Jackie Reyes | Page 6

Had my first annual service there and it was great. They provide free Lyft service to take you home and bring you back. Jackie was a great service agent! They provide free Lyft service to take you home and bring you back. Jackie was a great service agent! More

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Service dept was well managed. Love the techs video and description of the work that needed to be done. Jackie is a star, very professional, courteous and helpful. Excellent custom Love the techs video and description of the work that needed to be done. Jackie is a star, very professional, courteous and helpful. Excellent customer service More

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Jacquiline in the service department was professional and personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly! personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly! More

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Great service and attention to detail. Last minute problem dealt with in an expedicious manner. Thank you. Last minute problem dealt with in an expedicious manner. Thank you. More

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Service was great! Jackie was very helpful, and kept me informed about my service request; she paid attention to every detail! Thank you! Jackie was very helpful, and kept me informed about my service request; she paid attention to every detail! Thank you! More

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Jackie was great in assisting me with my repairs and giving me updates in a timely manner. She gets 5 stars. giving me updates in a timely manner. She gets 5 stars. More

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Jason was absolutely wonderful to us as was everyone at Rancho Mirage Audi. It’s great doing business with you. Rancho Mirage Audi. It’s great doing business with you. More

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Courteous. Clean helpful. Jackie my service coordinator was great. On time as promised and thorough Clean helpful. Jackie my service coordinator was great. On time as promised and thorough More

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I took my car in for service and Jackie was amazing! She kept me up to date every step of the way and even texted me the next day to make sure everything was ok! She kept me up to date every step of the way and even texted me the next day to make sure everything was ok! More

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The dealership personnel were very helpful and considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spok considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spoke with Chad Ingram who I believe, behind the scenes, was able to assist in shortening the time frame by a couple of days for procuring a required part. We were visiting in the area with our vehicle that had + or - 2,000 miles and error messages appeared. The local dealer assisted as best they could but it was determined that the issue was system software / electronic based, something inherent in the “Audi technology” that required the expertise of Corporate AUDI TECHNICAL - USA. I was able to confirm the generalities of this type of problem with my dealership back in Canada who also indicated that a problem of this nature required escalation to Corporate AUDI TECHNICAL Team. My car was first dropped off at AUDI on Feb 16th and was returned on March 20th seemingly now fully operational, yes 32 days!! Various tests were done on the vehicle by the local dealer tech, reloads of software were attempted, in consultation with Corporate AUDI TECHNICAL USA. It was finally concluded by Corporate AUDI that a “computer” module replacement was required which when it did arrive was quickly installed programmed and seemingly has solved the problem at this point. The 32 days (including weekends) was as I understand it 20-22 days doing various tests and attempts at software reloads and then 10 days awaiting the identified part to arrive. The INORDINATE time spent on getting this vehicle road worthy, in my opinion, and based upon the information I gathered, rests SOLELY with CORPORATE AUDI - AUDI TECHNICAL support, NOT the service dealer. The turn around time back to the dealer from AUDI TECHNICAL with solution responses for the various data inputs provided by the dealer was outrageous long! The quoted 10-12 days to procure the part is ridiculous, when finally identified as the problem, the part should have been fedex’d promptly from an AUDI Depot in the USA, Canada, Germany - no excuses. Not sure what the problem was / is with AUDI CORPORATE TECHNICAL, lack of staff?, poor technology?, or simply inadequate processes to respond to their dealer network. We suffered the consequences of the inability of CORPORATE AUDI to respond on a timely basis to their dealer and resolve a technical issue that I would not of expected to occur in a vehicle like this at an early stage in its life. Yes I was provided a loaner for the period, but it’s not our car, it doesn’t perform the same, ride the same nor does it have my grocery bags…in the trunk! It also has inherent additional liabilities and angst when you are responsible for someone else’s car! Fortunately we were staying in the area for an extended period of time, if we had been just passing through the lengthy timing would have been a disaster. We want to sincerely thank AUDI Rancho Mirage, CA for their assistance in the required service on our vehicle. More

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