Luis Montalvo

Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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Vedant Patel was our contact at Silver Spring Volvo. We test drove a lot of cars, including at another Volvo dealership, and Vedant was the most knowledgeable and patient of everyone we met. He and the We test drove a lot of cars, including at another Volvo dealership, and Vedant was the most knowledgeable and patient of everyone we met. He and the team at Silver Sprjng Volvo made the whole experience pleasant and easy. More

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The entire experience was transparent and efficient! Jacob was very responsive from the very beginning and guided me through the process very quickly. I had such a great experience that I will return wh Jacob was very responsive from the very beginning and guided me through the process very quickly. I had such a great experience that I will return when I’m ready for my next Volvo! More

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Car purchasing can be difficult but the team at Volvo Silver Spring made it easy. I would highly recommend this dealership and plan to be back in the distant future. Thanks again for the support, Clevela Silver Spring made it easy. I would highly recommend this dealership and plan to be back in the distant future. Thanks again for the support, Cleveland and Luis! More

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We just purchased our 4th volvo from Volvo Cars Silver Spring. Peter and management made the buying process simple. Peter Larson was friendly, knowledgeable and professional. Spring. Peter and management made the buying process simple. Peter Larson was friendly, knowledgeable and professional. More

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It was a very professional dealership. Everyone was helpful. I've been to other dealerships where no one was helpful or seemed to care. Everyone was helpful. I've been to other dealerships where no one was helpful or seemed to care. More

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Peter Larson was absolutely great to work with! Highly responsive and made my car-buying experience as seamless as possible. I would be back in the future! Highly responsive and made my car-buying experience as seamless as possible. I would be back in the future! More

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This is my first purchase with MileOne Volvo and the process was smooth. My salesperson Vedant Patel was very attentive and responsive. He was patient and was not pushy at all. I worked with Luis as wel process was smooth. My salesperson Vedant Patel was very attentive and responsive. He was patient and was not pushy at all. I worked with Luis as well and they worked diligently to obtain a vehicle that was not in stock and was very difficult to find. Overall I was very happy with their efficiency and lack of pushy sales tactics. I felt that Vedant and the team at MileOne were honest and trustworthy and I’d definitely purchase another car from here. More

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Buying our XC40 was a wonderful experience thanks to Kofi and Patel. They showed incredible patience once we reached the final offer stage. What really stood out was the culture of the dealership; everyone f and Patel. They showed incredible patience once we reached the final offer stage. What really stood out was the culture of the dealership; everyone from management to the contract team worked together to make the final signing a pleasure rather than a chore. We truly appreciated the hospitality. More

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Dealership was clean, agents and personnel were friendly and engaging. We had one of the best car purchasing experiences ever at this Volvo dealership. Vedant Patel was a fantastic sales associate. He was a and engaging. We had one of the best car purchasing experiences ever at this Volvo dealership. Vedant Patel was a fantastic sales associate. He was attentive, patient, answered all our questions and was very helpful in helping us make a decision to purchase the Volvo. He was incredibly knowledgeable about the car, features and provided a great test drive experience. His approach was a big reason we went forward with a Volvo. Luiz was also a great manager to work with and Damir was an excellent and well informed business manager, as well. More

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