Jacob Burns | Page 8

Jacob was PATIENT, KNOWLEDGABLE about his inventory, and THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedu THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedule, explain the purchase process to me, and answer all my questions. At delivery, he knew all functions of the vehicle and explained how everything worked. He was always just a text message or phone call away if I had any questions or issues and responded in reasonable time. More

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Jacob Burns made my friend’s car buying experience simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highligh simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highlighted the features and benefits of each, allowing her to make an educated informed and appropriate selection. He presented the dealerships best and competitor beating offer up front on an easy to understand table that included all the estimated additional costs. Regarding the vehicle’s financing, He was honest and direct telling her that the financing package from her bank was more competitive than the dealerships in house sources. She was buying this car from her home in another state and he effectively and timely communicated throughout the process despite the hundreds of miles between her home and the dealership. She whole heartedly endorses Jacob as a fine sales consultant and good decent person to deal with in what is usually a torturous dreadful distasteful purchase process. More

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Enthusiastic, knowledgable and kept me informed from start to finish. Service at this dealer in the past has also been exemplary. start to finish. Service at this dealer in the past has also been exemplary. More

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Great experience leasing my new XC40 at Volvo Silver Spring. My salesman, Jacob Burns, along with the entire staff was knowledgable, friendly, and very professional. Spring. My salesman, Jacob Burns, along with the entire staff was knowledgable, friendly, and very professional. More

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Jacob was super to deal with and got our deal done quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. quickly! Love the car, definitely recommend Volvo Silver Spring and Jacob. More

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Excellent customer service! I really appreciated the laid back attitude and honesty about selecting which suv was right for me. I really appreciated the laid back attitude and honesty about selecting which suv was right for me. More

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This dealership understands their product AND they understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even tho understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even though I didn't really know when I first walked in. Every aspect of this transaction has been pleasant so far. I WILL highly recommend this dealership AND Volvo to my friends looking for a new vehicle! I spent the most time with Peter and his knowledge of Volvo cars is impressive! It's obvious his career choice is a wise one! Bruce was also very pleasant to work with and it's apparent he provides great support for his staff while keeping the customer's goals in the forefront. Sean and his "wizard's table" made the financial part of this transaction actually fun! Sean was keen to ensure that my interests were always kept first-and-foremost. Lastly, it seems to me that the team, as a whole, functions very well together. Whoever is the overall leader of this team should be aware that this is noticed and appreciated. Presumably, these people are compensated in ways commensurate with their value to your team's overall goals. (Perhaps it's time for a raise!) Now, let me know when the roadwork is completed as I don't want to drive my new car on that unfinished stretch! :) More

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We worked with Jacob, and he was open to our questions and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. More

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I haven’t purchased a new car since 2016, when I bought a Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Ja Hyundai Azera which I still have but am in the process of selling now that we have a beautiful Volvo. My husband and I are so pleased that we had Jacob Burns as our main contact at the Volvo dealership. His knowledge of the Volvo vehicle gave us great confidence in the process of determining which vehicle we would ultimately take home. He fully explained the lease information vs a cash purchase which helped us greatly in making our final decision. When there was a disaster at the port of Baltimore, Jacob was quick to inform us of the dealership’s move of the delivery through another port to limit any delays of the delivery of our vehicle. We are very pleased with our experience, and especially grateful to Jacob for all the knowledge that he shared with us in the process of purchasing the car. I would certainly recommend him to any of my friends if they are in the market for a new car! Thank you to Jacob and Volvo of Silver Spring! More

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Jacob was very friendly and knowledgeable. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. He asked great questions and was able to give us many answers. We navigated to a vehicle we were seeking with Jacob’s help. More

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