Jacob Burns | Page 8

This was the best vehicle shopping and purchasing experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole t experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole team of exceptional individuals who easily worked well together and supported each other all toward the customer's benefit. I made 3 visits to the dealership: the 1st two to discuss and test drive, and the 3rd to purchase and drive my new car home. During all three visits it became obvious that this team truly worked together as a cohesive unit to help ensure that my family could get the vehicle we needed, the options we wanted, and within the budget and timeframe that worked for our unique circumstances. Peter, Eric, Noah, Bruce, and Jose were professional, knowledgeable, and caring active listeners. Every other staff member I encountered on the sales floor, at the coffee machine, or even when walking in from the parking lot, all were extremely professional and helpful. This is the 2nd vehicle I've purchased from this dealership; the 1st one was nearly 4 years ago. I look forward to coming back for our family's 3rd car in a few years, and will actively recommend Peter and this team to everyone I encounter who is also looking for a new or pre-owned car. I cannot sing their praises enough in this venue. If you've read this far, go have a great experience and drive in good health! - Jason More

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Great experience very easy and laid back. Thanks again for all of your help! -Dan Thanks again for all of your help! -Dan More

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I've been a Volvo customer for over 20 years, and this was by far my best car-buying experience. Jacob handled everything with professionalism and friendliness, making the entire process smooth and enjoya was by far my best car-buying experience. Jacob handled everything with professionalism and friendliness, making the entire process smooth and enjoyable. I highly recommend him and Volvo Cars Silver Spring to everyone! More

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Jacob was PATIENT, KNOWLEDGABLE about his inventory, and THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedu THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedule, explain the purchase process to me, and answer all my questions. At delivery, he knew all functions of the vehicle and explained how everything worked. He was always just a text message or phone call away if I had any questions or issues and responded in reasonable time. More

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Jacob Burns made my friend’s car buying experience simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highligh simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highlighted the features and benefits of each, allowing her to make an educated informed and appropriate selection. He presented the dealerships best and competitor beating offer up front on an easy to understand table that included all the estimated additional costs. Regarding the vehicle’s financing, He was honest and direct telling her that the financing package from her bank was more competitive than the dealerships in house sources. She was buying this car from her home in another state and he effectively and timely communicated throughout the process despite the hundreds of miles between her home and the dealership. She whole heartedly endorses Jacob as a fine sales consultant and good decent person to deal with in what is usually a torturous dreadful distasteful purchase process. More

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Enthusiastic, knowledgable and kept me informed from start to finish. Service at this dealer in the past has also been exemplary. start to finish. Service at this dealer in the past has also been exemplary. More

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Great experience leasing my new XC40 at Volvo Silver Spring. My salesman, Jacob Burns, along with the entire staff was knowledgable, friendly, and very professional. Spring. My salesman, Jacob Burns, along with the entire staff was knowledgable, friendly, and very professional. More

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Jacob was super to deal with and got our deal done quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. More

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Excellent customer service! I really appreciated the laid back attitude and honesty about selecting which suv was right for me. I really appreciated the laid back attitude and honesty about selecting which suv was right for me. More

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This dealership understands their product AND they understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even tho understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even though I didn't really know when I first walked in. Every aspect of this transaction has been pleasant so far. I WILL highly recommend this dealership AND Volvo to my friends looking for a new vehicle! I spent the most time with Peter and his knowledge of Volvo cars is impressive! It's obvious his career choice is a wise one! Bruce was also very pleasant to work with and it's apparent he provides great support for his staff while keeping the customer's goals in the forefront. Sean and his "wizard's table" made the financial part of this transaction actually fun! Sean was keen to ensure that my interests were always kept first-and-foremost. Lastly, it seems to me that the team, as a whole, functions very well together. Whoever is the overall leader of this team should be aware that this is noticed and appreciated. Presumably, these people are compensated in ways commensurate with their value to your team's overall goals. (Perhaps it's time for a raise!) Now, let me know when the roadwork is completed as I don't want to drive my new car on that unfinished stretch! :) More

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