Jacob Lubinski | Page 48

Excellent from beginning to driving off the lot! To be honest, I hate car shopping. I do not like feeling pressured and being directed to a vehicle that I am not crazy about. That was not my experien To be honest, I hate car shopping. I do not like feeling pressured and being directed to a vehicle that I am not crazy about. That was not my experience at Initiniti of Claredon Hills. In fact they went out of their way to make my family and I feel comfortable. They explained everything clearly and reiterated that if I had any additional questions to stop in or call them. If you are in the process of looking for a vehicle, I would highly recommend this dealership! More

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Great from beginning to end! These guys blew me away. From the first inquiry I had about my beautiful G37, they were on top of things and paid attention to every detail. My first These guys blew me away. From the first inquiry I had about my beautiful G37, they were on top of things and paid attention to every detail. My first contact was online with Julie and she was very quick to respond and also direct me who to contact since I was going to be in their place on her day off. Gary was my online guy the day I shopped and since I was about 45 minutes away (not including getting lost) he answered the couple questions I had over the phone and went out to the lot to make sure the cars I was interested in were still there. When I got there Adam was who actually went out on my drive with me. Very professional and easy to deal with. There is no screwing around with the customer here and I loved it. I never had that voice in the back of my head saying something was wrong. After Adam I sat with Jacob to do the financing and he joined the club in going above and beyond to make sure I got the best possible experience. These guys didn't seem like car salesman/finance guys. They'd be good to grab a beer with! My time at Infiniti of Clarendon Hills ended with Paul showing me the ins and outs and ups (no downs) of my car. Pretty sure he could have answered anything about everything. Overall I was as pleased as I possibly could be. Car buying has a negative stigma, but these guys were great! HIGHLY RECOMMENDED!!! More

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Best experience of buying a car ever! This was by far the best car-buying experience I've ever had! Thanks to Garrett Soderlund and his colleagues, this was the easiest, friendliest, most This was by far the best car-buying experience I've ever had! Thanks to Garrett Soderlund and his colleagues, this was the easiest, friendliest, most straightforward and dare I say wonderful car-buying experience ever - and I've bought and sold 6 cars in the last 14 years. From the moment I walked through the doors, I knew this would be different - fast, courteous service, no sleaze or grease anywhere, bright and welcoming facilities. Garrett (my sales guy) was young, super friendly, and extremely knowledgeable about the product I was interested in (a CPO G37x), and felt like a friend who was doing his best to help identify my needs and match me with the best thing he had in inventory for the best price. I couldn't make a decision that day, so I left to return four days later, and meanwhile I got one or two courteous follow-up calls without any pressure, but with plenty of genuine interest and care. When I returned - unannounced since my last visit and Garrett's voicemail follow-ups, and with my husband in tow - I was greeted as a returning friend, and got down to business straight away. I had seen a car with the specs I wanted and a price I liked at another, sister dealership, and Garrett was immediately able to suggest a very similar alternative at a similar price. My trade-in was then arranged, still too lowball for my liking, but that's the name of the game... We then signed the paperwork and got an amazing financing rate, with extended bumper to bumper warranty to boot - all the while only dealing with our salesperson and without having to meet and greet a million other people as is other dealerships' MO. Everything went very quickly, smoothly, cooperatively and without an ounce of pressure or hurry. Since the final paperwork was delayed due to the fact there were two other couples ahead of us, Garrett put us in a loaner vehicle of our choice and recommended we grab dinner at a nearby store (great recommendation, it was delicious!) When we returned for the final signatures, the financing manager (Jacob) was extremely friendly and helpful. He and Garrett stayed over two hours past closing time to get us on our way, which we sure appreciated. Overall, we were made to feel that we made the right choice of dealership, staff, service and car, and that we had joined a family of caring people. The amazing service didn't stop there - the car had to have a second key programmed, and I wanted a few items looked at post-delivery, so Garrett had my car picked up while I was at work, done and returned to my office before I had even had a chance to sit in the loaner vehicle he had provided just in case. He then called to follow-up that same evening to ensure that all my concerns post-delivery were met, and any questions answered. If this is what my service experience will be for the 4 or 5 years I plan on having this car, oh boy! :-) To recap - I cannot recommend Infiniti of Clarendon Hills, Garrett Soderlund and Jacob Lubinski highly enough - work with them - you'll be happy you did! More

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Exceptional Service! From the moment I walked through the door @ Infiniti of Clarendon Hills I received EXCEPTIONAL SERVICE!!! I was greeted by your Super friendly front d From the moment I walked through the door @ Infiniti of Clarendon Hills I received EXCEPTIONAL SERVICE!!! I was greeted by your Super friendly front desk clerk with a big cheerful smile! She was Great!! A Big Thank You goes out to Jacob Lubinski for going the extra mile and providing the financing to make my deal work. It was truly a pleasure working with Jacob! His professionalism and customer focus was EXCEPTIONAL! And then there was Adam Fick, he was AWESOME! I loved his spirit! I walked in his office and instantly felt totally comfortable!! Adam I'm looking forward to visiting International Christian Fellowship with the family very soon. Thank you ALL for welcoming me into the Infiniti of Clarendon Hills family! More

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Amazing Experience! This was the best car buying experience I've ever had! Infiniti of Clarendon Hills was a friendly, pressure-free experience. But beyond that, they exc This was the best car buying experience I've ever had! Infiniti of Clarendon Hills was a friendly, pressure-free experience. But beyond that, they exceeded every expectation I had. Dave Arrich went above and beyond. On our way to the dealership, late Wednesday evening, I called to verify that the used car I was looking for was still available. Not only did Dave check their inventory sheet, he walked out to the lot to see the car with his own eyes. I couldn't complete the deal that night. I forgot the checkbook at home. During the day Thursday, Dave spent an hour and a half at the Honda of Lisle service center to insure that I received an second programmed key, this was at no extra cost to me. While there, he picked up an owner's manual and a set of floor mats. When we arrived at the dealership Thursday night, the paperwork was ready and waiting for us. It literally took us less than 10 minutes to sign the paperwork and be in the car. Absolutely an amazing experience. Our next car will be an Infiniti! Can't wait to go back! More

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Purchase of used car I had in mind buying a used Infinity G37X, Went online, got quick respond from Gary Muller. Came to visit and Adam Fick was the one who went through I had in mind buying a used Infinity G37X, Went online, got quick respond from Gary Muller. Came to visit and Adam Fick was the one who went through the process of picking the right car for me, He was professional and with very nice and positive attitude. The final moment was with finance person Jacob Lubinski who made things happen for me. After two hours I was out with my new car after Adam gave me all the information of how to use what. Great team excellent service! I will recommend friends and family who wish to buy a car to stop by for business. More

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Have been an Infiniti customer for many years. One of the biggest reasons is because of Mike Harlow in service. My lease was coming due and met a salesman named Bob Polanek. He showed me the new Infiniti JX biggest reasons is because of Mike Harlow in service. My lease was coming due and met a salesman named Bob Polanek. He showed me the new Infiniti JX model. One day I was getting my QX serviced and he arranged for me to take a JX to drive for the day. I ended up purchasing the new JX today and dealing with Bob Polanek was great. He was never pushy and was very patient with me. More

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My overall experience was great from the moment I hit the lot. Robert P. greeted me with a warm and friendly smile and from that moment on, I knew I had selected the right dealership. The entire staff was lot. Robert P. greeted me with a warm and friendly smile and from that moment on, I knew I had selected the right dealership. The entire staff was very proessional and helpful during my buying process. Never once did I feel pressured or coerced into any aspect of the deal. They went the extra mile for me and for that I am ever thankful. I would definitely recommend Infiniti of Clarendon Hills to anyone interested in purchasing a new or used car. ~ L. Young More

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I bought a Pre-owned BMW X5 and Joe Calabrese helped me all the way and made my purchase experience one of the best. From making my first call to him to securing the vehicle was all done within 24 hours. H all the way and made my purchase experience one of the best. From making my first call to him to securing the vehicle was all done within 24 hours. He listened to my every need and made sure I am satisfied from all aspects. I will be contacting him for my next vehicle QX56. More

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Great team to work with, they all worked hard to make our buying experience one to tell all our friends about.Joe was very friendly an upbeat, Peter came through and delivered a great deal, Jake was very inf buying experience one to tell all our friends about.Joe was very friendly an upbeat, Peter came through and delivered a great deal, Jake was very informative and helpful, last but not least Assad completed the overall great experience with patience and professionalism. Thank you guys! I'LL BE BACK! Dan P. More

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