Jacob Burns | Page 8

Jacob was super to deal with and got our deal done quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. More

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Excellent customer service! I really appreciated the laid back attitude and honesty about selecting which suv was right for me. I really appreciated the laid back attitude and honesty about selecting which suv was right for me. More

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This dealership understands their product AND they understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even tho understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even though I didn't really know when I first walked in. Every aspect of this transaction has been pleasant so far. I WILL highly recommend this dealership AND Volvo to my friends looking for a new vehicle! I spent the most time with Peter and his knowledge of Volvo cars is impressive! It's obvious his career choice is a wise one! Bruce was also very pleasant to work with and it's apparent he provides great support for his staff while keeping the customer's goals in the forefront. Sean and his "wizard's table" made the financial part of this transaction actually fun! Sean was keen to ensure that my interests were always kept first-and-foremost. Lastly, it seems to me that the team, as a whole, functions very well together. Whoever is the overall leader of this team should be aware that this is noticed and appreciated. Presumably, these people are compensated in ways commensurate with their value to your team's overall goals. (Perhaps it's time for a raise!) Now, let me know when the roadwork is completed as I don't want to drive my new car on that unfinished stretch! :) More

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We worked with Jacob, and he was open to our questions and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. More

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I haven’t purchased a new car since 2016, when I bought a Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Ja Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Jacob Burns as our main contact at the Volvo dealership. His knowledge of the Volvo vehicle gave us great confidence in the process of determining which vehicle we would ultimately take home. He fully explained the lease information vs a cash purchase which helped us greatly in making our final decision. When there was a disaster at the port of Baltimore, Jacob was quick to inform us of the dealership’s move of the delivery through another port to limit any delays of the delivery of our vehicle. We are very pleased with our experience, and especially grateful to Jacob for all the knowledge that he shared with us in the process of purchasing the car. I would certainly recommend him to any of my friends if they are in the market for a new car! Thank you to Jacob and Volvo of Silver Spring! More

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Jacob was very friendly and knowledgeable. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. More

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Working with Jacob was a very easy and straightforward experience. Everyone was pleasant and patient. experience. Everyone was pleasant and patient. More

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Just bought a certified 2020 Volvo V90 cross country from Volvo Silver Spring. One of the best car dealerships I have ever dealt with. Friendly people, not pushy, very knowledgable and professional. My sales Volvo Silver Spring. One of the best car dealerships I have ever dealt with. Friendly people, not pushy, very knowledgable and professional. My sales consultant was Jacob Burns, he was awesome, 11/10! Plan to buy any future Volvo's from these guys!! More

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Jose is always professional and honest. I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who I like that he is always available when I need to schedule a service appointment. I do wish that they had more loaner cars available for people who can not wait in the service lobby but it was not necessary for me to have a loaner at this most recent appointment so I used the time to speak to sales regarding a new vehicle. More

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Jacob was great from the time I walked in undecided on what car I wanted to purchase to when I returned with my decision to purchase the 2024 Volvo CX60. Great customer service by all. what car I wanted to purchase to when I returned with my decision to purchase the 2024 Volvo CX60. Great customer service by all. More

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