Jackie Reyes | Page 7

I purchased a low mileage 2006 Audi A4 in 2008 from Audi Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help for a new armrest lid installation. Not something a technician would do very economically. Luckily my service agent, Jackie said, “I understand, let’s take a look”. Well not only did she take a look but installed it in a few minutes with a courteous smile and obvious customer service goal. I’ll definitely go back to this dealer when needed (provided Jackie will be my agent)! Thanks Jackie for the happy outcome. More

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The employees are extremely friendly and helpful, I removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in the removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in there three times for the same door problem More

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I always appreciate the Lyft rides so I don’t have to wait around for hours. And the friendly attitude of everyone goes a long way. Ideally, when the service techs are recording video of their diagnosti wait around for hours. And the friendly attitude of everyone goes a long way. Ideally, when the service techs are recording video of their diagnostic assessments, they will speak up in a way that makes it possible to hear them over the cacophony of garage noises. It’s a waste of time (yours and mine) if you’re not audible. More

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I brought my car in for my MMI screen goes black for minuets or hours. The day after service my MMi screen went black twice. I was told it was a bad cable except I use Apple CarPlay wireless!! minuets or hours. The day after service my MMi screen went black twice. I was told it was a bad cable except I use Apple CarPlay wireless!! More

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Very effective communications. I felt like everyone cared about me. Even when we had a go back about error codes. I felt like everyone cared about me. Even when we had a go back about error codes. More

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Great customer service and responsiveness to my needs. Audi of Rancho Mirage have earned my future business. Audi of Rancho Mirage have earned my future business. More

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We had the best service experience at Audi Rancho Mirage with service consultant Jackie Reyes,who helped us with our Q7 scheduled maintenance and manufacturers recall, she was courteous and knowledgeable an with service consultant Jackie Reyes,who helped us with our Q7 scheduled maintenance and manufacturers recall, she was courteous and knowledgeable and explained the whole process paying attention to every detail and concerns that we had,she kept us updated while our car was in service.10 out of 10 More

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The service advisor was amazing ! Unfortunately the service estimate was 1500 higher than a quality shop on a 3000 job . SHAME ! Unfortunately the service estimate was 1500 higher than a quality shop on a 3000 job . SHAME ! More

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Very friendly service. Always report on status of vehicle , explain services. I highly can recommend Audi Service Department Always report on status of vehicle , explain services. I highly can recommend Audi Service Department More

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The personnel were upbeat and very helpful. I was able to have a Lyft ride over and back to a trailhead so that I could hike and the car was ready when they said it would be!. Good experience! I was able to have a Lyft ride over and back to a trailhead so that I could hike and the car was ready when they said it would be!. Good experience! More

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