Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of Jacob McMillen

June 07, 2025

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Employee Rating

The staff is very friendly and truly care for their customers. The service department went above and beyond and always had a friendly approach. More

by DANIELLE.GRAMM18
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Recommend Dealer
Yes

Other Employees Tagged: Joe (technician)

June 02, 2025

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Everyone was exceptionally nice, however even though I bought it there and live 4+ hrs away, I have always had a rattle upfront somewhere that no one can find ( 2 inspections at your place and 1 in Ashvil More

by mmochrie1
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Recommend Dealer
Yes

June 02, 2025

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They were attentive, took time to help me figure out my problem and got me in a car to use while they took car of mine. I will come back here for all my Subaru needs. More

by swinchell712
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

June 01, 2025

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Was kept informed with no pressure to buy products. Will come back for service when necessary. More

by KHEAGLE58
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Recommend Dealer
Yes
Jun 02, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

June 01, 2025

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Employee Rating

Thank you for working me in and resolving my car problem so quickly on a Saturday morning. Jacob was so easy to work with. Thanks again. More

by STEPH_37117
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Recommend Dealer
Yes
Jun 02, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

May 27, 2025

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I could go to the dealership near my house but prefer to go to Randy Marion. The service is fast and the people are great. Thank you! More

by marie_woolum
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Jun 02, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

May 23, 2025

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Employee Rating

Service was done promptly and 100% to my satisfaction. Jacob did a great job, and even though it's a 100 mike round trip for me, based on this experience, I'll continue to make the trip for my service app More

by bcm0
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Recommend Dealer
Yes

May 23, 2025

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Proficient, amiable, staff. Swift service. Honest feedback. Thanks for all the effective help, you all. More

by dorothyknosby
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Recommend Dealer
Yes

May 18, 2025

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Employee Rating

My experience was with the car Service Center. It was excellent. From start to finish all was 1st rate Service. The waiting room area was clean and modern. More

by rsl.consultant
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Recommend Dealer
Yes

May 18, 2025

Dealership Rating
Employee Rating

Jacob was very nice and informative. When the radio was ready to be installed he called and it was installed in a couple hours More

by RYANBMILLER
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Recommend Dealer
Yes
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