Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
204 Reviews
4.9

204 Reviews

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204 Reviews of Jacob McMillen

September 23, 2026

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Employee Rating

Jacob was very helpful and knowledgeable. On time, quick check in and I was back on the road within an hour. More

by totonc
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Recommend Dealer
Yes
Sep 23, 2026

Randy Marion Subaru responded

Knowing that Jacob’s expertise and our quick check-in got your Crosstrek back on the road within an hour is rewarding. Your praise means a lot to our service department.

September 19, 2026

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The service and sales teams have been very courteous and helpful. I certainly will tell my friends, thank you More

by TGDYERSR
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Recommend Dealer
Yes
Sep 19, 2026

Randy Marion Subaru responded

Knowing our service and sales teams offered such attentive support is truly rewarding. We appreciate you spreading the word to your friends and look forward to assisting you again.

September 16, 2026

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nothing to say that was not asked as a question. great service working with Jacob. More

by LJP0
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Recommend Dealer
Yes
Sep 16, 2026

Randy Marion Subaru responded

Knowing Jacob’s careful questions addressed all your concerns means a lot to our service team. We’re glad you had a great experience with him during your Subaru Outback service.

September 14, 2026

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Very clean and well run. Multiple service advisors available. Very knowledgeable and polite and well run More

by Sledgeb1
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Recommend Dealer
Yes
Sep 14, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and your feedback. We’re glad you found our facility clean and our advisors knowledgeable and courteous during your Subaru Crosstrek Hybrid service.

September 08, 2026

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Jacob is the absolute best! He makes sure any issues are resolved the way he would like the job done if he were the customer, just to make sure I stay a vey happy happy custome More

by ahill18
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Recommend Dealer
Yes
Sep 08, 2026

Randy Marion Subaru responded

Your praise of Jacob’s customer-first approach highlights our service team’s commitment to quality care. Knowing you can trust him with your Crosstrek maintenance means a lot to our team. Thank you for the five-star rating.

August 30, 2026

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I brought my car in to fix safety recalls. Staff was very knowledgeable and friendly. Excellent customer service More

by iamtreehugger
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Recommend Dealer
Yes
Aug 30, 2026

Randy Marion Subaru responded

We're glad the service to address your Subaru Forester’s safety recalls went smoothly. Hearing you found our team helpful and well-informed means a lot to us.

August 27, 2026

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Jacob was so kind and helpful at this dealership after a poor experience at a different Subaru location. He explained everything thoroughly and was patient with the many questions I had about my car. Highly More

by SVictory
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Recommend Dealer
Yes
Aug 27, 2026

Randy Marion Subaru responded

Your note about Jacob’s patience and detailed explanations reflects our commitment to clear, supportive service. We’re glad the service on your Subaru Impreza restored your confidence, and we appreciate your recommendation.

August 23, 2026

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The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
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Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 20, 2026

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I’ve come here for years now with my 2014 subaru and never had any issues. I don’t know much about cars but they are always so kind and understanding and help me understand without making it complicated More

by peachyromance
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Aug 20, 2026

Randy Marion Subaru responded

Hearing that you’ve had worry-free visits for years means a lot to our service department. It’s rewarding to know our clear explanations helped you understand the service on your Forester. We’re delighted that Mark continues to be your go-to at our dealership.

August 19, 2026

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Employee Rating

Service dept has always been great. Appreciate the attention and care given to me and my car. Will not write an evaluation of the service attendant. More

by LJP0
Service Price Transparency
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Carson Fogarty

Aug 20, 2026

Randy Marion Subaru responded

Knowing that our service department has consistently provided the attention and care you and your Subaru Outback deserve means a lot to our team. Thank you for continuing to trust us with your Outback, and we look forward to your next service visit.

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