
, Joseph Barone, Randy Wood, Shop Foreman Steve
Mar 22, 2018 -
Certified Benz & Beemer responded
Dear Bree:
What a wonderful review! It's great to hear that Andy, Joe, Randy, and Steve made your car buying experience at CBB to be an excellent and comfortable one. We sincerely appreciate your business, your kind words and your recommendation of CBB to others.We look forward to helping you, as well as your family and friends, in the future.
my favorite car buying place
the inventory is first class and the personnel selling the vehicles are in the same category. multiple buying experiences fron this dealer and the tre
the inventory is first class and the personnel selling the vehicles are in the same category. multiple buying experiences fron this dealer and the treatemnt received just keeps getting better and better.
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by captdon
Mar 06, 2018 -
Certified Benz & Beemer responded
Dear Captdon:
We love hearing that CBB is your favorite car buying place. Thanks for sharing with our customers that CBB's inventory is first class and that the CBB is the same. We appreciate you being a loyal customer and look forward to being there for you in the future.
Great people!!!!!!!!!!
Great place to buy a vehicle. No pressure they let you make up your mind on your time schedule. Been buying vehicles for eight years and they call you
Great place to buy a vehicle. No pressure they let you make up your mind on your time schedule. Been buying vehicles for eight years and they call you by name when you come in even if its been months.
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by carbuyer2018
Mar 02, 2018 -
Certified Benz & Beemer responded
Dear Carbuyer2018:
Thank you so much for taking the time to write this awesome review and for being such a loyal customer. We really do appreciate you sharing with others that you liked CBB's zero pressure policy and that you are treated so well by CBB's staff. We are so grateful for your continued business and look forward to being there for you for years to come.
Excellent Customer Service
As a single woman navigating the used car market alone, I was extremely pleased with the sensitivity and respect I experienced during my first visit t
As a single woman navigating the used car market alone, I was extremely pleased with the sensitivity and respect I experienced during my first visit to this dealership. I returned for the second time with my son who attends college and needs a good used car now. I was pleased with the appearance of the site and the well-stocked customer lounge. Most of all, I was impressed with the vast inventory, excellent customer service, and the high quality vehicles available fast as there is so much you can do online before finalizing your purchase—no pressure!
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by NoraL
Other Employees Tagged:
Jeff Hallenbeck
Feb 26, 2018 -
Certified Benz & Beemer responded
Dear Nora:
We are so glad that you appreciated how you were treated during your two recent visits to Certified Benz & Beemer. It's great to hear that you were impressed with the extensive selection of high quality vehicles available. We are grateful that you chose CBB to do business with and hope we have the pleasure of working with you again.
Initially I was very happy with my truck...not now.
I originally gave this dealership a high rating. I was very happy with how they handled everything...in the beginning that is. Within less than a mo
I originally gave this dealership a high rating. I was very happy with how they handled everything...in the beginning that is. Within less than a month I started noticing a problem with my transmission. I took it back and they told me nothing was wrong with it. So a few months go past and i take it to another dealership for a safety recall item. When the mechanic put the truck into gear he noticed a problem with the transmission is well. He checked the tranny fluid (closed system) and found metal flakes in tranny fluid. I called the dealership again and spoke to the owner who told me to bring it to have it checked. I also brought with me the tranny fluid with metal flakes in it. THAT alone should have been enough for them to supply me a new transmission. Again the service person told me nothing was wrong with it. I asked to see the owner but of course he was out of town. I called and called after than numerous times and was told they would do nothing about this. Oh, I am adding this part now because the minute I did the review I was called and called and called by the service manager. Did it get fixed? Absolutely not. He didn't believe me and wanted me to take it to HIS tranny guy and if that guy could not find anything wrong with it...then he wanted me to retrack this review. Nope, sorry. Not gonna do it. Oh, and just the other day when I was on the freeway the tranny got stuck in 3rd gear. That was an adventure ! I can't believe you people. It is now WAY over 2 years since I bought the truck. It is an intermittent problem which has existed since a MONTH after I bought the truck and STILL nothing has been done. What a joke. That is how this has ended. I would never recommend this dealership because they do not back up their vehicles that they sell. Apparently they will sell you anything but not be responsible if something goes wrong.
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by meddjay
Other Employees Tagged:
Trevor Gaiser, Tyson Muse, Some girl that was my "service contact"
May 02, 2018 -
Certified Benz & Beemer responded
Dear meddjay:
We are extremely grateful for your initial high rating of CBB after purchasing the vehicle two (2) years ago. We were equally disappointed to hear about the issues you subsequently had with your transmission and with our inability to amicably resolve those issues. We continue to welcome the opportunity to work with you to resolve your transmission issues. Please contact me at your earliest convenience so I can work on this further. Thank you. Jack Schneider, Owner
Feb 15, 2018 -
Certified Benz & Beemer responded
Hi My name is Chris Nall woudl you give me a call or your number so i can call you i am the director of business development and woudl like to hear from you and see if we can make this right
Apr 05, 2018 -
Certified Benz & Beemer responded
Dear Lynda:
We have attempted to reach you to find out the status of having your transmission inspected. Both Tyson Muse, our Service Manager, and I have tried to work with you to resolve the situation and remain available if you have any questions or concerns. Our customer reviews are very important to us and we hope that you will be willing to revise your review based upon your further experiences. You can update your review by logging in to your DealerRater account here: https://www.dealerrater.com/login/ and then accessing "My Tools" to edit your review.
We really appreciate your time and your business.
Sincerely,
Jack Schneider, Owner
Feb 16, 2018 -
meddjay responded
My name is Lynda Hobby, my number is: 602-872-9692. I bought a 2005 Toyota Tacoma and paid over 16,000 cash for this truck.
Aug 05, 2018 -
meddjay responded
I am so disgusted with this whole thing I want to scream which is why I have not responded. Come on you guys....your kidding me right? You didn't give a rats ass until I rated you on this site. Before that all you did was blow me off for TWO years !!!! And then dealer rater sent me a random email asking me if I wanted to rate this dealership...boy did I ever! The minute I did the rating then the service manager started calling me like crazy!!! Why didn't he do something about it over the last TWO YEARS? I have contacted you people from the first moment I had a problem with the transmission which was only ONE month after I bought the vehicle. Your service department told me there was no problems. I made the mechanic go with me to listen to the sound. He told me it was my tires. He said they were called highway screamers. So basically, there was nothing I could do. I kept having problems with the transmission but every time I called you people you blew me off. I have spoken to the owner, to the service manager, to the general manager. The owner made it sound like he was going to replace the tranny but when I took it down there AGAIN....AND brought with me the tranny fluid given to me by CAMELBACK TOYOTA that had METAL FLAKES in it to prove to you there was a problem, I was yet blown off AGAIN. I asked to speak to the owner since I thought he was going to fix it, but I was told the owner was on vacation. I continued to call the owner but he seemed to be always gone. I even had the service guy from Camelback Toyota call YOUR service department to explain what he had found. I was STILL blown off !!! I even texted photos of my RPM's way, way, way higher than they should have been !!! Now just the other day I was on the freeway and the tranny got stuck in 3rd and would not shift into fourth. The tranny problems I have are not constant, they are intermittent but they have appeared since a month after I bought the truck and you people have done absolutely nothing. Oh, wait, after the rating Trevor called me and wanted me to take my truck to HIS tranny guy and have it checked and tried to make a bullshit deal with me that if his guy found nothing then I had to retracked my review. Initially I agreed but because it is an intermittent problem it is hard to diagnose and I fully believe that Camelback Toyota spotting the problem, plus the tranny fluid I gave you, plus the photos of the RPM's being pinned exceedingly high should be proof enough. I really thought when I spoke to the owner on the phone he would have found a rebuilt tranny, shoved it in there and that would have been the end. BUT NOOOOOO......even though he led me to believe that is what was going to happen....it NEVER DID. So there you go....I think I will just keep my review and rating the way it is thank you very much. Oh, and one more thing....unless you plan to fix the tranny or to replace it …..please stop bothering me !
Aug 05, 2018 -
meddjay responded
Chris I don't know if you can read my other private message but I am SICK TO DEATH of this whole thing. You people have blown me off, blown me off, blown me off. Then all of a sudden after I do the most recent rating you guys start hounding me about this. But Trevor wants me to do it HIS way, which is take the tranny to HIS guy and have it checked out. Well its an intermittent problem so I shouldn't HAVE to do that because you have tranny fluid with metal flakes in it. Two different pictures of my RPM's pinning extremely high, and just the other day I was on the freeway and the tranny got stuck in 3rd !!! Come on dude....its been OVER 2 friggin years and I notified you a month after I bought the truck !!!! So please, spare me the lip service I have spoken to the G.M. I have spoken to the Service Manager, I have spoken to the friggin owner who led me to believe it would be fixed ….that is until I got it to the service department and now....who are you? Product development....please....give me a break.....I don't need anymore lip service.....and unless you plan on fixing it or replacing the tranny...don't bother me anymore. I will just keep the rating the way it is....you people are give business a bad name.
Thank you for fixing my BMW
Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just kee
Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just keep coming back.
Michael in service did a great job and finally found what was wrong! The engine light is finally gone and hasn’t come on for over 2 months. 😁 I will always take my car to him for all of my servicing for now on!
Thank you Michael and your team of great mechanics!
Ian
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by Ian101
Other Employees Tagged:
Mike Miller, Tyson Muse
Feb 14, 2018 -
Certified Benz & Beemer responded
Dear Ian101:
We are delighted to hear that Michael and the CBB Service team were able to help you with your nagging engine light issue on your BMW. Thanks for sharing your compliments on their fine work. We look forward to assisting you again in the future, whether with service or when you are in the market for your next vehicle.
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18 yrs, 4 mos
