- 69 zoomie
Great experience from start to finish. Found the car on Autotrader. Quick trip fromAustin to Boston to check it out. Mostly paperwork and admin after that. Flew back to drive it away!
"Bait and Switch"
Very disappointed in the behavior of Herb Chambers. Seems that the Costco offer is a scam. Called and asked for Jaclyn since she had sent me the email with the offer price. Was told she were not there. A woman who gave the name Stefania said she was her boss, encouraged me to come in that night said she’d make sure Jaclyn got the commission, but when I got there half an hour later was told Stefania was not there. Stefania and Jaclyn are listed here as internet not sales so not sure if they were there at all of even if they are real persons or if their names are code words of some type,
Spoke to Luke he refused to honor price quoted and also offered below average price for my trade in so low as to be a scam. As I was leaving Luke offered to subtract another $1000.00. I told him I would have to look at the numbers (by this time everything had been put away) and would get back to him. I got back and told him I might be willing to consider this subtracting the $1000.00 if they removed the various added fees selling for the quoted price (minus a competitive price for my trade in) . Luke promised to get back to me by email that day but never did and has not been heard from since at all. There is no valid excuse for not getting back when he promised to do so. I am now of the impression that Herb Chambers is not interested in selling cars at a competitive price.
When I discovered this web site (which I discovered trying to discover if Stefania actually existed) I discovered that another potential customer Tpenziner had also experienced Herb Chambers failure to respond, There the dealer claimed the customer had opted out and thus they could not get in touch with him. This sounds odd as why would he opt out waiting for a response. I did not opt out in fact emailed them when I had not heard from them. Prior to this I had received no less then 58 spam emails from them
"Purchase 2015 Toyota Tundra"
I found the truck on the capital One Auto Trader Site and put in my information, trade in amount, money down, fees and taxes etc. and length of loan and was pre approved with the payment and terms I wanted. I went to the Herb chambers dealership with my offer and they accepted the entire offer as it read. No pushy sales people trying to sell me things that I didn't want, very receptive to my concerns. I have had bad experiences with auto purchases before but this was exceptional I went in at 1:00 Pm and drove the truck home at 4:00. Love the truck and the experience. My thanks to the preowned group at Herb Chambers Toyota.
"A pleasant car buying experience."
Jaclyn and Maggie are very nice to set up the appointment for Costco car program. Tony is very helpful and wonderful to work with. I would recommend my friends to buy a new car with him.
"Best car buying experience ever!"
- Pam B
I highly recommend Herb Chambers for multiple reasons. Above all, they truly understood customer service. They answered all my questions over the phone so that I knew it was worth the trip to come in. They listened to what I was looking for and since they didn't have it, gently suggested an alternative. They explained, without pushing, why the alternative might be something to consider. (We started looking at a used RAV4, but bought a new 2017 RAV4.) When we came in, we didn't have to wait, I was introduced to a different salesperson, who knew what my priorities were.
Herb Chambers staff worked as a team! No high pressure. They were extremely knowledgeable about the cars, helpful and friendly. The paperwork was seamless, and when we picked up the car, our salesperson took all the time we wanted to explain the car's features and make sure everything was in the car. I hate buying cars, but this crew changed my opinion. If you want to buy a Toyota, go to Herb Chambers!!!
- Ian Lavallee
I had a great experience at the dealership. Carlos was great and the whole staff worked with me. I will coming back to the dealership in the future.
"Nice, honest service"
Great experience compared to Boch. Honest and fair. Very professional, did not overpromise and delivered on what they said they would. Would recommend this team to anyone.
"New Vehicle Purchase"
The team made it easy and a great experience. The process was transparent, fast and met our expectations. I would highly recommend the dealership. Keep up the great service.
"Great overall dealer experience "
- Bryant Hollins
The experience at Herb Chambers Boston buying my 2017 Toyota highlander limited was the best I've ever had. Dealer kept to all agreements, didn't pressure us on up selling or using their financing. Delivered car when promised and answered all of our questions Joshua was great to work with and so was Mark from the Finacing Department. However our entire experience started of with the utmost professionalism from Jaclyn from the Internet pricing. She provided the quote that got us in the door and she made sure the quote was honored, unlike Boch Toyota who did a classic bait and switch when we entered their showroom. We will purchase all new cars from Herb Chambers going froward.